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Westin Virginia Beach Town Center: Traveler Reviews

4.0 of 5
4535 Commerce St, Virginia Beach, VA 23462 (Northwest Virginia Beach)
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Ranked #31 of 119 hotels in Virginia Beach
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282 reviews from our community

Traveler rating
    120
    81
    40
    30
    11
See reviews for
Families
60
 
Couples
90
 
Solo
26
 
Business
65
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Excellent front desk service and a beautiful room.”
5 of 5 stars Reviewed November 19, 2012 via mobile

I stayed at the Westin on business but was able to enjoy part of my weekend in Towne Center. Special thanks to Jay at the desk who gave me a beautiful corner room on a higher floor it was beautiful and had a great view. Everything was so clean. The housekeeper was really rude and nasty when I was locked out as I was getting my luggage out to check out but minus her my experience was a great one overall. I will stay here anytime I am in Va Beach.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review
December 26, 2012
Thank you for taking time to share your comments. We will review all of your observations with our team as we continue to encourage and train on giving outstanding Westin service to our guests.

We will specifically recognize Jay from our front desk for his role in making your stay a positive experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Allen, Virginia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Another wonderful stay at a consistently reliable and comfortable hotel”
5 of 5 stars Reviewed November 2, 2012 via mobile

The Westin is now my only place to stay in the Virginia Beach area. While here for business during the start of hurricane Sandy, it was so nice to know I'd be returning each evening to smiling staff and a good nights sleep. Tried the restaurant for an early Sunday morning breakfast, and the charming waitress and delicious meal were a great way to start the day.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review
December 26, 2012
We are excited to hear that we were able to meet and exceed your expectations during your visit with us in Virginia Beach. We will share and celebrate your comments with our team. We look forward to serving you again soon.
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Richmond, Virginia
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Nice stay”
5 of 5 stars Reviewed October 31, 2012

My husband and I stayed her for business one night. The only amenity we used was the restaurant for breakfast. Fast, good service and yummy. Nice room. Comfortable bed. No complaints. Would stay here again!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review
December 26, 2012
On behalf of the entire Westin team here in Virginia Beach, thank you for the positive comments you have shared. We are so pleased to hear about your wonderful stay with us and that we are your hotel of choice for the future! We look forward to serving you again soon.
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Nice Hotel for the Money”
4 of 5 stars Reviewed October 14, 2012

I stayed here for a conference that last 4 days. I appreciated being near the beach but not having to deal with the inflated prices. This hotel lives up to the Westin reputation and was very enjoyable. The food in the hotel was a bit bland. What made up for this was the variety of restaurants in the surrounding vicinity (Cheesecake factory, Macaroni Grill, Coldstone, Ruth's Chris, and alot of local restaurants with great eats). Our bed was comfy and room service was fast and courtesy. Overall, an enjoyable stay!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review
December 26, 2012
Thank you for taking the time to let us know about your recent stay at The Westin Virginia Beach Town Center. We’re delighted you enjoyed your stay and excited that others will take from your feedback what a truly wonderful hotel we have. Safe travels and we look forward to your return.
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Richmond, Virginia
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“Good fit to avoid $$$ of oceanfront, clean and nice.”
4 of 5 stars Reviewed October 8, 2012

Stayed at the Westin because, well, we love Westin - beds and bath. This location is in the Town Center complex off I-264/Independence Blvd.; which is about 15+ mins from oceanfront depending on traffic (for those that don't know, this is NOT an oceanfront or on the boardwalk property); next to a small convention center with lots of upscale and casual restaurants/bars. Check in staff was very nice, lobby and public areas as well as the room neat, tidy, and clean. I was disappointed in the fact that they did not have (or did not participate - I'm not sure) any Westin KidsClub 'stuff' for their younger guests. Checked with two different staff members, at different times - one said they were out, the other said they were not given out on checkin, available via sales office. (?)

The room was nicely appointed, clean however the bedding products were either a lower quality Westing bedding product, or were overly laundered as they weren't the Westin quality that I'm usually acustom to - same for towels and pillows. Pool was warm and clean, large workout area. Bar/Lounge was standard hotel fare.

Tip: 1) The hotel "book" that advises of policies and amenities is on the TV, not in the room. 2) Be careful in navigating the parking deck in your vehicle (especially SUV's) very tight and blind corners - really, watch out or you might have a wreck

Room Tip: Corner rooms offer a corner window (can provide you with a view - parking lots/shopping center/towar...
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review
December 26, 2012
Thank you for sharing your wonderful comments concerning you recent stay with us. We look forward to serving you again next time you visit Virginia Beach!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Westin Virginia Beach Town Center

Also Known As:
Westin Virginia Beach Town Hotel Virginia Beach
Westin Virginia Beach Town Hotel
Westin Virginia Beach
Virginia Beach Westin
Address: 4535 Commerce St, Virginia Beach, VA 23462
Phone Number:
Region: United States > Virginia > Virginia Beach > Northwest Virginia Beach
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotels in Virginia Beach
#27 Family Hotels in Virginia Beach
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
236 beautifully appointed rooms include Deluxe Rooms and Suites as well as a private Executive Club floor. Able to host gatherings from 20-500; committed to sustainability and eco-friendly practices. ... more   less 
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