During my families stay at your hotel we experienced multiple issues. Once we checked into our room there were dirty towels piled on the balcony, there was a dental pick left in the tub and the cover to the ac unit was off, laying on the floor. On day two, we noticed that the mini refrigerator wasn't cooling and our food had spoiled and had to be thrown out. The maintenance man came and switched out the refrigerator but no effort was made to help recuperate the cost of the lost food. The efficiency kitchen was not equipped with any pots/pans which should have been stated, as it is very misleading.
On day three I noticed that the carpet in the "living" room area was wet and the room started smelling of mildew. I called the front desk again and the maintenance man came and said the ac unit was completely broken and he would need to move us to a different room. Unfortunately, management was not in for the day yet and we would need to wait in our current mildew, smelly, wet room.
After packing all our belonging we had to move everything through the rain. We were then placed in a smoking room, which smelled horrible.
There were several times when the elevator had broken and we had to use the stairwell. Which would not have been a big deal except that someone had urinated in the stairwell and that also smelled extremely foul.
Housekeeping was less than satisfactory. Our bed was only made once in the five nights we stayed.
At no point during our stay were the two ice makers in working order.
Everyone who we came in contact with was also extremely dissatisfied in their stay at your hotel.
I am very dissatisfied in my stay there. The place was run down and had a general feeling of filth. I feel so disappointed in Wyndham hotels. I will not be staying at that hotel again. I strongly advise anyone considering this hotel to please, spend the extra money on a better hotel. We won't regret that decision.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I would suggest you to double check and make sure that the place you have written your review for. This hotel does not have an elevator and our ACs never have ever any problems since the remodelling.
The place you are talking about is the other place.
Virginia Beach, VA
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.