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“Functional Hotel” 4 of 5 stars
Review of Westin Virginia Beach Town Center

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Westin Virginia Beach Town Center
4.0 of 5 Hotel   |   4535 Commerce St, Virginia Beach, VA 23462 (Northwest Virginia Beach)   |  
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Breakfast for 2 Included
Ranked #35 of 114 Hotels in Virginia Beach
New York City, New York
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Functional Hotel”
4 of 5 stars Reviewed April 8, 2013

We have stayed twice at the Westin in Virginia Beach. The rooms are very functional, the bed is great and they have the minimal to stay comfortable. I would even say that they could add some amenities so that guests will feel more welcomed, but it is a detail and I am sure I can live without them. The price is usually fair. Overall good hotel, good location and easy to check in/check out

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, April 26, 2013
On behalf of the entire Westin team here in Virginia Beach, thank you for the positive comments you have shared. We are so please to hear about your wonderful stay with us. We look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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382 reviews from our community

Traveler rating
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    61
    36
    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Any
English first
Silver Spring, Maryland
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 8, 2013

I visited this hotel on business and was pleasantly surprised with the hotel's beauty and cleanliness. The staff was also very friendly upon check-in and check-out. I made a special request when I arrived by asking for the highest level possible so I could be separated from my travel group. I was placed on the top floor, something I didn't expect. Nothing like having a good 5 to 7 floors separating you from your coworkers! I'm sure the generous tip for the front desk attendant didn't hurt the outcome, though I'm sure I would have still received the same level of service without the tip.

The room and common areas were very clean and the location was perfect. Lots of great restaurants within walking distance. Overall a great experience. It was my first time at a Westin as I typically opt for boutique-style accomodations, but this was a perfect alternative. I look forward to returning.

Room Tip: Don't be afraid to tip at check-in. There's a difference between making demands and making...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, April 26, 2013
Thank you for taking the time to share your wonderful comments about your stay with us! We were excited to hear that not only was our team able to exceed your expectations, but that you will give us the opportunity to serve you again. We look forward to your next visit.
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Manhattan Beach, California
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 8, 2013

My wife insists we stay at the Westin due to its clean, fresh appointments and convenient location. Valet parking is very responsive as is front desk. Housekeeping is a bit spotty, so be advised to stay on top of your needs in this area. Overall, a very good experience that has us much more interested in staying at other Westins as well.

Room Tip: Rooms facing away from the nearby freeway are quieter.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, April 26, 2013
On behalf of the entire Westin team here in Virginia Beach, thank you for the positive comments. We are so pleased to hear about your wonderful stay with us and that we are your hotel of choice for the future! We look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prince Frederick
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 1, 2013

Getting straight to the point this hotel is filthy......from the time I walked off the elevator the stench should have been a sign of what I was in for; however, when I walked into the room and noticed the obvious uncleanliness from the finger prints on every window surface, stains on chairs and walls, greasy dusty headboards, and unclean bathroom thoroughly disgusted me. I requested to be moved immediately and the next room was no better; I then requested cleaning supplies to clean my room myself which is the only way I would feel secure that it was done correctly. I didn't let the cleaning staff in my room during the rest of my stay and had them supply me with towels only as it was obvious they weren't cleaning anything and letting them in was a waste of time. The Cleaning Manager as well as the General Manager aren't paying attention to this and it's ruining a relatively great hotel that Starwood is normally known for. At this rate, if it's not addressed immediately, the small issues that have been mentioned by others will get bigger and will eventually ruin the hotel. I don't plan on staying at this hotel again......I reported this to Management and was asked, "What can I do for you"? No, one followed up after the initial encounter which really showed me just how much of a concern it was for them. Hilton Honors has proven that they care and will be my Hotel brand of choice moving forward. I would suggest if you are going to stay here, BRING CLEANING SUPPLIES.

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, April 26, 2013
Thank you for sharing your experience with us. On behalf of the entire team, I apologize for the challenges you encountered with our housekeeping service. We always strive to exceed our guest’s expectations, but on the occasion where we do not meet this goal, we want to correct any challenges while our guest is still with us. Unfortunately this was not an available option during your stay. We will use your observations for continued training with our housekeeping team to make sure this does not occur again moving forward. Thank you again for your comments.
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Charlotte, NC
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 28, 2013

Great hotel that is runs like a well-tuned machine. Staff is top notch- rooms are pristine (I was in #714) and location could not be better. You can walk to a lot of different restaurants and there are is totally upscale. Great job to staff and management!!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, April 1, 2013
We are excited to hear that we were able to meet and exceed your expectations during your visit with us in Virginia Beach. We will share and celebrate your comments with our team. We look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 28, 2013

Our stay was brief, but pleasant, starting with the valet staff through to our server at breakfast the next morning. I would definitely stay here again and recommend it to others. I usually love staying at Westins and this was no exception.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, April 1, 2013
On behalf of the entire Westin team here in Virginia Beach, thank you for the positive comments you have shared. We are so please to hear about your wonderful stay with us. We look forward to serving you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san diego
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 26, 2013

I love the Westin chain for their toiletries and their beds, mainly.

This one in VB was a little below Westin standards, but not much. There were little things I noticed that detracted, but not by much. The shower wasn't quite as good as other hotels, the carpets were stained in places, and a door was left open to a cleaning room directly across the hall from my room. Housekeeping service was quite late. Like I said, little things.

But the price was very reasonable and I would not hesitate to stay here again, if I returned to VB anytime soon.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, March 27, 2013
Thank you for sharing your observations with us. We will immediately investigate the challenge of the housekeeping door being left open. In addition, we are in the process of replacing all of our guest room and hallway carpets. This will be completed by the end of April. We hope to have the opportunity to show you first hand these improvements. We are always looking for ways to improve, your comments allow us to do this. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Virginia Beach Town Center

Address: 4535 Commerce St, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach > Northwest Virginia Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Virginia Beach Town Center 4*
Official Description (provided by the hotel):
236 beautifully appointed rooms include Deluxe Rooms and Suites as well as a private Executive Club floor. Able to host gatherings from 20-500; committed to sustainability and eco-friendly practices. ... more   less 
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Also Known As:
Westin Virginia Beach Town Hotel Virginia Beach
Virginia Beach Westin

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