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“Another good stay @ Hilton Garden Inn” 4 of 5 stars
Review of Hilton Garden Inn Virginia Beach Town Center

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Hilton Garden Inn Virginia Beach Town Center
3.0 of 5 Hotel   |   252 Town Center Dr, Virginia Beach, VA 23462   |  
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Ranked #2 of 114 Hotels in Virginia Beach
Washington DC, District of Columbia
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
“Another good stay @ Hilton Garden Inn”
4 of 5 stars Reviewed March 9, 2013 via mobile

My wife and I just spent last night at this Hotel(we've stayed before) when we went to check in I was told I was upgraded to a King Suite(nice surprise) the room was huge and so clean, this is my favorite Hotel in Virginia Beach and I stay here every time I come down to see my parents. The staff is so friendly and very knowledgable.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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556 reviews from our community

Traveler rating
    331
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    46
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Any
English first
Washington, DC
Top Contributor
109 reviews 109 reviews
101 hotel reviews
Reviews in 84 cities Reviews in 84 cities
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed March 4, 2013

Good property located in a town center type development, resulting in a number of restaurants/bars within walking distance and also a few stores and offices. Property has the usual Hilton Garden Inn amenities: decent sized rooms, which include a refrigerator and microwave; nicely equipped fitness center, nice pool, small, but functional business center, decent restaurant and good staff. While nice enough, this particular Hilton Garden Inn has a few areas which not up to the usual standard of this brand:
• Parking is free, but is in a garage across the street and one is required to park in the 5th floor or higher, so this is a bit annoying. The expectation is surface parking surrounding the building or a connected garage. The fact that this arrangement is clearly indicated on the website does not fully mitigate the issue.
• Breakfast service and food quality were merely OK.
• Staff were fine, but less efficient and friendly than at other HGI’s.
BOTTOM LINE: A decent choice, especially if one has business in the Virginia Beach Town Center, but otherwise, not worth a significant price premium.

Room Tip: Try to avoid rooms facing Virginia Beach Blvd. The building isn't all that close to tehe road, b...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2013

Look no further and book your stay of any kind, business or pleasure. Superb quality and luxurious comfort from the lobby to your amazing room. General Manager William Gheen and the terrific staff are unparalleled in their professionalism, attention to service, and epitomize great quality in all hotel functions and endeavors to make your stay perfect. The cleanliness of the hotel is beyond reproach and you will instantly feel the inviting atmoshpere to relax or get work accomplished. Rooms are pristine, spacious, and even more so after housekeeping tends to its duties. Take advantage of the large indoor pool, grand hot tub, or work out in the well-equipped fitness center. What better amenities could you ask for in exchange for low rates and of course Hilton Honors Rewards points? Location! In the heart of VB's vast and luxurious Town Center, once you park, there is no need to drive. And, kids will love it too! With over a dozen stays for a variety of business trips, family excursions, and romantic getaways you will not be disappointed.

Room Tip: Any room, any floor. Elevators are fast and floor plans simple.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashburn, Virginia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2013

Enjoyed this hotel. Great atmosphere, great area and access to multiple venues, restaurants, etc. Didn't have one, but the invite to a warm cookie upon arrival was an added touch. The young lady at the desk was very friendly, and her service was great (Thanks to both "Jen's" that were there). In fact, the same Jen that checked me in, checked me out the next morning, and remembered me. Also helped me with logging into Wi-Fi the following morning (Thanks again)! The room was pretty nice (a bit larger TV wouldn't have hurt my feelings, lol). The lobby area was a great atmosphere. Will be back!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2013

This is the best hotel to stay at in Virginia Beach. I come here and only here when I visit the beach. The hotel is consistantly the cleanest I have ever seen. The rooms are large and spacious, the staff is friendly and efficient and the food is incredible.
We went around to some of the local bars/restaurants in the Town Center (great location for variety by the way), but just had more fun at the HGI bar in the Lobby, better prices, better drink quality and great food.
I recommend anyone who wants a great experience to stay with Hilton Garden Inn VA Beach Town Center. You won't be disappointed!

Room Tip: All the rooms are impecable.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 12, 2013

This was our 2nd time at this location due to the 1st time was great and we came back. As usual, the service were excellent and so were their staffs especially Jessica. She always went out of her way to make sure our needs were met. Can't wait to be back !!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 3, 2013

Room not adequately prepared. Heat and plumbing issues, lights/tv all unplugged (having to use light from a cell phone to see to plug them in), Poor room service menu choices...forget it if you are a vegetarian. Several other miscellaneous inconvenient issues. (hair dryer didn't work, no housekeeping) Also issues with online reservations. Maybe it was a "just my luck" kind of thing but I had a negative experience.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, February 12, 2013
Thank you for taking the time to share details from your recent stay. Your comments are important to us and we have addressed the problems you have reported.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Virginia Beach Town Center

Address: 252 Town Center Dr, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Virginia Beach
#2 Family Hotel in Virginia Beach
#6 Romantic Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Virginia Beach Town Center 3*
Number of rooms: 176
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Virginia Beach, VA is located in the downtown Town Center district! Our hotel is within walking distance to great shopping, restaurants and nightlife. ... more   less 
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Also Known As:
Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
Hilton Virginia Beach
Virginia Beach Hilton

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