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Hilton Garden Inn Virginia Beach Town Center
3.0 of 5 Hotel   |   252 Town Center Dr, Virginia Beach, VA 23462   |  
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Ranked #3 of 114 Hotels in Virginia Beach
Certificate of Excellence
Munster, United States
1 review
2 helpful votes 2 helpful votes
“Great!”
5 of 5 stars Reviewed September 17, 2013

I had a great experience at the Hotel. I came for vacation purposes and felt completely satisfied. I was originally only suppose to stay for 1 night and I ended up extending my stay for 3 nights. Everything was great and very clean and the staff were super friendly.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, October 1, 2013
Thank you for your review. We are very happy to make your stay wonderful and happy to see you stayed extra nights because of it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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606 reviews from our community

Traveler rating
    363
    147
    50
    30
    16
See reviews for
145
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215
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
chesapeake, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 13, 2013

Jessica McCoy at the HGI towne center in Va Beach VA has been a wonderful help to me in getting groups and teams into the HGI year round! She is a huge help when we take our teams on the road and when we travel for family fun. Great employee- the whole staff at the HGI in Va Beach has been a big help to my sports business.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, October 1, 2013
Thank you for your review. We appreciate the compliments and will make sure Jessica knows the kind things you have to say about her.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 9, 2013

About 15 mins from VA Beach and much nicer than most of the hotels that are on the beach. There are plenty of restaurants and shops within walking distance. The staff is very nice. Would definitely recommend it to others.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, October 3, 2013
Thank you for your feedback. We are glad you enjoyed your stay with us. The best compliment you can give is to refer us to a friend. Once again, thanks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cranbury, New Jersey
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 8, 2013

Upon arriving to this hotel from the look and the first impression it was fantastic. We missed the breakfast our first morning and was automatically offered vouchers for breakfast the next morning which was great. After that things went down hill. most of the staff was very kind and friendly. Although the maid asked if we needed any towels upon leaving for the beach I responded no but we were leaving for the day. She then responded " oh you still want me to clean your room?" I was like yes please being my sons diapers were in the garbage. Didn't think the maids skipped the room completely being you were in there when they knocked. We were then very upset that upon trying to order room service at 8:30 on a Friday night we were informed after playing phone tag and getting disconnected for several minutes that they decided to close room service, bar and restaurant early with no notice. Being a Hilton employee this shocked me my hotel would never close room service early. It Was a big inconvenience being we had two small children with us. I was then told that there was plenty of places to go eat instead. Which I then had to go out and pick up take out so we didn't eat until almost 10pm. That evening I decided to push the bed against the wall because my son had fallen out the night before only to discover mold all along the base of the headboard on the wall. Big health Issue if you ask me! I would think twice before booking this hotel again.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, October 3, 2013
Thank you for your review. We apologize that your stay was not as good as it could have been. The feedback we get from guests go directly into our training so we can better serve you. We hope you will give us a chance to show you the improvements. Once again, thank you.
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Norhtern Virginia
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 6, 2013

I have never stayed in a Hilton property that was not clean and comfortable and this hotel is no exception. The staff was very welcoming when I arrived and the room is quite comfortable with nice bedding, fridge, coffee maker and microwave. The property as a whole is very well mantained.I had family business to take care of and when I got back to the hotel a warm plate of cookies was in the lobby to welcome guests and it really hit the spot. You are surrounded here with shopping, restaurants, etc... I would definitely stay here again.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, October 3, 2013
Thank you for your review. We're happy your stay with us was comfortable and we hope you choose to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charles City, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

This is probably my fourth time staying at the Hilton Garden Inn Town Center. I enjoy the fact that it's close to great restaurant's, entertainment and shopping. It's not a long drive to the beach, 15 minutes perhaps, if you're counting; but what I like is not paying being by the beach prices! I'll take the drive to the beach and come back to a hotel that is just as nice, for less money! That leaves me more to play with!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, October 3, 2013
We appreciate your feedback and value your loyalty. We hope to continue making your visits with us enjoyable and look forward to your next stay. Once again, thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 3, 2013

This is a newer Hilton Garden Inn. It is clean, well maintained, conveniently located.
Staff were friendly. Beds super comfortable, and room was quiet. Staff went above and beyond to assure my satisfaction. There was a great variety of fresh fruit, breads, eggs, and made-to-order items for breakfast.

Excellent hotel, would stay there again if I was in the area.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, October 3, 2013
Thank you for your review. We appreciate your compliments and your business and we hope you are able to stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Hilton Garden Inn Virginia Beach Town Center

Address: 252 Town Center Dr, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Virginia Beach
#2 Family Hotel in Virginia Beach
#4 Romantic Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Virginia Beach Town Center 3*
Number of rooms: 176
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Virginia Beach, VA is located in the downtown Town Center district! Our hotel is within walking distance to great shopping, restaurants and nightlife. ... more   less 
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Also Known As:
Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
Hilton Virginia Beach
Virginia Beach Hilton

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