We had 1 bedroom 1 living room unit for the week of 12/14/12. After reading some of the reviews, we were concern about the resort. But unlike the reviews, our experience with this place was very pleasant. From the bellboys to upper management , they were super nice, helpfull, friendly and very pleasant group of people which they can set great example for the hospitality industry . Danielle Lambert, Natasha and the rest of the team, thank you for making us feel home.
Units were small but continent and comfortable. Location is great.
Cons:
Bathtub can use hand rail for older guests.
Internet and cell phone issue big problem .

Although previous reviews were both good and bad, I am glad I stayed here. I booked as an exchange through my home resort. Parking was $7 a day for non-owners of the resort even through exchange in structure across street. First encounter with front desk was not friendly but all other employees were nice. Concierge was excellent and accommodating. Room on 8th floor was a 2 bedroom with both rooms oceanfront. Very clean and looked almost new. Full kitchen with utensils. Jacuzzi tub. Second bedroom had one bed and patio with oceanfront view and was adjacent to other unit. Had to go out of 1 bedrm unit to go to 2nd, but left both doors open for easy access. (Foyer still to access both rooms). Full acess to jacuzzi and rooftop deck at new building Oceanaire. Sat by firepit by Oceanaire. Great vacation. Restaurant in hotel was open but I was not aware of this til last day there. Had no problem getting oceanfront and parking structure was no hassle. Probably both due to it being off season. Restaurants across street closed early. I'm sure it is more hectic in the summer. Will be returning next year.

Tips: call a few days ahead of arrival and ask for oceanfront room for all your rooms, not oceanview. Eat at Doc Taylors on 23rd street.

We've stayed at many timeshares but have never been treated this poorly or stayed at something this dirty. To start off with, we asked for a two bedroom. We got a one bedroom and a studio. (Two separate rooms which doesn't really work when you have two small kids) They told us parking and internet was included but still charged us $7/day for parking and refused to give us free internet since we were doing a transfer and not a Gold Key member. Their free wireless in the lobby was useless. My phone picked it up but it was so slow that I couldn't do a thing.

We checked out a day early and when we checked out, they said they would not charge us the last day of parking fee (since we were not there to park) but still charged our credit card.

The room was so filthy. My two year old kept picking up dried up cheerios, Cheetos, and random food off the floor when we first checked in. The bottom of the shower curtain was black with mold. It was nasty!!

Couple of the front desk people had attitudes with us after they found out we weren't with Gold Key. We were treated like second class citizens because we are owners at a different timeshare and was doing a transfer.

The beds were uncomfortable and the indoor pool was freezing.

Overall, very disappointed in this resort and will never stay there again. Would NOT recommend this to anyone.

We love staying at this resort no matter what time of the year. We have stayed in November, February and July. They have a great indoor pool and two heated outdoor pools. The gym is small, but who needs an indoor gym when you can walk or run along the beach. Friendly staff.