Stayed at the resort which really seemed to be an oversized hotel. The staff was friendly and they were helpful if a question came up. My complaint is that on day of check out my party and I stripped the room or all bedding and bath towels. We did a double check to make sure all was in order. However on our trip back home a call was received saying that there was damage done to the mattress in the bedroom. There was no was possible this could have been true!! There were 3 adults and 1 teen in the suite. So pictures of the damages were requested and we have never received. Even to this day they have not even been received. An email address was provided and our physical mailing address was in all paperwork. So needless to say the so called $100.00 deposit was kept and an additional $400.00 was charged to the credit card that was used. I feel like if you are claiming damage you should be able to show me what was done with the pictures I ask for!! My family and I will never stay here again and would suggest to anyone else staying to take pictures of your room and everything in it before leaving for your own proof!!! Something I should have done myself.
- Official Description (provided by the hotel):
- Staying at a VSA Resort gives you all the comforts of home without having to mow the lawn, do the dishes, or fold the laundry. We love having fun with our guests and strive to give each person–big and small, young and young at heart–the best vacation memories possible.The Atrium Resort is located in the heart of the Virginia Beach Oceanfront, just blocks away from the boardwalk, the 90 unit smoke-free resort offers a family-oriented atmosphere with an open-air lobby and relaxing environment. All vacation units are two-room suites with kitchenettes.On site amenities include:• 24 hour front desk service• Daily activities for all ages• Indoor Pool• Indoor Jacuzzi• 24 hour fitness center• On- site parking• Complimentary guest laundry facilities• Complimentary wireless internet access• Complimentary tanning • Harris Teeter on-line shopping & grocery deliveryUnit amenities include:• King size pillow-top mattress• Queen size sleeper sofa• Kitchenettes with smooth top burners, convection/microwave oven, dishware, cookware, glassware and utensils• Full size refrigerator• Dishwasher• 2 flat screen televisions ... more less
- Reservation Options:
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- Also Known As:
- Atrium Hotel Virginia Beach
- Atrium Resort Virginia Beach Va