This was our first time staying at this hotel and using it as a venue for our Annual TCE Career & Business Summit. Our treatment from our Friday Check-in (and our Summit guests, vendors, panelists and speakers) was extraordinary. I want to first mention the "stand out staff" who made us feel like we were royalty from check-in to check-out (Sheena at the Front Desk), Hunter in charge of Parking, Mr. Terrence Washington (night manager) and for our Summit our "banquet captain" Grant for his wonderful style, patience and true customer support for both event days, friday - Saturday. Grant was awesome!!!! It's the service....that you remember, how folks made you feel...that's what we value and paid for. . As shared, this was our first experience with the property for our TCE Event and at the end of the day all things worked out fine, our attendees were impressed.
I did have the opportunity to work with Kathryn Cyr (Sales Contact) who showed me the property, created our contract and provided follow-through for about 8 months and the day of. Dawn Roberson (Catering & Banquet Manager) who we worked closely with 30 - 45 days out to ensure event logistics etc were satisfied. Kathryn and Dawn were very responsive to our numerous emails (as a first time customer) and when there were "hiccups" with something...they both used creative measures to "uniquely satisfy" us to build a long-term relationship. We have held many business events in the past so we were not "new to the game" but "new" to working with this property and their policies.
With that being said, I would recommend this property to the business community for your professional events and without a doubt for ANY and ALL leisure travel. To the Business event manager, additional rental fees are required for linens/vending tables or staging platforms used for most summit or conference type events, so be aware of that. We are thinking about our 2014 TCE Summit event...and your property is on the top of the list for a return visit.