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“Don't waste your money!!!!!” 1 of 5 stars
Review of Ocean Beach Club

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Ocean Beach Club
3.5 of 5 Hotel   |   3401 Atlantic Ave., Virginia Beach, VA 23451   |  
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Ranked #55 of 114 Hotels in Virginia Beach
1 review
2 helpful votes 2 helpful votes
“Don't waste your money!!!!!”
1 of 5 stars Reviewed October 21, 2012

They are not accommodating! They lie they don't try and fix a problem their answer is no for everything. Don't bother asking for the general manager they will tell you they can't reach him. He must not have a cell phone! This is 2012 everyone can be reached!!! Did I mention this is my first wedding anniversary??!! NO that doesn't matter NO they didn't do anything nice! YES I put it in the comments YES I called and asked if the room was ocean front YES I got here and I'm looking at a parking lot YES I can see the ocean if I HANG off the the balcony. YES the manager tried to up sell to me to solve the issue NO I'm not paying more for your mistake!!!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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457 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • English first
  • French first
  • Any
English first
Linden, Virginia, United States
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 17, 2012 via mobile

We have a family vacation here at least every couple of years. This year has been a lot of fun, especially because the kids are older and can enjoy more things independently. The beach and boardwalk are close, the view is amazing, the pools are warm and clean, and the bathtubs are big. What more could you want? My only dislike is the trying to get you to 'buy up' into the next phase of the condo timeshare. Oh! And the 21 and over pool at OceanAire is really nice.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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North Carolina
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 14, 2012

I stayed here Fri-Mon of Columbus Day wknd for a girls getaway. My college roommate had a timeshare for this resort. Check in was easy, but we were told that we couldn't check in until 5pm, which to me is a little late. Its hard to check in, unpack, walk around the resort, eat and still get to bed at a reasonable hour.

We were on the 8th floor facing the street. She got a suite with a kitchen and I got the adjoining hotel type room. My room was small but looked very nice. I did notice a musty odor when the air condition wasn't running...but as long as it ran, you didnt notice anything. The room was pretty much clean, but the wall around the toilet had speckles on it like someone had vomited and they forgot to wipe down the wall. Also, the water pressure in the shower wasn't that great. (my roomate's shower was fine though) The towels were clean, stainfree and there was a hairdryer.

The bed and linens were great. Very comfortable. It also was quiet and easy to relax at night.

The location of this resort was great. There is a fantastic little pizza joint right across the street. I love the beach, but am not a sand person, so I hung out by the pool the whole time. I LOVED that they had an OVER 21 pool, which is where we stayed the WHOLE time. GREAT hottub! VERY clean. They also provided extra beach towels at the pool, which was a nice touch.

One day it rained so we used the gym. It was great, very clean, beautiful view of the beach and new equipment. There also was a fridge that had cool towels in it. It is a really great facility, but there were no free-weights. Just a 5 or 10 lb set would be a nice addition.

Check out was also easy and the bellboy was fantastic. VERY helpful.

Overall, I thought this place was very nice and would reccomend it to anyone except for one HUGE issue...I had flown to Virginia for this getaway. I packed everything the night before leaving except for what I was going to wear on my flight back. I left a pair of earrings (CZ that look real) and a necklace on the bathroom counter and in my hurry to get to the airport, forgot them. I realized my error during my layover and called the hotel to see if they could send them to me. we checked out at 8am and I called at 2:30pm. They put me though to the maid service (who handles the lost&found) who said they would look and call me back. They called less than 10 min later and said that they didn't find any jewelry. THIS IS CRAP! I know for a fact that I left them on the counter and if check in isn't until 5pm the only person who would have been in that room is staff. They also acted like it was not a big deal..which sort of pissed me off. I can't prove anything, but what if the earrings had been real? Then I would have been REALLY pissed. I take responsibilty that I forgot them, but that doesn't make it someone elses property...AND we even left a tip for the maid. VERY UNPROFESSIONAL AND NOT GOOD BUSINESS PRACTICE!

Room Tip: There is a movie theater that serves food and adult beverages right up the road. AWESOME rainy day e...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
64 reviews 64 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 8, 2012

This was second trip to this property this year. Our last week was March 2012 and we were stuck in a 1 bedroom city view (street side) on the third floor. Due to construction that is now over, we had a lot of jack hammer noise all day. No balcony means no way to open the windows due to safety.

