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“Enjoyable” 5 of 5 stars
Review of Boardwalk Resort Hotel and Villas

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Boardwalk Resort Hotel and Villas
3.0 of 5 Hotel   |   1601 Atlantic Avenue, Virginia Beach, VA 23451   |  
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Ranked #50 of 114 Hotels in Virginia Beach
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Enjoyable”
5 of 5 stars Reviewed September 20, 2013

Hotel was very nice, we were in the renovated 4th floor one bedroom suite. Staff was very friendly and quick to respond to any needs. Very convenient to the beach, restaurants, and shops. Only hangup would be if you came in 2 vehicles because you are allowed only one parking space. But I think this applies to many of the hotels.

Room Tip: Not sure of the value, we traded for our timeshare, so not sure what the cost would be. We were on...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole W, General Manager at Boardwalk Resort Hotel and Villas, responded to this review, September 20, 2013
Thank you very much for taking the time to post a review of our property! What a pleasure it is to hear about how your trip was an enjoyable one! I will be sure to share this review with all of our team members to show them how appreciated they are. I agree our property has a great location with even better views!
We are challenged on limited parking, however, you are correct that at the oceanfront most hotels and resorts either charge for parking (which of course we do not) or have limited parking. Thanks again for your comments! We hope to see you again very soon!
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184 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Mansfield, Massachusetts, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

Recently stayed for a week as a timeshare exchange through Interval International. Had a great experience. At first I wasn't sure, since when we arrived to our 2 BR/2BA villa, there was water all over the floor. We called the front desk and immediately 2 workers arrived. They immediately found the problem to be a leaking gasket on the dishwasher, they replaced and we were good to go. PJ, one of the workers, was wonderful. The villa was very clean, beautiful ocean front view. No complaints about the room whatsoever. The patio off the master bedroom was a little in need of a fresh coat of paint would be my only complaint. Also didn't like seeing an ashtray on the patio since it is a non smoking property, that was odd. YUCKO
As for location, it is literally in the middle of EVERYTHING, for this reason it is good, but also bad. There is some "rif-raf" that hang out on the boardwalk right in front of the hotel, I am thinking the Dairy Queen attracts them, mostly teens with skateboards or whatever. They seemed to showup around dinner time and stayed late. There was some foul language and antics, that I did go to the front desk to ask about what kind of power they had over that, to which, I was told since it was city property, there was nothing the hotel could do about it, and was given the non emergency Police phone #. Not the best answer to what is supposed to be a family resort. Another thing was the fighter jets. Miles of coastline with sandy beaches and high rise hotels, and it seems that the Boardwalk is in the direct flightpath of the fighter jets coming straight overhead. At first, really COOL, but after a little bit, got annoying. Wasn't all day just morning and evening when they would go out and come back in. Just LOUD
My kids only used the pool once, but did say it was very "sandy" on the floor of the pool, which I can imagine is tough to keep up with seeing that the resort is right on the beach. But, they were a little grossed out by it.
Concierge was lovely, no pressure whatsoever as far as trying to sell us timeshare. We were offered an "informational" meeting, but I told them quickly that we were not interested. We were never asked again after that. Didn't like the cost of housekeeping, of which we did not pay for. Only one towel change the whole week. Not a big deal, but part of being on vacation is not having to make your beds and tidy up...that was not provided to us as an exchange guest.
I would stay here again.

Room Tip: 2BR villas are located on the corners of the buildings. They are lockout units.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole W, General Manager at Boardwalk Resort Hotel and Villas, responded to this review, September 20, 2013
Thank you very much for taking the time to post a review of our property! What a pleasure it is to hear about how our hotel and team members helped make your trip a pleasant one! I will be sure to share this review with all of our team members to show them how appreciated they are. We are happy to have such a great resort in the middle of all the "action" for our guests to enjoy!
We do have security on site throughout the day and night, so please don't hesitate to contact us if you experience noise issues from other guests. It is true that we cannot control the outside noise from Atlantic Avenue or the Boardwalk; however, we will be happy to call the police on your behalf if you ever have this issue in the future. The jets are all from the nearby military presence, we are happy to have them protecting us here at the beach! I agree it is loud, but it does give us peace of mind! Please come visit us again soon!
-Nicole Webster, Resort Manager
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1 review
4 of 5 stars Reviewed September 3, 2013

I had a great experience at this hotel. I was there with my husband, sister-in-law and 2 kids. We got a complimentary upgrade to a ocean view room and it was a very comfortable suite with a queen bed and 2 pull out queen sofas with a full kitchen. The location is fantastic as well. I would definitely stay here again. Two things I would say that could be improved is housekeeping and also providing a sponge to clean dishes and a handsoap in the bathroom.

