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“Nice people and professionally run hotel” 4 of 5 stars
Review of Hilton Garden Inn Virginia Beach Town Center

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Hilton Garden Inn Virginia Beach Town Center
3.0 of 5 Hotel   |   252 Town Center Dr, Virginia Beach, VA 23462   |  
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Ranked #6 of 114 Hotels in Virginia Beach
Woodstock, Vermont
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Nice people and professionally run hotel”
4 of 5 stars Reviewed April 30, 2014

I stayed there two times while on short trips to Virginia Beach. The staff was very helpful and courteous. The rooms are large and comfortable and the breakfast was also good. If you want to be in the center of a sprawling city-- this is your place.

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
We greatly appreciate the positive feedback! We enjoyed having you and hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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523 reviews from our community

Traveler rating
    304
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    46
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128
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Oakton, Virginia, United States
Top Contributor
146 reviews 146 reviews
35 hotel reviews
Reviews in 45 cities Reviews in 45 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed April 27, 2014

Lovely,comfortable hotel located in a suburban town center and an easy drive to the beach. Rooms are new, clean and no sand grit with Q/Q beds. They also have small fridges (great for left overs), microwaves and coffee service. Town center has multiple tasty restaurant chains and shopping. And all of this is within a 15 minute straight drive to the beach. Staff were professional, lobby well appointed with water and coffee available all day. The parking is complimentary and just across the street. Once you figure out the east/west side entrances of the garage - very easy and safe. Wanted to stay here again for my next trip with my daughter - but sadly it is sold out for that weekend. Only criticism is that while there is a breakfast buffet - I think it was $16 per person and that's the only price option. My 12 year old would have to eat a lot of bacon for that to make sense - so it would be nice if they had some a la carte options. But there is an IHOP and Panera across the street - so not a problem.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
We thank you for taking the time in writing a review for our property. We are glad to offer our guest the al a carte option where you get charged per item for breakfast every morning, it is understood that not every guest wants the full buffet. There is plenty to do in the area so we hope to see you back soon!
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Greenville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2014

Arrived in Virginia Beach, and then in the Hilton Garden Inn. Wow. From the professional and personable front desk (Karen) to all of the staff it was a great experience. Any question, answered with a smile, and followed thank yous with "my pleasure." The King Size bed and pillows led to me sleeping like a rock. For a regular business traveler, this stay was a definite Value Add!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
Awesome!! I'm glad you enjoyed your visit with us, our staff is always ready to accomodate your every need. We hope to see you back soon, thank you so much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 22, 2014

The hotel is relatively new it is very clean and the bed was very confortable. I was very happy I chose this location as there is an excellent variaty of very good restaurants close buy. If you want to goo to the beach you hop on the 264 close buy and you are at the beach in 10 minutes.
The staff where very helpfull, curteous and friendly.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
Your feedback is greatly appretiated. There are 20-25 restaraunts and shops nearby so there is always something to do near us! We are glad you enjoyed your stay and we hope to have you back soon!
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Elizabeth City, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2014

We were looking for a location to take a short mini-vacation due an unexpected change in plans for Easter. We hoped to do a little shopping, take in a movie and meal. With less than twenty-four hours’ notice we were able to reserve a room, check-in and relax. This hotel was across the street from Pembroke Mall, the room was very comfortable, and the hotel seemed to have been newly built, close to several attractions and restaurants. This Hotel offered a steep discount to Military patrons and civilians, making its rate a much better deal than those of lesser establishments. We had several additional requirements the hotel easily met, including an indoor pool, hot tub, and fitness room. All the amenities appeared to be new, or in first rate repair. The Staff bent over backwards to help patrons with free bottled water, suggestions for parking, restaurants and nearby points of interest, I can say the attentive wait, maid and genuinely enthusiastic front desk staff made our stay very welcoming and comfortable. I would recommend this hotel to anyone, travelers, business men and women, and even those like us looking for something out of the ordinary to do. We were very pleased with the hotel.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
Thank you so much for the awesome feedback! I'm glad you were able to enjoy your unexpected mini-vacation at our property and we hope to have you back !!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simpsonville, Kentucky
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 21, 2014

The staff are fantastic. Every person I dealt with was friendly and smart. The room was clean and everything functioned as it should. From coffee maker to iron to mattress it was well maintained and good to go. I can't say enough about the staff. I was impressed with the morale and engagement. The food at breakfast was not really that good. Not impressed. Not really fresh and the variety of choices was not extensive. The location in the town center was great. Many dining and shopping options within walking distance.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
We greatly appreciate you taking the time to write a review on our property. The breakfast issue has been taken into consideration and we thank you for the feedback. We hope to see you back soon to be able to satisfy you and accomodate you 100%
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2014

Great location in Virginia Town Center. The two for the price of one full breakfast was good and service was excellent. The room was clean, spacious, and comfortable. Our one issue at this hotel was the lack of luggage carts. I waited at least twenty minutes. Finally, an employee got a serving cart from the kitchen and a laundry cart and helped us unload. He even helped take our things to our room. Since parking is across the street in a parking garage, waiting to unload later was not a good option. It should not take that long to be able to get our belongings to our room at a hotel of this quality. Regardless, of the luggage issue, I would not hesitate to stay at the Hilton Garden Inn again. It is a very nice hotel in a great location.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
Thank you for writing a review on our property. we have taken this issue into consideration and accomadations are in process. Thank you again and we hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Virginia Beach Town Center

Address: 252 Town Center Dr, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Virginia Beach
#6 Family Hotel in Virginia Beach
#16 Romantic Hotel in Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Virginia Beach Town Center 3*
Number of rooms: 176
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Virginia Beach, VA is located in the downtown Town Center district! Our hotel is within walking distance to great shopping, restaurants and nightlife. ... more   less 
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Also Known As:
Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
Hilton Virginia Beach
Virginia Beach Hilton

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