This time we arrived very late, after 2 am. Check in day was Saturday for a week. We had bellman help to get stuff into our unit. This time it was 209, which means street side. 05,07, 09 and maybe 03-04 will always be streetside and no oceanview. Asked for oceanview and told they were full. It was Neptune Festival weekend and we knew it would be busy. We were told to ask again Sunday. Asked Sunday and Monday with no luck. So I decided to ask the staff at the front desk what does it take to get oceanview or oceanfront? The young lady was very pleasant and listened to our issues. This time on the second floor in 209 we did have a balcony with no chairs(a safety issue). This door was out of our bedroom. We went out a couple of times. We were right above the air handlers/compressors and areas where staff come out to smoke and talk. We could hear the noise at times in our bedroom. This unit had a smaller living room but more functional kitchen layout. Bathroom was also very large with doors that opened to the bedroom and kitchen. Last time we cooked fish in our unit and smelled it for days since we couldn't open a window or door. This time we could openn a door but the noise from below became an issue that we mentioned to the front desk person. She said units were assigned by Interval International. I found that hard to believe. My unit type was HARBOR. We told her were were thinking of never trading back here because of the units we always got. She decided to really search for us at this time and found a corner unit, 312. We would be looking directly into units at the new building Ocean Aire but we would have an oceanfront view over the pool. We took it! Much bigger unit. Layout a bit weird in that you walk through 2 doors in bathroom sink area to get to bedroom. Kitchen a better layout and 2 chairs in living room instead of one. She said their normally was a $50.00 cleaning fee for changing room which we were fine with that. I chose to have this conversation in the evening when no one else was around and they were not busy. The front desk person also told us to call in advance once we make the interval reservation and tell them (gold key) what we want for a unit. Gold Key is a big operation in Virginia Beach with a lot of resort properties and restaurants. We own a lot of timeshare time and never take the tour but do always take what is offered for information. I usually tell them I own a lot and they don't hassle us.

You now have access to adults only indoor pool on the ground level of Ocean Aire and it is very nice. Hot tub attched and a gas fire pit with chairs that overlook the boardwalk. Very nice area. Also have a Martini Bar close by.

My comments about the pool areas are that they do post readings and run the pool at a 5 ppm chlorine level. The ph was a little all over the place 7.0-7.8. Readings are taken several times per day and you will see staff testing the water. They clean the pool area every morning before opening at 8 am. The pool area was pressure washed one evening and it left some of the chairs dirty and spotted. They came back the next day to clean again. It really caused the pool to become cloudy as we could see the dirt the staff was brushing up from our third floor balcony. Even after vaccuming, the cloudiness persisted. The pool needed a clarifier. 2 days after pressure washing it was still hazy. One time I got in and the bugs and leaves were all over the place. I checked the skimmers and determined the filter did not appear to be running. I spoke to one of the staff who work in the pool area and was told the skimmers had not been turned back on after vaccuming. I have a pool business and I am a little picky about public pools. Unfortunately were were checking out but if it would have remained cloudy, I would have complained to management. The resort does do a good job staffing the pool and monitoring it but needed to address the pressure washer contractor. I did find the chlorine level a little high and irritating to my skin. This is a salt water pool.

Overall we enjoy this resort. It has a nice pool area and good beach access. Everyone has been helpful.

Room Tip: Odd room numbers appear to have have street views. Even numbers appear to have ocean views. If you...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 6, 2012

We've been here twice through a timeshare exchange through Interval....and we've had very MIXED results.

Studio room / City side = bad experience
1 bedroom suite / Ocean side = Amazing experience

The first time we were here, we arrived on a Friday, the end of May...about 3 years ago. When we checked in, we were assigned to a studio, ocean side...and while it was lovely to be on the oceanside, the studio was simply to small for us (me, wife, and 1 yr. old). So we after about 2 days, we decided to ask the front desk if we could have a bigger room....and to our surprise, they instantly granted us a new room without any problems......same floor, same day move...STILL oceanside...and a WONDERFUL spacious apartment with a nice balcony. It was amazing...and we were very grateful. If you can get one of these, it's definitely worth staying here.

The pool is great too, both indoor and outdoor....and overall, the staff was very nice and friendly.

