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“Superior Staff” 5 of 5 stars
Review of SpringHill Suites Virginia Beach Oceanfront

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SpringHill Suites Virginia Beach Oceanfront
3.0 of 5 Hotel   |   901 Atlantic Ave, Virginia Beach, VA 23451   |  
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Ranked #40 of 114 Hotels in Virginia Beach
GreenLeadersBronze level
Harrisburg, Pennsylvania
1 review
2 helpful votes 2 helpful votes
“Superior Staff”
5 of 5 stars Reviewed July 10, 2014

We stayed at Springhill Suites VA Beach for a week with 10 HS marching band drummers this summer. I must say that our housekeeper Mariah was amazing. She went above and beyond to help keep our room in great shape, especially considering I had 3 of the world's sloppiest teenagers living with me... Thank you Mariah, you're the best!!! Great hotel!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, July 11, 2014
Thank you for your review of our hotel and the kind words about our staff. We are glad that you had such an extraordinary stay with us while you were visiting the Virginia Beach area. We are lucky to have people like Mariah on our team to give such great attention to our guests and provide the kind of service that we strive for. We hope to see you again on your next visit to the area.
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843 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
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English first
Richmond, Virginia
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 9, 2014 via mobile

We stay here every time we go to Virginia Beach. Great breakfast and pool. Staff are friendly and the hotel is in a good part of the beach. The hotel is oceanfront................................................................

Stayed August 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, July 11, 2014
Thank you so much for your return visit! We appreciate your loyalty to our hotel and are glad we were able to deliver consistent service. We look forward to seeing you again next year!
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Quantico, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 9, 2014

I don't usually write reviews but felt that this was an important review to share. This hotel is located beachfront and has a great pool area as well. We went as a family and it had lots of options with the indoor and outdoor pools which was nice. The size of the room and the view were great! HOWEVER, housekeeping or lack there of was a JOKE! This was an embarrassment to the Marriott properties as we have traveled all over the country staying at Marriotts. The housekeeping didn't come most days until after 3 pm and when they did come they didn't really clean. My husband took out our trash as they "forgot" and they didn't dust, vacuum, etc. We have high standards for cleanliness as we have children and this was just horrible. We complained and management came and looked at our room and agreed it wasn't cleaned properly. They offered us some vouchers for their restaurant which was already closed. They still didn't vacuum our room. The day we were checking out though they were ready to clean our room the minute we left which makes absolutely no sense. If you like clean properties stay at Residence inn or somewhere else on the beach as this Marriott just doesn't stand up to their good name.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, July 11, 2014
Thank you for taking the time to review our SpringHill Suites. We appreciate that you chose to stay with us. The housekeeping negatives have been addressed with the staff and we are thankful for your input. It is such feedback that allows us to improve on a daily basis. Again, thank you for your review and we hope we can serve you again in future.
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baltimore, md
Top Contributor
178 reviews 178 reviews
34 hotel reviews
Reviews in 47 cities Reviews in 47 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed July 7, 2014

My kids loved this hotel. The location is great. Right on the ocean with a subway and dippin dots across the street. The free breakfast is great but very crowded. Our room wasn't ready when we arrived at 530! We had a hungry infant. Wasn't thrilled. But the manager made it happen quickly and even gave us an extended balcony. We will return because the location is so key. Staff was nice.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, July 8, 2014
Thank you so much for the feedback on your recent trip. I am glad our staff was accommodating during your stay. I do apologize that you experienced issues at check in, but am glad to hear it was rectified. We look forward to your visiting again the next time you are in Virginia Beach!
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Chantilly, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

I came here for my weekend vacation because a friend recommended this hotel. From the time I checked in until the time I left everything was wonderful. The lady at the front desk, Michelle was very friendly and recommended a great restaurant for us. This is the type of customer service I am used to whenever I stay at a Marriott hotel. I will continue to stay at this hotel and let my friends know about how well we were taken care of at your hotel. Just wanted to let you know that Michelle is awesome!

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, July 4, 2014
Thank you so very much for your kind comments. I am proud to hear that Michelle made such a difference in your stay. She will be recognized for her efforts. We appreciate you recomennding us to your freinds and will look forward to the next time you can visit us in Virginia Beach!
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Hazel Green
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 30, 2014 via mobile

We stayed in this hotel for 4 nights while visiting VA beach. The location to things were a plus. There was a nice breakfast with a great variety each morning. The lines would often get very crowded near the cutoff time, it's best to go early. The couch in our room was rough looking and needed some tender living care. We enjoyed the balcony each day. It gave a nice view of the ocean and boardwalk. Overall, a nice stay for a short getaway.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, July 4, 2014
Thank you so very much for choosing to stay with us and taking the time to inform us about your visit. We are pleased to learn you enjoyed your time at our hotel, and appreciate your feedback. We will look into that issue with the sofabed. We hope to see you again when you are in Virginia Beach!
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Altoona, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 30, 2014

Staff was friendly, hotel was clean and outdoor pool was very nice. We normally stay on the north end of the beach but decided to try a new location. There is more action and it is louder/busier at this location, so if you like that this hotel would be great for you. The hot breakfast was good and they had a nice variety to chose from. The drinks and food at the pool bar are a little pricey but good as well. The mattresses are not very comfortable, very hard and the balconies are small unless you request the large balcony.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, July 4, 2014
Thank you for taking the time to let us know how your stay was. Your comments are very important to us and greatly appreciated. I am glad to hear everything was to your satisfaction during your recent stay. We value you as a guest and we want to make sure we are meeting your needs and exceeding your expectations. We hope to see you again soon!!
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Additional Information about SpringHill Suites Virginia Beach Oceanfront

Address: 901 Atlantic Ave, Virginia Beach, VA 23451
Location: United States > Virginia > Virginia Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Virginia Beach
#23 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Virginia Beach Oceanfront 3*
Number of rooms: 80
Official Description (provided by the hotel):
Relax at the SpringHill Suites by Marriott Virginia Beach Oceanfront, where weekend jaunts, family vacations and even business trips put a smile on your face. Featuring all oceanfront suites with private balcony, microwave, mini-frig, 2 TVs, complimentary breakfast, free wireless internet, free local calls and complimentary parking. Enjoy our indoor pool and expansive outdoor pool plaza with cafe and fitness center. Our oceanfront hotel lets you unwind and cherish every moment. ... more   less 
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Also Known As:
Springhill Suites Virginia Beach Oceanfront Hotel Virginia Beach
Virginia Beach Springhill Suites

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