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“Great Family Friendly Hotel (away from the beach)” 5 of 5 stars
Review of Homewood Suites by Hilton Virginia Beach/Norfolk Airport

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Homewood Suites by Hilton Virginia Beach/Norfolk Airport
3.0 of 5 Hotel   |   5733 Cleveland Street, Virginia Beach, VA 23462   |  
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Ranked #20 of 114 Hotels in Virginia Beach
Certificate of Excellence 2014
Louisville, Kentucky
Top Contributor
124 reviews 124 reviews
19 hotel reviews
Reviews in 43 cities Reviews in 43 cities
56 helpful votes 56 helpful votes
“Great Family Friendly Hotel (away from the beach)”
5 of 5 stars Reviewed August 14, 2012

We stayed here for 2 nights during our family vacation to VA beach. I was a little leery at first staying so far from the beach but the property is approx 15-20 mins away from the beach and about 5-10 mins away from the towne center. The hotel is beautiful and our room ( 1 bedroom suite with 2 queens) was clean and very spacious. The room was perfect for a family of 4 with the two televisions and large separate living area. We enjoyed use of the full sized kitchen as well. Breakfast was ample and pretty good! I did have some issues with the WIFI but called the front desk and was assisted to my satisfaction. My only complaint is that the elevators are extremely slow but I absolutely love everything this hotel has to offer! Honestly, now that I know about Homewood suites, I'll seek them out in the future. For this location, I wonder what I may have missed being so far from the beach.Beach parking is $5-$10 per day and during peak season at the beach, you definitely save by staying away from the resort area and driving in. I definitely recommend if staying on the beach is not a must or you don't mind saving a little money to stay a little further away. This is an excellent choice!

Room Tip: 1 bedroom suites with separate living and dining room are VERY spacious for families!
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
homewoodvabeach, Front Office Manager at Homewood Suites by Hilton Virginia Beach/Norfolk Airport, responded to this review, September 7, 2012
Thanks for taking the time to review us! We're so glad you decided to stay off the beach and give us a try, and that you enjoyed your stay! We look forward to welcoming you again on a future vacation!

Warmest Regards,
Nicole C. Katerinis
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300 reviews from our community

Traveler rating
    165
    68
    34
    23
    10
See reviews for
113
32
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Cleveland, Ohio
Top Contributor
69 reviews 69 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 12, 2012

Friendly staff from the front desk to the kitchen staff to the housekeeping staff. Good location to reach various beaches in about 20 to 45 minutes. Nice indoor pool and fitness equipment.They also have a pool table and putting course available for use at no charge. Rooms are quiet, though maybe we were the loud ones. Laundry room was a little small with only three washers and dryers, but certainly managable.
Nice hot breakfast with some variation from day to day, served in a large dining room so even our group of 8 never had trouble getting food and a table. Even offers dinner Mon-Thurs. that was a nice bonus to help keep cost down. Our suite did not have enough room for us to sit down to eat on the weekend so we used the dining room, and the front desk staff always checked to see if we needed anything. We also used the gas grills provided for one meal.
Probably one of our best hotel experiences outside of Disney World.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
homewoodvabeach, Front Office Manager at Homewood Suites by Hilton Virginia Beach/Norfolk Airport, responded to this review, September 7, 2012
Hello,

Thank you so much for taking the time to review our hotel! We're always glad to hear our guests had a great experience and enjoyed our hotel and the amenities, and that our staff was friendly and helpful! We certainly look forward to welcoming your group again should your travels bring you back to Virginia Beach!

Sincerely,
Nicole C. Katerinis
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Raleigh, North Carolina
1 review
5 of 5 stars Reviewed August 11, 2012

I travel regularly for business and can tell when a hotel is well managed or not. This hotel is very well managed. The entire staff is so nice, friendly and helpful. My room and the rest of the hotel was as clean as any I have stayed in. The location is perfect for this area. It's right in the middle between the Virginia Beach oceanfront and downtown Norfolk, so you don't have far to travel for work and play!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
homewoodvabeach, Front Office Manager at Homewood Suites by Hilton Virginia Beach/Norfolk Airport, responded to this review, September 7, 2012
Hello,

We appreciate you taking the time to review us, and are so pleased you enjoyed your stay with us! I will let our staff know you found them friendly and helpful! I'm glad you found our location convenience for your travel needs, and hope you will stay with us again on a future visit!

Sincerely,
Nicole C. Katerinis
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Washington Dc, District Of Columbia
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 8, 2012

This hotel was great. I was looking for a Hilton family hotel with a full kitchen. I didn't use it much, though since the hotel provides a dinner reception most weekdays. If you're looking for something closer to the beach, it'll cost you. This hotel was away from the downtown and beach nightlife making it a great choice for my family oriented stay.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
homewoodvabeach, Front Office Manager at Homewood Suites by Hilton Virginia Beach/Norfolk Airport, responded to this review, September 7, 2012
Hello,

Thank you for reviewing us! We're so glad to hear you enjoyed your stay, and found our suite style rooms conducive to your family's travel needs! We hope you will stay with us again should you return to Virginia Beach!

