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“Decent but ripped off!!” 4 of 5 stars
Review of Atrium Resort

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Atrium Resort
3.0 of 5 Hotel   |   315 21st Street, Virginia Beach, VA 23451 (Northeast Virginia Beach)   |  
Hotel amenities
Ranked #6 of 115 hotels in Virginia Beach
1 review
13 helpful votes 13 helpful votes
“Decent but ripped off!!”
4 of 5 stars Reviewed June 3, 2013 via mobile

Stayed at the resort which really seemed to be an oversized hotel. The staff was friendly and they were helpful if a question came up. My complaint is that on day of check out my party and I stripped the room or all bedding and bath towels. We did a double check to make sure all was in order. However on our trip back home a call was received saying that there was damage done to the mattress in the bedroom. There was no was possible this could have been true!! There were 3 adults and 1 teen in the suite. So pictures of the damages were requested and we have never received. Even to this day they have not even been received. An email address was provided and our physical mailing address was in all paperwork. So needless to say the so called $100.00 deposit was kept and an additional $400.00 was charged to the credit card that was used. I feel like if you are claiming damage you should be able to show me what was done with the pictures I ask for!! My family and I will never stay here again and would suggest to anyone else staying to take pictures of your room and everything in it before leaving for your own proof!!! Something I should have done myself.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle V, Manager at Atrium Resort, responded to this review, June 5, 2013
“I apologize that your stay did not meet your expectations. Although we do have specific protocol for unit damages, the way in which you describe them do not meet my expectations either. It is a rare occurrence that these protocols are enforced and I appreciate your feedback as an opportunity to improve our services and communication in unfortunate circumstances.”
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142 people have reviewed this hotel

Traveler rating
    79
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56
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Any
English first
Las Vegas, Nevada, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 13, 2013

We used the Atrium Resort on 21st St, Virginia Beach as our primary accommodations for a family wedding last weekend. Very easy access immediately off/on the highway. Rooms are spacious and include all the amenities you could ever want - huge refrigerator, kitchenette, even cutlery! Easy walk to the ocean and lots of food options very close. Danielle, the front office manager, was extremely helpful with our group's block and coordinating our rooms. Highly recommend!

Stayed May 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle V, General Manager at Atrium Resort, responded to this review, May 17, 2013
I appreciate you sharing your positive vacation experience at the Atrium Resort in Virginia Beach. We are thrilled to hear that our modern amenities enhanced your family’s vacation creating memories that last a lifetime. Thank you for taking the time to give us your feedback and we are looking forward to your next visit with VSA Resorts. It was my pleasure to coordinate and assist your family, again thank you for choosing The Atrium Resort.
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Thief River Falls, Minnesota, United States
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 6, 2013

While attending the NHSCA Wrestling tournament in Virginia Beach our group had two adjoining rooms at the Atrium. Upon check in we were greeted with a warm smile and were treat very well our whole stay. Every member of the staff was extremely happy and helpful. Our rooms were great very clean and charming. The distance to the beach is two blocks and there are many attractions and restraunts within walking distance. The kitchen area is galley style and between the living space and bedroom. We made great use of the on site tanning bed.

Room Tip: All rooms are about the same.
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle V, Manager at Atrium Resort, responded to this review, May 13, 2013
On the behalf of The Atrium Resort, Thank you for taking the time to write this great review about your visit to Virginia Beach, during the NHSCA Wrestling Tournament. I am glad to hear that you took advantage of our onsite amenities. Our staff takes great pride enhancing every experience by creating a happy and inviting atmosphere, delivering excellent customer service to all our guests. Thank you once again, and we look forward to your next visit with VSA Resorts.
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Taunton, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 28, 2013

We are Interval International owners and had reserved our week at The Atrium Resort. Unfortunately, my family was unable to join me due to various obligations, so I invited 3 friends from church to join me on vacation. We had an absolutely marvelous time! THANK YOU!!! The staff was very friendly and accomodating. The unit provided everything we needed (including a blender for smoothies). We walked to the beach at least once every day (usually more than once). We figured out that we could also park at the sister resort Ocean Sands. We sat on the beach in front of that resort and used the bathrooms in Ocean Sands (which were so much nicer than the portapotties on the beach). We also enjoyed the pool at Ocean Sands (and Ocean Key, the other sister resort, but it wasn't quite as convenient - not right around the corner). We would sit on the beach and cool off in the Ocean Sands pool. The area offered as much or as little as you wanted to do. Everyone was helpful. Make sure you get up to see the sunrise at least once while there! We did twice and were delighted with the views! THANK YOU for an amazing vacation!!!!!!! :)

