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“Best in Virginia Beach” 5 of 5 stars
Review of Westin Virginia Beach Town Center

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Westin Virginia Beach Town Center
4.0 of 5 Hotel   |   4535 Commerce St, Virginia Beach, VA 23462 (Northwest Virginia Beach)   |  
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Special Offer
Breakfast for 2 Included
Ranked #27 of 114 Hotels in Virginia Beach
Orlando, Florida
1 review
3 helpful votes 3 helpful votes
“Best in Virginia Beach”
5 of 5 stars Reviewed December 27, 2012

I stay in Virginia Beach about once a quarter and always stay at the Westin Town Center. They are always welcoming, the rooms are always clean and inviting, the bed is super comfortable, and it's my hotel of choice in VB. The staff is very welcoming and committed to making your stay the best it can be. It's also a great location - walking distance to the Sandler Center, retaurants, shopping.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, February 4, 2013
Thank you for sharing your wonderful experience. Along with our consistent training to continually improve, we also celebrate great comments such as yours with our team. We look forward to serving you again soon!
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449 reviews from our community

Traveler rating
    205
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    66
    39
    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • German first
  • Any
English first
Norfolk, Virginia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 19, 2012

We found the front desk very accommodating as we arrived prior to check-in and they got us squared away without any fuss. Similarly, when we needed glasses and plates brought to the room it was done promptly and accurately. We had a nice two-night stay in what we found to be a quiet corner room. You can't beat free parking; a pleasant surprise. My only complaint would be the mattress that seemed due to be replaced or at least flipped over. My wife and I both felt we "sunk" into it a bit much and could really feel it when the other got in or out of bed. Maybe we're just spoiled by our TempurPedic at home...

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, December 26, 2012
Thank you for sharing your observations with us. We will immediately investigate the bed issue you mention with our housekeeping department. We are always looking for ways to improve and your comments will allow us to do this. Thank you.
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Norfolk, Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 2, 2012

Some hotels rise to the occasion of a holiday, some business hotels not so much. I stayed here over Thanksgiving, as my sister's house was just too full. This is a business hotel, but they did a good job of staying staffed and keeping up services. The hotel is clean and is attached to free pubic parking. The rooms are good size.

There are many nice shops around this area as the Virginia Beach council has helped to create a "central city". VB has encouraged an eco approach to living, but I still have a trouble with the lighting in a hotel room being 100% fluorescent. It just seems so cold when you need a touch of "cozy". Overall I recommend this hotel, bring your own light bulbs would be my only suggestion.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, December 26, 2012
Thank you for sharing your observations with us. We use comments like yours to plan future renovations to help give our guests the most outstanding experience possible.
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Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 19, 2012 via mobile

I stayed at the Westin on business but was able to enjoy part of my weekend in Towne Center. Special thanks to Jay at the desk who gave me a beautiful corner room on a higher floor it was beautiful and had a great view. Everything was so clean. The housekeeper was really rude and nasty when I was locked out as I was getting my luggage out to check out but minus her my experience was a great one overall. I will stay here anytime I am in Va Beach.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, December 26, 2012
Thank you for taking time to share your comments. We will review all of your observations with our team as we continue to encourage and train on giving outstanding Westin service to our guests.

We will specifically recognize Jay from our front desk for his role in making your stay a positive experience.
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Glen Allen, Virginia
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 2, 2012

The Westin is now my only place to stay in the Virginia Beach area. While here for business during the start of hurricane Sandy, it was so nice to know I'd be returning each evening to smiling staff and a good nights sleep. Tried the restaurant for an early Sunday morning breakfast, and the charming waitress and delicious meal were a great way to start the day.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, December 26, 2012
We are excited to hear that we were able to meet and exceed your expectations during your visit with us in Virginia Beach. We will share and celebrate your comments with our team. We look forward to serving you again soon.
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Richmond, Virginia
Top Contributor
77 reviews 77 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 31, 2012

My husband and I stayed her for business one night. The only amenity we used was the restaurant for breakfast. Fast, good service and yummy. Nice room. Comfortable bed. No complaints. Would stay here again!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, December 26, 2012
On behalf of the entire Westin team here in Virginia Beach, thank you for the positive comments you have shared. We are so pleased to hear about your wonderful stay with us and that we are your hotel of choice for the future! We look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 14, 2012

I stayed here for a conference that last 4 days. I appreciated being near the beach but not having to deal with the inflated prices. This hotel lives up to the Westin reputation and was very enjoyable. The food in the hotel was a bit bland. What made up for this was the variety of restaurants in the surrounding vicinity (Cheesecake factory, Macaroni Grill, Coldstone, Ruth's Chris, and alot of local restaurants with great eats). Our bed was comfy and room service was fast and courtesy. Overall, an enjoyable stay!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, December 26, 2012
Thank you for taking the time to let us know about your recent stay at The Westin Virginia Beach Town Center. We’re delighted you enjoyed your stay and excited that others will take from your feedback what a truly wonderful hotel we have. Safe travels and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westin Virginia Beach Town Center

Address: 4535 Commerce St, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach > Northwest Virginia Beach
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#6 Business Hotel in Virginia Beach
#6 Best Value Hotel in Virginia Beach
#23 Romantic Hotel in Virginia Beach
#29 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Virginia Beach Town Center 4*
Number of rooms: 236
Official Description (provided by the hotel):
236 beautifully appointed rooms include Deluxe Rooms and Suites as well as a private Executive Club floor. Able to host gatherings from 20-500; committed to sustainability and eco-friendly practices. ... more   less 
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Also Known As:
Westin Virginia Beach Town Hotel Virginia Beach
Virginia Beach Westin

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