Varsha

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole W, General Manager at Boardwalk Resort Hotel and Villas, responded to this review, September 20, 2013
My name is Nicole Webster and I am the Resort Manager. I would like to thank you for taking the time to review your recent stay at Boardwalk Resort and Villas.! My staff and I are so thrilled that we could exceed your expectations! Service and cleanliness are what we take pride in, and the fact that we have a great location and fully appointed suites with full kitchens doesn't hurt either! We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manassas Park, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 5, 2013

My fiancee and I decided to head out on an impromptu weekend beach trip. Since the trip was last minute, this was really the only hotel we could find. The rooms itself was nice and spacious, and even though we had a "city view" the corner window in the bedroom actually had a pretty good ocean view. Overall, we really enjoyed the size of the rooms and the location of the hotel - right on the boardwalk and easy access to pretty much anywhere you wanted to go -- we hardly moved our car from the garage the whole weekend.

That being said, the real problem with this place is the housekeeping. When I first walked in the room just felt dirty. Further inspection resulted in finding stains on the bed-sheets and EVERY towel that was in the bathroom. We called housekeeping and they brought up all new towels and sheets...unfortunately each towel that we received had a giant stain on them except for one and the new sheets had an even bigger stain than the original one we received! Luckily we had a bunch of beach towels for the stay and ended up using those as sheets and after our showers. Additionally, one day the housekeeper did not show up at all even when the Do Not Disturb sign was not up -- we had to call down the next day because by 2PM they had not shown up after we returned from the beach.

Finally, the hotel guest services called our room every morning at 8-9AM to try and convince us to take a tour of the hotel and discuss timeshare options. We politely declined the first day, but the calls continued every morning of our stay.

Even with all of that we had a good time - just wish the hotel would focus more on the cleanliness of the hotel. If we ever went back to VA beach, we would probably look to stay elsewhere.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole W, General Manager at Boardwalk Resort Hotel and Villas, responded to this review, August 27, 2013
I am Nicole, the General Manager at this hotel. I would like to thank you for offering this feedback about your recent stay with us. I deeply regret that you had a poor experience with our Resort. We are working with our off site laundry facility at this time to resolve an issue that we had with the folding equipment leaving marks on the sheets and towels. We apologize that you had to call for stayover service as well. In season our houskeeping team is cleaning up to 5pm daily, so it is not abnormal that the room was not cleaned prior to 2pm. However, we are more than happy to accomodate any of our guests if they request a certain time for cleaning. I hope that you will stay with us again so we will have an opportunity to make this up to you.
Thank you again for your feedback and business!
Nicole Webster, GM
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Brookfield, Connecticut
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 2, 2013

Recently stayed at Boardwalk Villas for a week by renting from an owner. We were very surprised what a poor job they do with cleaning the units, pool and common areas. We could barely open the slider out to the balcony. We let the front desk know and they sent up someone from maintenance but he was unable to fix it at all. The slider needs to be replaced. It is so old that it barely moves. I could not go out on the balcony unless my husband was there to pull & yank it open for me. The maintenance man said they are all like that, and that elderly people aren't even able to use their balconies. I find that awful. Let's talk about the uncleanliness of this place. The first night we removed a clipped finger nail and hair from the bed. The hairdryer was so gross I had to wash it before I could use it. The bathroom sink had mold growing in the holes that don't allow water to overflow. The floor of the balcony had so many stains and gross spills you didn't want to walk on it without shoes on. And the unit itself truly needed a good scrubbing! The "trash" room at the end of the hall had a nasty liquid spilled in the room for 2 1/2 days straight. We had to ask 4 times over the course of 2 1/2 days for it to be cleaned up so that we could throw away our trash without stepping into this disgusting mess. I just don't understand how the cleaning/maintenance people didn't know about it, and why we had to ask so many times to finally have it cleaned up. We ate at their restaurant Rock Fish, but were definitely disappointed. Our food took 35 minutes to get (week night/not busy), and the fries each of the 4 of us got were barely warm and very hard, like they had sat under a warmer light for a long time. The best part of this Hotel is the location and Precious at the front desk, who was always helpful and friendly.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole W, General Manager at Boardwalk Resort Hotel and Villas, responded to this review, August 27, 2013
I am Nicole, the General Manager at this Resort. I would like to thank you for offering this feedback about your recent stay with us. I deeply regret that you had a poor experience with our resort. We are consistently motivating our staff in order to better serve our guests and I will take every measure to make sure that our staff knows that every day is their day in the spotlight with the guests. We have used your feedback as a training opportunity for our staff to better our resort. The balcony doors are made to withstand strong winds so they are a bit heavy for a reason. They should not be so hard to open but can become so over time with the salt air; when this happens we can adjust the door to open more easily. I hope that you will stay with us again so we will have an opportunity to make this up to you.
Thank you again for your feedback and business!
Nicole Webster, GM
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Midlothian, Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 15, 2013