Room Tip: Choose one farther away from the pool if possible. Saturday morning was a little noisy, but other th...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle V, Manager at Atrium Resort, responded to this review, May 3, 2013
We are thrilled to hear that our excellent service and wonderful amenities suited your vacation needs. I would like to thank you for mentioning the Atrium Resort Staff, as we take great pride in providing top notch customer service. Thank you for taking the time to give us your terrific feedback and we look forward to seeing you on your next visit with VSA Resorts.
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Ashton, Maryland
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 23, 2013

Very nice accommodations. within walking distance to beach and restaurants. Full galley kitchen. Separate living room with pull-out sleep sofa. King bed in bedroom. Can sleep 4. or you could add cot for more room. 1 bathroom. No restaurant on site. this is condo style. indoor pool and exercise facility.

Room Tip: Stayed on 1st floor towards back which is not on lobby level away from pool area.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle V, Manager at Atrium Resort, responded to this review, May 3, 2013
I appreciate you sharing your positive vacation experience at the Atrium Resort in Virginia Beach. We are delighted to hear that our great location and updated amenities suited your vacation needs. Thank you for taking the time to give us your feedback and we are already looking forward to your next visit to Virginia Beach and VSA Resorts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, West Virginia, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2013

I stayed here during the Shamrock Marathon weekend and was very impressed. I wasn't sure what to expect after looking at the photos and reviews online, but I was more than pleased with what I found when I got there. There are minimal views from the rooms, but that was not something important to me. I was on the top floor and could see to the ocean from my room and also had a good view over the city. The room was very clean. I liked that the living room was separate from the bedroom - it would have been perfect if we were traveling with kids or others as there is a pull out sofa in the living room. The galley kitchen was small, but perfectly functional for a vacation getaway. The room was very clean and well supplied with towels/blankets/toiletries/ etc. You can tell that they have recently been updated. The staff were all very friendly - no pushiness at all during our visit. The only thing I did not like was that you could hear everything from the next room through the connecting door - not bothersome enough to deter me from staying here again! I will definitely stay here the next time I'm in VA Beach.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle V, Manager at Atrium Resort, responded to this review, April 29, 2013
Thank you for your kind words and for sharing your experience at the Atrium Resort. I appreciate your feedback regarding our connecting suites as we are constantly improving our guest’s experiences. We look forward to your next visit to Virginia Beach with VSA Resorts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, VA
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2013

We are member of the VSA Resorts and we decided to stay at the Atrium Resort for that weekend. Cami and Taeron were the first people we met when we checked into the hotel. They were always happy, pleasant and helpful during our stay. It was a great experience to be vacation on the beach and see happy smiles all the time we were visiting. So often you see people just doing a job to get a paycheck, they went the extra mile for us, and it was awesome to experience that kind of customer service. VSA Resorts have two very valuable employees and we wanted to express our gratitude for your great choice of customer service representatives.

Room Tip: That's a hard choice to make. The entire resort was decorated great and the atmosphere seemed ex...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle V, Manager at Atrium Resort, responded to this review, April 29, 2013
I appreciate you sharing your positive vacation experience at the Atrium Resort and for specifically mentioning Cami and Taeron. We appreciate your vacation ownership with VSA Resorts and look forward to seeing you and your family again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Atrium Resort

Address: 315 21st Street, Virginia Beach, VA 23451
Location: United States > Virginia > Virginia Beach > Northeast Virginia Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Virginia Beach
#14 Romantic Hotel in Virginia Beach
#14 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Atrium Resort 3*
Official Description (provided by the hotel):
Staying at a VSA Resort gives you all the comforts of home without having to mow the lawn, do the dishes, or fold the laundry. We love having fun with our guests and strive to give each person–big and small, young and young at heart–the best vacation memories possible.The Atrium Resort is located in the heart of the Virginia Beach Oceanfront, just blocks away from the boardwalk, the 90 unit smoke-free resort offers a family-oriented atmosphere with an open-air lobby and relaxing environment. All vacation units are two-room suites with kitchenettes.On site amenities include:• 24 hour front desk service• Daily activities for all ages• Indoor Pool• Indoor Jacuzzi• 24 hour fitness center• On- site parking• Complimentary guest laundry facilities• Complimentary wireless internet access• Complimentary tanning • Harris Teeter on-line shopping & grocery deliveryUnit amenities include:• King size pillow-top mattress• Queen size sleeper sofa• Kitchenettes with smooth top burners, convection/microwave oven, dishware, cookware, glassware and utensils• Full size refrigerator• Dishwasher• 2 flat screen televisions ... more   less 
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Also Known As:
Atrium Hotel Virginia Beach
Atrium Resort Virginia Beach Va

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