The front desk personnel working the night of Feb 13 and morning of Feb 14, as well as the valet working the stand the morning of February 14 exhibited all the characteristics that Westin wants their employees to convey...Valet working the night of Feb 13 hung back at the stand and let me hop out of my car. I guess he didn't want to get wet (it was raining). His timing was off...asked me if I wanted a bellhop after I started pulling out my luggage. I had just driven in the rain for 4.5 hours/attended a 1.5 hour meeting down the street so I was tired, but I understand that the valet isn't a mind reader....hope he understood why I didn't open my wallet for him!
Bland, neutral decor in the room, but the bed was comfortable and the thermostat easy to figure out. Carpet stained under the nightstand. Door in bathroom was chipped (as if someone had taken a crowbar to it)...surprising these details were overlooked in a Westin but not as surprising as getting in the shower the following morning to discover that the shampoo and conditioner were half-full! Maybe the hotel was trying to save money.
I would give the room an average, but the hotel gets a "very good" due to 3 of the 4 employees I encountered being super courteous and kind, and for the great location.