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“Clean, Modern and Extremely Kind Staff!” 4 of 5 stars
Review of SpringHill Suites Virginia Beach Oceanfront

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SpringHill Suites Virginia Beach Oceanfront
3.0 of 5 Hotel   |   901 Atlantic Ave, Virginia Beach, VA 23451   |  
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Ranked #41 of 114 Hotels in Virginia Beach
GreenLeadersBronze level
Lancaster, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Clean, Modern and Extremely Kind Staff!”
4 of 5 stars Reviewed June 19, 2013

Not only was my room extremely clean, modern and comfortable, but the staff were the kindest group of workers I have had the pleasure of being around. The Pool Bar staff, especially Sarah A. and Jon F. were the most customer service oriented individuals I have encountered in a very long time. Springhill Suites is fortunate to have these two individuals on their staff. They alone, make me want to re-visit this facility the next time I am in Virginia Beach.

The hotels breakfast offered a great variety of choices. The downside is that the lobby area where you can enjoy breakfast tended to be quite hot, making it uncomfortable to eat in the space at times.

Unfortunately, even with their staff's hospitality and good breakfast, it must be mentioned that future guests should be aware of the hotels lack of properly securing their poolside umbrellas. Several umbrellas flew out of the umbrella stands, one even landing right on my face as I was reading a book poolside. The hotel secured the umbrellas after the incident, but a day later, the same thing occurred. The hotel needs to do a better job at ensuring that their guests are able to enjoy a safe, free from harm poolside experience. They lacked at this immensely during my stay.

Room Tip: I heard after the fact that choosing an oceanfront room on the 2nd floor provides a much larger pati...
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, June 20, 2013
Thank you for choosing to stay with us. It is our goal to provide the best service and vacation experience possible. I am pleased Jon and Sarah had a positive impact on your visit. We will look into the umbrella issue that you described and see if we can combat this with a better strategy. Thank you for your review and we can’t wait to see you next time!
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812 reviews from our community

Traveler rating
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See reviews for
439
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Lancaster, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 19, 2013

This hotel was beautiful and clean. The location was right on the beach and close to many great restaurants and entertainment venues! The entire staff was excellent from the front desk, to housekeeping, to the pool! The food and beverages were wonderful including breakfast and the cocktails by the pool! I would like to specifically mention the wonderful customer service and attention given by Sara Acres and Joh Floyd. Both of these employees went out of their way to accomodate this group of divas! Thank you and because of this, we will be back!!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, June 20, 2013
Thank you for your very kind words and review of your recent stay with us. We take great pride in the service we provide to our guests and when we hit the mark it is very satisfying. I am pleased to hear Sarah and Jon made a positive difference in your experience. Hope to see you again for the next girls getaway!
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Sangerville, Virginia, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 18, 2013

Each and every employee greeted us and they were as polite as could be. Our requests were met with a smile and an eagerness to help. The hotel was clean, open, airy and had easy access to the beach. We will be staying here again! The breakfast was yummy!

Room Tip: They are all oceanfront, you can't go wrong with any of them!
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, June 19, 2013
Thank you for taking the time to let us know how your stay was. Your comments are very important to us and greatly appreciated. I am glad to hear everything was to your satisfaction during your recent stay. We value you as a guest and we want to make sure we are meeting your needs and exceeding your expectations. See you next time!
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Advance, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2013

We had a wonderful experience at this hotel. The staff is polite, accommodating and pleasant. Our room was clean, functional and comfortable. The continental breakfast was great with lots of choices for hot and cold more like a full meal (eggs, bacon, waffles, grits) (yogurt, cereal). Lots of nice touches like water stations with citrus in it for cooling down after a run or a day at the beach. Location is wonderful, plenty of shopping and eating choices for quick lunch etc. Nothing but good things to say about this hotel. I really can not over emphasis how wonderful the staff was from the time you entered with complementary valet to anyone who happened to encounter in the corridor.

Room Tip: I asked for lower level made it easier during high traffic times.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, June 19, 2013
What a wonderful review! Thank you for taking the time to review our hotel. I'm so happy everyone enjoyed their time here. It's so great to hear you made the most of your trip by taking advantage of all our amenities! We appreciate your comments on our team and we hope to see you again soon! Have a fantastic year!
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Stroudsburg, Pennsylvania
1 review
5 of 5 stars Reviewed June 16, 2013

We enjoyed the friendly service, especially Annalese Spence. She made our stay more enjoyable. Thank you!
The beach and hotel were perfect for our family and friends from Newport News who visited. We enjoyed the pool also.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, June 22, 2013
Thank you for taking the time to let us know how your stay was. Your comments are very important to us and greatly appreciated. I am glad to hear everything was to your satisfaction during your recent visit and that Annalese made a positive difference in your experience. See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 16, 2013

We arrived early, and they were kind enough to let us check in 2-3 hours early. All rooms face the ocean, which is great. Rooms also have a small balcony with 2 chairs. There are both indoor and outdoor pools, and the beach is right out the backdoor of the hotel. Breakfast is included, and has a nice selection of cold and hot items. They have a parking garage which is terrific since parking in the area is at a premium.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, June 19, 2013
Thank you for staying with us and for taking the time to inform us about your visit. We are striving to provide you with the most comfortable and friendly environment possible. Guest comments are crucial to assure that we are maintaining the level of quality and service that you expect and deserve. We look forward to being your home away from home whenever you are in Virginia Beach!
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Inwood, West Virginia, Usa
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 15, 2013

This was my first visit to Virginia Beach and I arrived late Sunday morning to find the streets full of people and was upset because I needed a quiet place to relax. It turned out that there was a beach soccer tournament that weekend. Gabriella at the desk was very patient with me to find me the best room to meet my needs and even followed up the next day to make sure I was OK. She went above and beyond the call of duty and was very sweet in her desire to make us comfortable. The hotel and room were very clean, breakfast was good for a buffet, the view and location is perfect, parking convenient, the valet at the front very helpful and polite, the outdoor pool was very nice. The studio room was spacious, balcony small but enough, hallways clean and elevators convenient. The only downside was that the indoor pool was not kept very clean which is understandable being close to the beach but made it unwelcoming and the music chosen to play on the lobby was annoying. It was a very relaxing few days and Springhill Suites was a great part of it.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review, June 19, 2013
Thank you for letting us know that you enjoyed your stay. I am glad to hear that Gabrielle was able to be such a great help to you! We appreciate your taking the time to complete a review and hope you will visit us again when you take a vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Virginia Beach Oceanfront

Address: 901 Atlantic Ave, Virginia Beach, VA 23451
Location: United States > Virginia > Virginia Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Virginia Beach
#25 On the Beach Hotel in Virginia Beach
#25 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Virginia Beach Oceanfront 3*
Number of rooms: 80
Official Description (provided by the hotel):
Relax at the SpringHill Suites by Marriott Virginia Beach Oceanfront, where weekend jaunts, family vacations and even business trips put a smile on your face. Featuring all oceanfront suites with private balcony, microwave, mini-frig, 2 TVs, complimentary breakfast, free wireless internet, free local calls and complimentary parking. Enjoy our indoor pool and expansive outdoor pool plaza with cafe and fitness center. Our oceanfront hotel lets you unwind and cherish every moment. ... more   less 
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Also Known As:
Springhill Suites Virginia Beach Oceanfront Hotel Virginia Beach
Virginia Beach Springhill Suites

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