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SpringHill Suites Virginia Beach Oceanfront: Traveler Reviews

3.0 of 5
901 Atlantic Ave, Virginia Beach, VA 23451 (Northeast Virginia Beach)
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SpringHill Suites Virginia Beach Oceanfront
Ranked #7 of 118 hotels in Virginia Beach
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566 reviews from our community

Traveler rating
    293
    166
    72
    22
    13
See reviews for
Families
312
 
Couples
125
 
Solo
19
 
Business
58
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Hartford, Connecticut
Top Contributor
58 reviews 58 reviews
49 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
“Excellent Virginia Beach hotel experience”
5 of 5 stars Reviewed May 17, 2008

We recently stayed for four nights at the Springhill suites in Virginia Beach. We loved the oceanfront views and having the 2 mile boardwalk right outside the hotel.

The staff was always polite and friendly and greeted us in the halls. The front desk helped us with any questions that came up.

We liked the convenience of a washer and dryer available. They gave you the detergent and bounce for the dryer at the front desk (complimentary)

The breakfast was definitely more than we have received at other continental breakfasts. My husband was pleased with the eggs and sausage.

I liked the colorful decor.

The suites were spacious and you just can't get anything better than an ocean view and being able to hear the sound of the waves .

Virginia Beach had a very nice family atmosphere.

Watch your speed ...they are very strict and do stop you if you are going over the limit.

Only thing I could complain about is that the bathroom seemed undercleaned (hair in tub and floor had dirt on it) We did leave a note for the front desk when we were leaving to let them know and I felt confident that they would address the problem.

We would not hesitate to come back to this hotel.

  • Liked — ocean front, boardwalk outside door,decor,breakfast,staff friendly
  • Disliked — bathroom undercleaned
  • Stayed May 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
1 review
“Quality Hotel and Great Service”
5 of 5 stars Reviewed May 16, 2008

My husband and I just returned from an overnight stay with Springhill Suites Virginia Beach Oceanfront and we absolutely loved our stay! The room and view of the ocean was beautiful. We also held a special event at this establishment and the staff from the front desk to the banquet service staff was just outstanding!

We thoroughly enjoyed our stay and we will definitely stay again when we are in the area!

  • Liked — Beautiful accomodations and outstanding customer service by the staff
  • Disliked — N/A
  • Stayed May 2008
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BALTIMORE
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
“GREAT HOTEL, GREAT LOCATION, GREAT STAFF!!!!!”
5 of 5 stars Reviewed May 13, 2008

Very good hotel. Nice people working. Great rooms. Nice pool. Nice gym.

  • Stayed May 2008
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Over-priced for average rooms/amenities”
3 of 5 stars Reviewed May 12, 2008

My husband and I just got back from what was supposed to be a restful, romantic weekend away at the beach. We booked the Springhill because of the #1 rating. I usually do a lot more research before choosing a place to stay as we are somewhat picky, but I figured for this much-needed time away we should just pick the best and pay whatever it cost to truly indulge ourselves.
Well, that said, the Springhill did not deliver. We booked a regular king suite on the 12th floor.

Good points: clean, new hotel with decent-sized suites. Decor was bright and cheery. The balcony is very small with a flimsy plastic gate, however, the view of the ocean was beautiful and right on the water.
Bathroom water pressure was fine. Two TVs - one regular size in the bedroom and another flat-screen above the desk in the living room area. Nice, roomy lobby. Fair-sized indoor pool and jacuzzi. Outdoor pool was somewhat private but we didn't get to use it because it was too cold.

Negatives: If the weather is bad (it was very cold and overcast/rainy) forget about having a restful weekend. Children take over the indoor pool at all hours (even late at night) and run around screaming through the halls.
There is no bar or restaurant inside the hotel. They only have a snack bar which cost me almost $3 for a small package of Chex mix. You purchase items at the front desk.
Most employees are very young and not helpful/knowledgeable. We received more than one blank stare when asking for advice/help. If you bring a laptop it's at your own risk - the safe deposit boxes are too small to accommodate them.
The hot breakfast is way over-rated. I am not a wealthy person but have stayed at hotels similar to this one where the breakfast was much better and not set up so people were running into each other trying to get to the cold eggs (BTW - what passes for eggs are those small not-much-bigger than a quarter sized-discs).
Also, the beds are a very small king size. I would say closer to queen and very firm with standard-size pillows. If you like a somewhat plush, regular king-size bed, you're out of luck.
Towels were rough and smaller than most other hotels.

