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“Mix up in reservation.” 2 of 5 stars
Review of BEST WESTERN PLUS Waynesboro Inn & Suites Conference Center

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BEST WESTERN PLUS Waynesboro Inn & Suites Conference Center
2.5 of 5 Hotel   |   109 Apple Tree Lane, Waynesboro, VA 22980   |  
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Ranked #2 of 8 hotels in Waynesboro
Newport Beach, CA
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
“Mix up in reservation.”
2 of 5 stars Reviewed November 5, 2012

Made the reservation while on the road (2 week road trip), arrived 2 hours later. When making the reservation the front desk kept me on hold for ages ~ should have been an indication of things to come! Checked in a front desk 2 hours later, nice guy but a rather disorganized. Given room key, but when we opened the door we saw that the room was already occupied, and that someone was in the bathroom taking a shower...... Wasn't impressed with the room from the little we saw. Front desk guy was totally confused, the hotel was fully booked and there wasn't another room available.
I immediately started phoning around, as did he. We got a reservation at Residence Inn nearby. Wasted about an hour trying to get everything sorted out. Turned me off Best Western, that used to be my stand-by hotel.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CFridley, Owner at BEST WESTERN PLUS Waynesboro Inn & Suites Conference Center, responded to this review, November 30, 2012
I sincerely apologize for the inconveniece with making your reservation as well as the errors that occurred upon check-in. I can assure you that we have researched this entire incident and have taken appropriate action to ensure that this will not happen again. I would encourage you to contact me directly if you ever return to this area. It would be my pleasure to ensure that you have an enjoyable stay at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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269 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • English first
  • German first
  • Russian first
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English first
Daytona Beach, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 5, 2012

I've stayed in this town several times after riding motorcycles from Front Royal Virginia down the Skyline Drive spending the night in Waynesboro since it makes a nice stopping point for the day and is the beginning of the Blue Ridge Parkway. The Best Western was in a convenient location several exits up the highway from the end of Skyline Drive and off the main street but right there at the highway entrance. The parking was plentiful and well light and the hotel was modern and clean. The free breakfast was okay and better than most. Would definitely recommend this hotel and stay here again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 29, 2012

We stayed in this super quiet hotel and had a very large 2 queen bed room. It was immaculately clean, the front desk staff was prompt, courteous and friendly, and the room had a comfortable chair and foot stool.
Our black lab was welcomed and we were only charged an additional $10 for her. Our room wasn't near any others with dogs, so she wasn't alerted at other dogs. Nice!
The breakfast bar included sausage gravy and biscuits, french toast, eggs, sausage, as well as the standard bagels, donuts, and cereals.
The hotel is very convenient to I-64 and is located near several good restaurants.
We will stay here again when in the area.

Room Tip: We were on the second floor several rooms away from the elevator and it was super quiet.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 28, 2012

The location is easy to reach from the highway and is near many restaurants. The hotel looks fairly new and the room was very clean and had everything you would need. The ladies at the front desk located a thinner-than-standard pillow when we asked if they had one and brought it to our room. The breakfast was good. The mirror and sink were in the same room as the shower, but due to the good ventilation, the mirror did not fog up when the shower was in use. The only problem we had was that the phone keys didn't work properly, so it took several tries to get calls to go through. The price was on the high side, so you would expect this quality.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearland, Texas
Top Contributor
78 reviews 78 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 16, 2012

Very convenient at exit 94 off I-64. The staff was very friendly with prompt check-in. Room was spacious king, comfortable and very clean. I asked for a recommended restaurant that was not one of the chains. Menus were located in lobby. He recommended a local restaurant that was only 2 miles away at the downtown location--Green Leaf Grill--absolutely excellent (also a 2011 Valley Winner).

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
150 reviews 150 reviews
18 hotel reviews
Reviews in 52 cities Reviews in 52 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 15, 2012

Good location for overnight during a longer trip, as there are plenty of fuel stations and restaurants at the same exit. Clean, comfortable beds, easy parking. Typical breakfast buffet. Very slow elevator.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
159 reviews 159 reviews
47 hotel reviews
Reviews in 64 cities Reviews in 64 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed October 7, 2012

we received a very friendly welcome at check-in (thank you, ron) - along with cookies and a choice of 3 newspapers. we had a large comfortable room with a refrigerator, microwave, plenty of towels, and an extremely comfortable bed. the hotel has free wifi with good access to it, as well as a small business center w/free compute use and a printer. there's also a small fitness center. the breakfast was what you would expect in an off-the-road motel - nothing special, but clean and well stocked. i would definitely recommend this hotel if you're in the area.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Waynesboro Inn & Suites Conference Center

Address: 109 Apple Tree Lane, Waynesboro, VA 22980
Phone Number:
Location: United States > Virginia > Waynesboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 hotels in Waynesboro
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Waynesboro Inn & Suites Conference Center 2.5*
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Also Known As:
Waynesboro Inn And Suites Conference Center
Waynesboro Inn & Hotel Waynesboro
Best Western Waynesboro Hotel
Waynesboro Best Western

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