3 years later we went back....expecting to be able to do the same thing. This time we arrived on a Sunday, and got NO love from the front desk. In fact, it was quite the opposite. We were assigned to a city side view room (which is small and stifling) and no matter how kindly we asked, there was nothing they "would" do for us. We even waited until mid week to check if there were any options to move to a bigger room....but still, nothing was available. The worst part about a studio on the city side view is that it does NOT have a balcony, and there is no way to open any windows.....so the air gets very stale, and there is no way to get fresh air.

Here's where I believe the whole problem began....and why we had such a dramatic difference in service from our first year to our second year.

When we first checked in, one of their sales men tried to snag me to give me my "welcome packet". (This is nothing more than their way to get you scheduled for their timeshare pitch). Well aware of what was happening, I smiled and said "no thanks"....and walked on out to park our car. Then this guy literally comes running after me, and asked for my name...said he will "mark" our account that we declined the "welcome packet". While I was a bit shocked at his behavior, I made the mistake of giving him my name, thinking it would be great if the didn't bother us on our family vacation. BUT I'm pretty sure this put a red flag on my account for the rest of our stay. Because like I mentioned earlier.....there was nothing they "could" do for me when I asked for an upgrade...(which was the opposite from 3 years ago).

I'm not judging either way for sure....but I'm afraid declining the "welcome packet" effected the level of service we got. So if you go here, be very careful how you say "no" to this offer. I would suggest going with the flow, then kindly declining when they try to schedule you for timeshare pitch.....just do it tactfully.

As timeshare owners who exchange through Interval, we will probably try out Turtle Cay (which is a sister hotel) next time....because their smallest units are a lot bigger than OBC's smallest units....so the value is higher for the same trade value.

Room Tip: make sure you get ocean side, and at least a 1 bedroom suite. The studio rooms are VERY small.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Audubon, New Jersey
16 reviews 16 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 4, 2012

We stayed here for just one night on our way to outer banks for a week and we loved it. Rooms were very spacious, clean and the kitchen was stocked fairly well for cooking, although we didn't. They supplied us with a large coffee pot with plenty of coffee which was all we needed for the morning. I almost wished we had planned to stay a few more days. They have lovely pools and a Great Bar!! which is very important to the crowd that we travel with.

Room Tip: If you like looking at the ocean then by all means get the ocean front room, but we stayed on the ci...
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 25, 2012

We had booked 4 nights at the resort using Booking.com. I read some reviews and they warned about time share sellers being at you all the time. We already are owners at the different resort, but nobody had approached us at all or bothered us. The room was great - on the 16th floor, on room with kitchenet and large bathroom . Upon arrival everything was super clean. View was amazing, and all the premises were super clean and ground immaculatelly kept. We used the pools, hot tubs, sat by the fire, or went to the beach, and straight form the beach to the hot tub - it was a reall treat, and I would stay there again.

Room Tip: You really want to make sure that you have an ocean view.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Beach Club

Address: 3401 Atlantic Ave., Virginia Beach, VA 23451
Phone Number:
Location: United States > Virginia > Virginia Beach
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#30 On the Beach Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ocean Beach Club 3.5*
Number of rooms: 347
Official Description (provided by the hotel):
As one of the newest oceanfront resorts in Virginia Beach, Ocean Beach Club features upscale studios with kitchenettes, and 1- and 2-bedroom suites with fully-equipped kitchens and separate living rooms with queen sleeper sofas. Resort amenities include an oceanfront adult only infinity pool with bar service, an indoor pool with cascading water features, two outdoor oceanfront pools including a children's pool, a 17th floor ocean view fitness center, and a Game Room. Guests can enjoy a specialty cocktail at Ultra Martini Lounge, or dine poolside for breakfast, lunch or dinner at Tortugas Café & Tiki Bar.Accommodations feature private balconies with city views or ocean views, jetted tubs in suites, cable TV with premium channels, DVD players, free Wi-Fi and in-room safes. Ocean Beach Club also offers laundry facilities onsite, a concierge to plan excursions and a Business Center. ... more   less 
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Also Known As:
Ocean Beach Club Hotel Virginia Beach
Ocean Beach Hotel
Ocean Beach Club Virginia Beach
Ocean Beach Virginia
Ocean Beach Club Resort

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