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“Greasy, dirty, poorly kept motel” 1 of 5 stars
Review of Cerca Del Mar

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Cerca Del Mar
410 21st Street, Virginia Beach, VA (Northeast Virginia Beach)   |  
Hotel amenities
Ranked #83 of 114 Hotels in Virginia Beach
Roanoke, Virginia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Greasy, dirty, poorly kept motel”
1 of 5 stars Reviewed February 1, 2013

In the first room they put me in, the heat barely worked. I told the front desk the next morning. Nothing was done when i came back in the evening. I called again, and they kept dragging their feet. I finally was moved to another room after two nights of freezing. The other room was somewhat better, but not by much. I found rat droppings on the refrigerator and a roach in the kitchen. The whole room just smelled awful. Finally, you have to give them several hours notice before checking out to get your security deposit back because they keep " your" $50 locked in a safe. I dont care what bills i get back, just give me my money and let me go. I had to drive back that evening to get my deposit back. It was a perfect dive for hookers and low lifes.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MotelManagement, Owner at Cerca Del Mar, responded to this review, June 10, 2013
We are very sorry this guest did not enjoy his stay. Our building has a central heating system… heat cannot be “out” in an individual room. The in-room thermostats control air flow. If a guest is unhappy with the temperature in his or her room, and no readily repairable problem is found with the thermostat, our policy is to relocate the guest to a different room, where he or she will be more comfortable. As the guest indicated, this is what occurred during his stay and he was moved to a warmer room. We strive to maintain the cleanliness of our rooms and proactively and reactively address all hygiene issues. Per the guest’s account, he did not bring his housekeeping issues to our attention. Regardless of their perceived severity, we had no opportunity to make things right. It is perplexing and troubling to hear about them after the fact. The only guests who are charged a $50 security deposit are those renting on a weekly basis during the off season. These guests sign a rental agreement upon check-in. Included in the agreement is the following: “A 24 hour notice is required for deposit refund.” We’re sorry that the guest did not read the rental agreement in its entirety before signing it and that this caused him some inconvenience. This policy is in place to limit the amount of cash in our till, for the safety of our desk clerks. Again, we’re very sorry this guest had an unpleasant experience and will work hard to ensure all future experiences are positive ones.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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40 reviews from our community

Traveler rating
    9
    11
    4
    8
    8
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15
10
Solo
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1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Any
English first
Kalamazoo, Michigan, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2012

Had an awesome time at the Circa over the summer. Staff was more than friendly and rooms were cozy. Great location! Whole set up was pretty sweet with the pool right in the center of the room. Had a few elevator problems during our stay, but the staff dealt with it appropriately. Would definitely go here again.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 20, 2012

I basically lived in the Cerca Del Mar for 2 months as I worked locally in VB for the summer, and it was a very accommodating and fun place to stay. The lively atmosphere, friendly staff (who were always around 24/7) and close proximity to the beach/local and familiar eateries helped make my summer. The pool cools off on the hot days and is a better option on the overcast days.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 18, 2012

While some conditions were in need of improvement (such as a water leak and dryer issue), the staff are VERY hospitable (and the dryer was replaced by the end of our stay). Whether desk, housekeeping, or maintenance, everyone who works at the Cerca would greet you and ask how you were that day.

They are also welcoming and accommodating. I stayed with 60+ friends on a Cru Summer Project for the summer here, and their assistance allowed for smooth move-ins and departures. The parking spaces are convenient, and the pool is inviting after getting off of work.

I agree with a previous comment that the rooms could hold six if needed: we tested this true when visiting neighbors and preparing dinners with them. Despite room issues (such as our electronic door keys not working once), the staff yet again more than made up for it in service. Dennis from maintenance even went out of his way to fix the smoke detector when he came for the door upon noticing the need (and this was after a day of replacing door batteries).

Whether it was Dennis, Ruby from housekeeping, Jim, or anyone else who worked there, they are all people whom would give me reason to revisit if I were ever in the area!

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Lafayette, Indiana
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 18, 2012

I was in VA Beach this summer and loved staying at the Cerca! The staff was all so very friendly and if there was any small problem they were happy to help! It was a very family friendly place with a great location! It is a great value and the pool is wonderful on those hot summer days. I would definitely stay here again and recommend that you do too!

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 15, 2012

First of all, We chose this place because it was less expensive without realizing that if there was a problem we could get a refund. Well we couldn't so that stunk. The room we got had the couch that pulls out into a bed in the main area and by the time you sat on it for a while it pretty much sunk in. The pool water was green and cloudy so we wouldn't have gotten in it either. The internet did not work at all for our laptop and barely worked for the iphone. Then when we thought things would be settled down the people put in the room next to us were loud and unruly. I know its the beach but some people like off of the boardwalk for a reason, quiet. I am all about supporting the local business but when I told other people in the area about our stay they said the same thing that their friends had a bad experience. Do yourself a favor and spend the difference to stay on the main strip. Won't be going back to this place again that's for sure

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 28, 2012

Me and my family stayed here October 2011 its very nice cheap and not far from beach great service pool great but I'm staying here every year when I come down I totally loved the hotel it was great staff was very professional and polite better then some I stayed at before definitely has hotels beat where I'm from

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Cerca Del Mar

Address: 410 21st Street, Virginia Beach, VA
Location: United States > Virginia > Virginia Beach > Northeast Virginia Beach
Amenities:
Kitchenette Room Service
Hotel Style:
Ranked #83 of 114 Hotels in Virginia Beach
Price Range (Based on Average Rates): $
Number of rooms: 50
Reservation Options:
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Also Known As:
Cerca Del Mar Hotel Virginia Beach

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