Stayed at the resort which really seemed to be an oversized hotel. The staff was friendly and they were helpful if a question came up. My complaint is that on day of check out my party and I stripped the room or all bedding and bath towels. We did a double check to make sure all was in order. However on our trip back home a call was received saying that there was damage done to the mattress in the bedroom. There was no was possible this could have been true!! There were 3 adults and 1 teen in the suite. So pictures of the damages were requested and we have never received. Even to this day they have not even been received. An email address was provided and our physical mailing address was in all paperwork. So needless to say the so called $100.00 deposit was kept and an additional $400.00 was charged to the credit card that was used. I feel like if you are claiming damage you should be able to show me what was done with the pictures I ask for!! My family and I will never stay here again and would suggest to anyone else staying to take pictures of your room and everything in it before leaving for your own proof!!! Something I should have done myself.