Warmest Regards,
Nicole C. Katerinis
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 8, 2012

Great hotel to stay at the staff always makes me feel at home. They offer clean, spacious and comfortable rooms along with a wonderful breakfast everyday and dinner Monday – Thursday which is all included in your room rate. Whenever I am in the Virginia Beach/Norfolk area there is no other choice for me but the Homewood Suites.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
homewoodvabeach, General Manager at Homewood Suites by Hilton Virginia Beach/Norfolk Airport, responded to this review, August 9, 2012
Hello,
We appreciate your great review and your repeat business! Your loyalty means a lot to our team. As always, we look forward to seeing you.


Regards,
Meredith A. Brinkley
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Charlotte, North Carolina
Top Contributor
135 reviews 135 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed July 26, 2012

I hate writing a negative review of Homewood Suites because we regularly use Hilton properties and we are for the most part quite pleased. That being said this particular property left us disappointed.

Upon check in we were at first pleased. The front desk staff was prompt and courteous. We checked in and brought our luggage to our suite. The suite itself was clean and appeared nice.

We then headed downstairs where we proceeded to get stuck.....yes I said STUCK in one of the hotels elevators. We were somewhere between the first and second floor. Pressed the emergency button for help and a few minutes later the cab moved and the doors opened. This is DEFINITELY not the way to start a trip. Went down to the front desk and we are told they had been having issues with this elevator and thought it was fixed.

Breakfasts as a few other reviewers stated was not what we have come to expect from Hilton/Homewood Suites. Choices were limited and often times they were just completely out of a food item. The last Homewood Suites we stayed at in April offered a wonderful selection each and every morning that was heads and tails better than what we saw here.

We were traveling with our dog on this trip. It was very nice that there was a designated area for your pet. HOWEVER, they ask that you clean up after your pet......no problem except that they had a garbage can that during the entire length of our stay was COMPLETELY OVERFLOWING, then to make matters worse guests would clean out their vehicles and leave garbage outside of the garbage can. On many occasions there was all sorts of garbage in the dog walk area, the grass around the parking lot and at one point even a piece of pizza in front of one of the entry doors to the hotel.

On our last night I had the worst night of sleep ever. Maintenance was being done on the earlier mentioned elevator. Well the elevator shaft was next to our room so we listened to noise until the wee hours of the morning. Then to make matters worse a girls hockey team had checked in that day and kids were running up and down our hall at 1:30 in the morning. We had a long trip the next morning and this certainly wasn't helping.

Lastly, the items that are provided in the kitchen were inadequate for more than one person. There was only one fork and knife and a few spoons. We made due with some plastic ware we had brought.

The location was convenient to the beach (about 10 minutes) but beware parking at the beach can be tricky in high season

I would recommend this hotel if you want to avoid the high prices directly on the beach. However don't expect your best experience especially if you regularly use Hilton properties.

Room Tip: ABSOLUTELY avoid the first floor. The pool is here and kids are running around screaming and shoutin...
See more room tips
  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
homewoodvabeach, General Manager at Homewood Suites by Hilton Virginia Beach/Norfolk Airport, responded to this review, August 9, 2012
Hello,
Thank you for your review of the Homewood Suites Hilton Virginia Beach. I am sorry we did not exceed your expectations! I am sure the elevator experience was very frustrating for you and your family. We have since fixed this issue so that other guests will not have the same experience. During the summer months, we are very busy and do our very best to provide superior service to all of our guests. I hope you will give us another chance if your travel needs bring you back to the area. I will make sure you leave with a better impression! We appreciate your business.

Regards,
Meredith A. Brinkley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 17, 2012

I'm very funny when it comes to hotels. Cleanliness is most important. This hotel was very clean. The suites are huge & the bed is very comfortable. The bathroom is large & the kitchen is gorgeous with the black & cherry colors. The breakfast was very good. The staff was very helpful & I would recommend this hotel over & over again.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
homewoodvabeach, General Manager at Homewood Suites by Hilton Virginia Beach/Norfolk Airport, responded to this review, August 9, 2012
Ms. Brina,
Thank you so much for the great review of the Homewood Suites Virginia Beach! I am glad to hear you had a good experience with us. Your comments mean a lot to our team. I hope you will visit us again in the future. Have a great summer!

Regards,
Meredith A. Brinkley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Virginia Beach/Norfolk Airport

Address: 5733 Cleveland Street, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Virginia Beach
#30 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Virginia Beach/Norfolk Airport 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Homewood Suites by Hilton® Norfolk/Virginia Beach hotel, located just 6 miles from the Norfolk International Airport (ORF). Our hotel in Virginia Beach offers both vacationers and extended stay guests the ideal place to stay when visiting Virginia Beach or Norfolk. Our spacious studio, one- and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, 2-burner stove and dishwasher. You’ll find enough space for work, study or entertaining – plus all the comforts of home including two remote control TVs, complimentary high speed internet access, and two phones with voice mail. Enjoy a complimentary Suite Start® hot breakfast seven days a week and a Welcome Home Reception® featuring a complimentary light meal and beverages Monday through Thursday evenings (local laws apply). ... more   less 
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Also Known As:
Homewood Suites Virginia Beach Hotel Virginia Beach
Virginia Beach Homewood Suites

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