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“Clean, prime location, oceanfront” 4 of 5 stars
Review of Fairfield Inn & Suites Virginia Beach Oceanfront

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Fairfield Inn & Suites Virginia Beach Oceanfront
2.5 of 5 Hotel   |   1901 Atlantic Ave, Virginia Beach, VA 23451   |  
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Ranked #13 of 114 Hotels in Virginia Beach
Certificate of Excellence
Cleveland, Ohio
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Clean, prime location, oceanfront”
4 of 5 stars Reviewed September 13, 2012

We usually stay at Marriott hotels so we chose the Fairfield. All rooms are ocean front with balconies and have awesome views of the beach and boardwalk. We took advantage of the free breakfast every morning. Some small things were wrong with our room; cracked bathroom tile, blanket on bed instead of a comforter, closet door broken/unable to close. Overall the room was clean and modern, it was just obvious that it wasn't new and that it was frequently used. We compared the price with other hotels and found that the fairfield 's rate was the same or cheaper since we wanted an oceanfront room. The hotel was busy for the 1st part of our stay, but they never ran out of breakfast and we were the only people down at the pool/hot tub each day we used it. This was the quietest hotel I've ever stayed in. We were not woken up once from noise of other people or housekeeping. We would definitely stay here again. *there's also a restaurant/bar right next door with a great 2 story deck to eat at and people watch.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTwiss, General Manager at Fairfield Inn & Suites Virginia Beach Oceanfront, responded to this review, September 18, 2012
Thank you for your comments. I am happy to see that you enjoyed your stay with us here at the Fairfield Inn & Suites. I am sorry for the issues you had involving the wear and tear of the room. I am sure it was a pleasure and an honor to serve you. I want to assure you that we will work to improve these issues. Thank you again for your comments and have a wonderful day.
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555 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • Any
English first
Quakertown, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 8, 2012

Walking into the lobby smells like a bad case of body odor. I initially thought it was the person behind the desk. Figured it was the lobby because for 4 days the smell didn't leave after walking through the doors. Can't tell you last time the AC in the room had been cleaned. Just one big mat of brown dust. The bathroom toilet seat was half broken and the grout in the shower between the wall tiles was missing in many places. Basically the hotel is way over due for an update with the faded carpets and wall paper peeling in the rooms. LEts not even talk about the bed coverings. Seemed more like a Mom & Pop run motel stuck in the 80's. Not worth the $239 per night we paid for a king size room with no amenities in August.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTwiss, General Manager at Fairfield Inn & Suites Virginia Beach Oceanfront, responded to this review, September 18, 2012
We are actively working to improve customer service and your feedback is very important to us. I apologize our hotel did not meet your expectations. We take all guests concerns very seriously and I want you to know that we are actively working to improve these issues. We really appreciate your feedback becuase it helps us grow so we do not continue to have the same problems. Thank you again for your comments and have a wonderful day!
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Chesapeake, Virginia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed September 4, 2012

We usually stay at the Hilton on 31st, but since we were going to a concert at 5th street with 4 kids, we decided to stay somewhere closer. As the Fairfield was comparably priced (a little more than the Hilton for the same night, actually) we gave it a go. It wasn't awful, but it wasn't great. On the plus side- you can't beat the location, everyone was very nice and helpful, the room was pretty spacious, they didn't hassle us for having 2 big & 4 little people in 1 room.
On the negative side- hair that was not ours all over the bathroom, the blanket for the pull-out bed had obviously been folded up without being washed (YUK!!!), 2 of our towels were literally shredded in spots, but neatly folded and hung on the rack (what?!), the included breakfast was very weak.
It served our purposes by cutting 16 blocks off of our walk, but the price was WAY out of line for the quality of the property. There's a brand new looking Country Inn & Suites right next door. Might try that if we find ourselves in a similar situation, otherwise we'll stick with the Hilton.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTwiss, General Manager at Fairfield Inn & Suites Virginia Beach Oceanfront, responded to this review, September 18, 2012
Thank you for your honest feedback. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. All of your comments will help us improve for you and future guests. Thank you again for your comments and we hope the next time you visit Virginia Beach you decide to give us another try. Thank you for choosing Marriott and have a wonderful day!
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Virginia
Level Contributor
159 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 stars Reviewed September 1, 2012

If you are lucky enough to be in VaBeach during Beach Street USA the Fairfield is at the south end of the Beach Street entertainment and within walking distance of the rest of the stages. Nice lobby with beautiful ocean views, friendly and helpful staff, rooms good (bedding could be upgraded), balcony you can actually sit on and enjoy boardwalk and ocean view. Parking is on site but a little tight for SUVs unless you go to rooftop. Within walking distance of Tautog's one of VB best local restaurants. Breakfast a little hectic, staff had trouble keeping food replenished so a lot of waiting on items, hours should be changed to 10am for summer season, would keep a mad rush of people from showing up last minute - time is too short to accommodate a full hotel in season.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTwiss, General Manager at Fairfield Inn & Suites Virginia Beach Oceanfront, responded to this review, September 3, 2012
Thank you for your wonderful comments and for making Fairfield Inn & Suites your choice when you visited Virginia Beach, VA. I'm sure it was a pleasure and an honor to serve you. I want to assure you that we will continue to do all we can to justify your confidence in our hotel. Thank you again for your comments and have a wonderful day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 1, 2012

