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“Clean, Quality, and Convenient.” 4 of 5 stars
Review of Hilton Garden Inn Virginia Beach Town Center

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Hilton Garden Inn Virginia Beach Town Center
3.0 of 5 Hotel   |   252 Town Center Dr, Virginia Beach, VA 23462   |  
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Ranked #7 of 114 hotels in Virginia Beach
Lakewood, Colorado
Top Contributor
89 reviews 89 reviews
28 hotel reviews
Reviews in 50 cities Reviews in 50 cities
42 helpful votes 42 helpful votes
“Clean, Quality, and Convenient.”
4 of 5 stars Reviewed June 24, 2013

Styed at the Hilton Garden in while in Virginia Beach on business. The hotel is in central "business" area of Virginia Beach (not near the ocean) and has quite a few restaurants within walking distance. The staff was very friendly during check-in and in helping us find our way around the area.

The rooms were clean and it seems like the hotel is newer as it didn't feel the least bit run-down. They have a small bar in the lobby and have a nice breakfast that was included with our room rate.

If the location is good for you this is a great hotel to stay at. The only downside to the hotel was the parking situation. They have a lot right outside the door which you think would be the spot to park. But a nearby bank has the parking lot and the hotel has (free) parking in a garage across the street above the 5th level.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, June 25, 2013
Thank you for the review. We appreciate your business and we are glad that we were able to satisfy your expectations. In our ongoing effort for service improvement, your feedback is crucial for us and we will certainly share your comments with our team members. We are excited about our new lobby look and hope that you had a chance to enjoy it.

We are looking forward to see you next time you are in the area. Your business is greatly appreciated and if you have any question, please do not hesitate to contact me personally!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2013

This hotel is one of my "Must Stay" for VA Beach! I have stayed here five times in 2013 and there is always a high expectation of great service. I have not been disappointed with the facilities or staff on any of my visits. Fantastic Staff and location. A short drive to the beach and right in the heart of the restaurant district.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, June 25, 2013
Thank you for the nice review. We appreciate your business and value your loyalty and will certainly share your comments with our staff. As a returning guest, I assume that you are already part of the HHonors membership program and if for some reason, we've missed to invite you to sign up, please stop by at the front desk during your next visit.

Looking forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 19, 2013

Really nice hotel with many great restaurants, entertainment and shops all around. It's only @ 10 minutes from the Oceanfront with interstate right there. Talked with Jessica McCoy while visiting and she was very helpful and informative about happings in Virginia Beach and steered us in all the right directions to do the things that we had in mind and more! Enjoyed being away from the hustle and bustle of the actual oceanfront area however could still visit there so easily when we wanted. Excellent choice and highly recommend, will stay there again for sure!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, June 25, 2013
Thank you very much for the nice feedback. We hope that you had a chance to enjoy our new lobby look and take advantage of our pool and exercise area. We appreciate your business and we hope that you will visit us again next time you are in the area.

Please feel free to contact me with any questions. Looking forward to see you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed June 5, 2013

My wife and I are disabled. No help was offered to get our luggage and required ADA equipment to and from our room. The luggage carts are useless!!! Took 2 trips each way. The front wheel fell into the open area between the floor and the elevator. Alarms went off and no one helped. The lady at the desk was rude when we finally overcame the obstacle and proceeded out around the building to our overheated vehicle. It took so much out of us each time that we where so sore that the rest of each day was lost. We drove in from Milwaukee, WI. and our first and last impressions where terrible. The handicapped parking was out in the open sun and to far from the front door. There is a service door directly in front of the H/C spots, but the would not allow us access. On our trip home we stopped at a Hampton Inn. at 11:35 PM. They took our bags up to or room and parked our car. Than in the morning the returned all to our vehicle and had it waiting at the front door while we ate breakfast that was better and at no additional charge. We did this w/o any reservation. We booked our nine day stay months ahead with several communications about our ADA concerns. Why didn't your staff at least address the problem after our arrival distress and complaints. Even when another passing guest asked us if we where O.K. and said we should sit and rest until we felt better. (That was just inside the inside front doors!)

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 3, 2013

another great visit to a nice beach destination... nestled in great shopping and restaurants and not too far from the beach and boardwalk ... clean rooms & nice rennovations since visiting in 2012 . enjoy the breakfast bar & the custom made ommlettes ! delightful and friendly staff made traveling around the town easy ... Management willing to go above and beyond to create a wonderful travel experience!! Will definitely be back

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, June 25, 2013
Thank you for taking the time to provide us with your feedback. We understand that you have many lodging choices and we appreciate your choice to stay with us. Your comments are crucial for our success and we will certainly share them with our staff.

We hope that you will visit us again when you are back in the area. Please feel free to contact me with any questions.

Thank you for your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elizabeth City, North Carolina
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 3, 2013

had a wonderful time. All the hot spots are in walking distance from the hotel. I will stay here again. There was live music very close to the hotel. Mall was very close(walking distance). Nice places to eat also. The hotel staff were very friendly and helpful. Parking could be better, but still not a long walk from the hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, June 25, 2013
Thank you for your nice review. We are glad that we were able to satisfy your expectations during your stay. We also hope that you enjoyed the new look of our lobby and had to experience our breakfast buffet as well as the rest of the amenities such as the pool and exercise area.

We are looking forward to your next visit. Please feel free to contact me with any questions!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2013 via mobile

If you are ever in Virginia Beach, this is the place to stay. I can't get over the staff. They took care of us like we were on the good side of the family. The General Manager was very a very professional young man and asked us several times if we needed anything. The nearness to several great eating places was very handy. The room was spotless and comfortable. I will reccomend this hotel to anyone I know heading to Virginia Beach.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, June 25, 2013
Thank you for taking the time to give us your feedback. We appreciate your business and looking forward to see you back in the near future. I also wanted to let you know about our HHonors program which provides you with rewards points for your stays. If you haven't signed in yet and we missed to invite to invite, you can sign up at our web site: www.hilton.com and click on the HHonors icon, it is complimentary.


Please feel free to contact me with any questions! Looking forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Virginia Beach Town Center

Address: 252 Town Center Dr, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Virginia Beach
#6 Family Hotel in Virginia Beach
#24 Romantic Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Virginia Beach Town Center 3*
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Virginia Beach, VA is located in the downtown Town Center district! Our hotel is within walking distance to great shopping, restaurants and nightlife. ... more   less 
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Also Known As:
Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
Hilton Virginia Beach
Virginia Beach Hilton

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