If you are looking for a relaxing, romantic weekend at the beach do yourself a favor and stay at the Hilton a few miles up on Pacific Ave. We went inside that hotel to get warm and call a taxi back to Springhill and were blown away by the main floor with its incredible restaurant, bar, and amazing customer service the employees were giving the guests. Well worth the money. We would have stayed there the second night but they were booked.

However, if you want to just bring the kids for some beach fun, book a hotel off the beach and save your money. There were TONS of decent motels and hotels right on Pacific Ave/ the boardwalk and all you have to do is cross the street and walk to the beach. Spend your money on other things - like the delicious dining options in and around the beachfront!

  • Liked — Location
  • Disliked — Small, too-firm bed
  • Stayed May 2008, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Bathrooms very unclean”
1 of 5 stars Reviewed May 12, 2008

I had a very bad experience at this hotel regarding cleanliness. Upon arriving at the hotel after a very long drive of ten hours, I wanted to use the bathroom in my room. In the bathroom I found a sizable quantity of fecal and blood matter on both the toilet seat and the flush handle. I was absolutely horrified. It was unclean, unsanitary and possibly medically dangerous as diseases can be transmitted through blood. You may inquire as to why I didn’t call the front desk. As I had just checked in and assumed the room had been “cleaned” before I arrived, I had no confidence that the cleaning staff would improve on their work if they took a second attempt. Therefore, I purchased cleaning supplies and cleaned the bathroom myself.

The cleaning supplies turned out to be a good purchase as the bathrooms in both rooms we rented were littered with pubic hairs. One of the beds had crumbs all over the bedspread as well. Overall, the cleanliness of the rooms was very poor. In particular, the blood and fecal matter was very disturbing. I travel frequently for business and occasionally for pleasure and this was the first time I have ever had anything like this occur.

I did contact the hotel about the condition of the bathrooms. I was refunded one night on one of my rooms. The manager gave a half hearted apology and said things like this do not happen. I did not feel the condescending, insincere apology or the one night refund was enough to make up for going into a bathroom in such poor condition.

  • Liked — Not much, the unlclean bathroom set the tone...
  • Disliked — Lack of cleanliness
  • Stayed May 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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degau816, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this review
May 12, 2008
It is never pleasant to hear when things do not go as planned or our guests expectations were not me. This feedback both positve and negative are neccessary for our improvement.

Unfortunatly this situation was never brought to our attention and we were never given the opportunity to address this while the guest was in the hotel. The substances that this guest stated was present upon arrival does not seem like something a guest would take the time or risk to clean up. However, we did apologize and refund the fist night of this guests stay in an effort to show our commitment to our guests satisfaction.

Please continue to read all the positive comments listed below and you will understand why we are ranked the #1 hotel in Virginia Beach. Thank you to all the tripadvisor customers who continue with the positive comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Virginia Beach Oceanfront

Also Known As:
Springhill Suites Virginia Beach Oceanfront Hotel Virginia Beach
Springhill Suites Virginia Beach Oceanfront Hotel
Springhill Suites Virginia Beach
Virginia Beach Springhill Suites
Address: 901 Atlantic Ave, Virginia Beach, VA 23451
Phone Number:
Region: United States > Virginia > Virginia Beach > Northeast Virginia Beach
Amenities:
Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Virginia Beach
#7 Family Hotels in Virginia Beach
#7 On the Beach Hotels in Virginia Beach
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Relax at the SpringHill Suites by Marriott Virginia Beach Oceanfront, where weekend jaunts, family vacations and even business trips put a smile on your face. Featuring all oceanfront suites with private balcony, microwave, mini-frig, 2 TVs, complimentary breakfast, free wireless internet, free local calls and complimentary parking. Enjoy our indoor pool and expansive outdoor pool plaza with cafe and fitness center. Our oceanfront hotel lets you unwind and cherish every moment. ... more   less 
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