When we arrived in the room, everything looked fine and we were especially taken by the 5th floor view. We took it all in then wanted to rest a bit before heading out for a bite. When we pulled back the bed covers, we found that the duvet was stained in multiple places. We called down to the front desk to request a new duvet from the same very friendly and helpful gentleman who checked us in. Well, it took at least 3 calls to the front desk and at least 2 hours to get someone up to bring a clean duvet. Then when we were brought another one, it was 2 doubles - we were in a KING room. We called down AGAIN, but no one ever came back. So we had nothing to sleep under in the bed other than the sheets. We had to catch housekeeping in the hall the next morning and ask her to provide a new duvet.
When we got back to the room, we discovered that we didn't have a new duvet on the bed, but instead we had the blanket that was in the closet when we first arrived.

VERY disappointing since I typically choose hotels based mainly on the bed itself - I am not picky about anything except the bed. Since there is no significant distinguishing factor between surrounding hotels, we chose this one for the value and the beds as shown online. I wanted to change rooms after the first night; the only reason we did not is because we only had 1 more night in that room and didn't think it would be worth the hassle. After walking both ends of Atlantic, I kind of wish we had.

What we DID like was the helpfulness of the staff in recommending a great room location (high floor) and answering our questions about the area. And the location is great if you want to be in the middle of everything going on (which didn't really matter to us either way) - equidistant from the north and the south end of the beach.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTwiss, General Manager at Fairfield Inn & Suites Virginia Beach Oceanfront, responded to this review, September 3, 2012
I apologize that our hotel did not meet your expectations. We pride ourselves on providing the best customer service for all of our guests and encourage our guests to inform us when our service is not meeting their expectations; so we have the opportunity to correct the situation. I apologize we did not follow up with you to make sure the problem was corrected. I assure you that all of your concerns have been addressed with our staff and proper changes have been made. We encourage you to come back to visit us at the Fairfiled Inn & Suites. Thank you for choosing Marriott and have a wonderful day!
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Cromwell, Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 28, 2012

We stayed at the Fairfield inn for 4 nights. Parking was on site. The view from the rooms was perfect. There was coffee and tee all day freshly made. the breakfast was a little lame, meaning there weren't too many choices.
If you want CLEAN..... This is it.

The things that bothered me a lot were, that there were Fighter Jets flying directly over the Hotel a couple of times a day.
Also, at check out we were charged a lot more than what the reciept said. There were ridiculous fees like wth is am room occupacy tax which was $20 each night :/

All in all, I would come back to this hotel. (with extra cash for fees.)

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTwiss, General Manager at Fairfield Inn & Suites Virginia Beach Oceanfront, responded to this review, September 3, 2012
Thank you for your wonderful comments. I am happy to see that you enjoyed your stay with us. I apologize for the jet noise. We hope you decide to stay with us the next time you visit Virginia Beach, Va. Thank you for choosing Marriott and have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 15, 2012

The hotel was right on the beach which was the attraction for us - being able to walk out & into the ocean! The rooms were nice enough - basic amenities & a little sandy in the corners & on some of the furniture. The balconies were pleasant & had a nice view of the ocean. The pool would start out nice & clean every morning only to be filled with sand by the end of the day, so not very nice for an evening swim. Staff was generally pleasant and helpful - some very nice & friendly, and some a little stressed and over worked. The breakfast was very crowded on the weekend - difficult to find a place to sit, long lines for the food, ran out of some things...

Room Tip: While the view is nice on the upper floors, the elevators are incredibly slow - especially at busier...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTwiss, General Manager at Fairfield Inn & Suites Virginia Beach Oceanfront, responded to this review, August 23, 2012
Thank you for your comments. I am happy to see that you enjoyed your stay with us. I apologize that you were not able to find seating during breakfast. I hope the next time your in Virginia Beach you decide to stay with us. Thank you for choosing Marriott and have a wonderful day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Virginia Beach Oceanfront

Address: 1901 Atlantic Ave, Virginia Beach, VA 23451
Location: United States > Virginia > Virginia Beach
Amenities:
Business Center with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
#11 Romantic Hotel in Virginia Beach
#15 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Fairfield Inn & Suites Virginia Beach Oceanfront 2.5*
Number of rooms: 114
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Also Known As:
Fairfield Inn & Suites Virginia Beach Oceanfront Hotel Virginia Beach
Fairfield Inn And Suites Virginia Beach Oceanfront
Fairfield Inn Virginia Beach
Fairfield Virginia Beach
Virginia Beach Fairfield Inn

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