Stayed here a 2 nights with my Mom who is an owner. Front desk staff very rude and flippant. Not focused on making your stay enjoyable. They need to hire additional cleaning staff. Hot tub and pool deck need to be closed and DEEP-cleaned. Even the restaurant tables need to be clean. Powerwash the entire outside. Steam the carpets and clean the balcony floors. DO not purchase a timeshare here. Housekeeper Benae was wonderful. Concierge was nice. Nice location near fishing pier. We always buy an annual membership to the Science museum and take the kids during rainy days. We did the 90 minute evening dolphin tour. My mom is legally blind in one eye and has a medical prescription to have her dog, but Boardwalk Front desk manager kept her waiting for a meeting, then said she was busy after tacking on a $250 cleaning fee for a 10 pound dog that assists my mother.
Trust me the dog was not the problem and did not cause the peeling paint on the balcony. :I own with Marriott and Starwood, stick with the best. Do not pay to stay at the Boardwalk. Maybe okay for a business trip. But keep in mind the business center is located down the street at BeachQuarters Resort.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole W, General Manager at Boardwalk Resort Hotel and Villas, responded to this review, July 22, 2013
I am Nicole, the General Manager at this hotel. I would like to thank you for offering this feedback about your recent stay with us. I deeply regret that you had a poor experience with your stay. We are very sorry that you found some areas of the property unclean.
I am surprised to see your comment regarding carpet as it was just installed this spring. Additionally, we have pool tech on staff that maintains the upkeep of the pool/spa area. It could be the fact that the tiles are always wet in the pool area due to high usage and the dark grey color may have the appearance of not being clean, but I assure you we do clean these areas several times a day.
Regarding the dog I would like to clarify the circumstances. Boardwalk Resort does not allow pets, this is written on the registration card that is signed at check in. We do however comply with ADA laws and we certainly allow service animals. The only situation in which we charged a pet fee in the last 6 months this was the situation:
1. Manager saw a dog in a pet stroller which was attempting to be concealed by placing a towel over it. We were able to identify the room that this guest was registered to.
2. Manager called this unit and asked if they had a dog, to which an emphatic "No" was the reply
3. Engineer heard dog barking in room a few minutes later, he saw not only there was a dog, but it was being allowed to use a floor pad to relive itself.
4. After calling guest again, she stated that her grandson brought the dog and she was unaware of this, and she asked what the fee was. We informed guest that the fee to have the room cleaned for allergens was $250 (same as smoking in room) at that the dog needed to be removed immediately and could not remain for rest of stay.
As you can see, at no point in time was the dog referred to as a service animal and all attempts were made to deny having the dog, which would not be necessary for a service dog. Additionally, service animals must be potty trained and use the outdoors to relieve themselves.

Thank you again for your feedback and business!
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Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 5, 2013

Stayed here with 4teens over July 4 holiday. Hotel staff couldn't keep up with increased visitors- windows filthy with greasy handprints. Our balcony was constantly riddled with a puddle of water from the a.c. Unit. Smell of garbage in garage and hall on our floor. Average stay

  • Stayed July 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole W, General Manager at Boardwalk Resort Hotel and Villas, responded to this review, August 27, 2013
As the General Manager of this hotel, I would like to thank you for offering this feedback about your recent stay with us. Our success is dependent on the feedback we get from loyal customers like you. I deeply regret that you had a poor experience with housekeeping. We assure you that this is not the norm at our property, even when we are at full capacity, and we will make every effort to ensure this does not happen again. We do have staff cleaning public areas daily but you are correct that it can be difficult to keep up with especially the back doors to the beach area that get new handprints every few minutes! I hope that you will stay with us again so we will have an opportunity to make this up to you!
Thank you again for your feedback and business!
Nicole Webster, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boardwalk Resort Hotel and Villas

Address: 1601 Atlantic Avenue, Virginia Beach, VA 23451
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotel in Virginia Beach
#32 On the Beach Hotel in Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Boardwalk Resort Hotel and Villas 3*
Number of rooms: 106
Official Description (provided by the hotel):
Wake up to ocean sunrise views through your floor-to-ceiling windows, and spend the hours in between enjoying the comforts and conveniences of home at Boardwalk Resort Hotel. Each of the newly renovated studios and 1-, 2- and 3-bedroom suites are appointed with a wide range of features, including separate living rooms with sleeper sofas, fully-equipped kitchens and kitchenettes, TVs with cable and DVD players, free Wi-Fi, and large bathrooms. You’ll also enjoy our convenient central-boardwalk location, just steps from the entertainment at 17th Street Stage and Park.Boardwalk Resort Hotel and Villas is located in the heart of the resort district, in the center of Virginia Beach’s famous boardwalk – named one of the “Top Ten Boardwalks in America.” ... more   less 
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Also Known As:
Boardwalk Hotel Virginia Beach
Va Beach Boardwalk
Hotels Boardwalk Virginia Beach
Boardwalk Virginia Beach

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