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“Not bad” 4 of 5 stars
Review of Turtle Cay Resort

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Turtle Cay Resort
2.5 of 5 Hotel   |   600 Atlantic Avenue, Virginia Beach, VA 23451   |  
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Ranked #52 of 114 Hotels in Virginia Beach
Cleveland, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Not bad”
4 of 5 stars Reviewed April 29, 2014

My husband and I stayed at Turtle Cay the week of 4/21-4/27/14. We were surprised at how spacious the suite was. Kitchen was huge with stainless steel appliances, and the dishwasher, we had no idea it was running because of being so quiet. The flat screen over the fireplace had a good picture. The balcony was spacious, however there wass a problem with the birds in the courtyard area. Birds were constantly flying on the balconies and of course bird poop was on the porch. Two heated pools and jacuzzi's are also in the courtyard, however the ducks swim in the pools as well. We informed the front desk about the ducks and was told the city will not let them remove the ducks. Needless to say, we never got in the pool and did not eat out on the deck. Staff was friendly. Bathroom toilet was running as well as jacuzzi tub. Our bedroom faced Pacific avenue, therefore we could not sleep because of the constant traffic. The pull-out bed in the living room was comfy. I personally prefer to be in a beachfront property, however this room was much better than the ones on the beach.

Room Tip: Try not to get a suite with bedrooms on the Pacific Avenue side. Traffic is very noisy.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, May 1, 2014
We appreciate you taking the time out of your schedule to submit your review regarding your recent visit with us at the Turtle Cay Resort. I am glad to read that you appreciated the convenient in-room kitchens and the spaciousness of our suites. Being a west side property, our suites do run quite larger than suites found on oceanfront properties.

I am sorry that you were not able to utilize and enjoy your balcony or our swimming pools and hot tubs due to some unwanted visitors that were present on the property. Our resort, having being nestled between the Atlantic Ocean and Lake Holly, occasionally attracts some species of birds and ducks to the resort. Typically when we get reports of animals, such as ducks in or around the pool area, we try to relocate the ducks to their natural environment where they belong so they are not in the way in order for our guests to enjoy our swimming pools and hot tubs. Therefore, please accept my apologies that we were unable to follow through with removing the ducks from the property.


In spite of the ducks and location of your suite, I'm glad that you overall enjoyed your stay with us. Once again, thank you for your review and your business with us.

Regards,

Lynette Fournier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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266 reviews from our community

Traveler rating
    89
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    39
    23
See reviews for
100
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Any
English first
Hampton, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2014

We had never payed much attention to this resort since it is not on the oceanfront, but was pleasantly surprised. Rooms are lovely and a great size. I absolutely love the complete kitchen area and the fireplace was cozy. I love that there is so much to explore on the ocean front and this resort made our 2 days in february so much fun. There was no need to drive, food and entertainment was walking distance which was very convenient. I will most definitely book here again! Great price for a great room.

Room Tip: Balconies were lovely! Ask for a view of the pool area
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, April 27, 2014
Thank you for your recent review about our resort. I will be sharing your kind words about our resort to our associates and the rest of our management team.
One of the best things about the Virginia Beach area is that everything is close by where as you can simply walk or take a short car ride to where you need to go. Even though our resort is on the quieter south end, we are still within a short walk or car ride to the area’s best restaurants and attractions.
Once again, thank you for the five star review and we hope to see you again soon!

Warmest Regards,

Lynette Fournier
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massapequa, New York, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 21, 2014

We stay in VA Beach 3-4 times each year. We walked past TC many times but because it's not beach front we never selected this property. During our last trip we had an opportunity to tour TC so we decided to try it......WE LOVED IT. This place is a real resort with a true resort feel. My kids loved it. My 10 local family members loved it. We had a one bedroom suite and it was big enough for us to host Easter dinner!
We had just some very minor complaints that we will notify management about. The TV had many issues. It was amazing to have a 60 inch flat screen however we had to call for help a few times and even with that help....The TV was basically useless for us.
The room also needs someone to go up with a screw driver and tighten everything. The cabinet doors and even the front door is very hard to open. But even with the no tv. ....it was well worth the stay. We will highly recommend it and we will absolutely be back.

Stayed April 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, April 24, 2014
Thank you for your review about your recent stay with us. You nailed it on the nose when you said that we have a real and true resort feel! I completely agree that we are a truly unique resort not found elsewhere along the Virginia Beach Oceanfront.
The room type you stayed in was one of our one-bedroom junior penthouse suites. I, too, agree that the room is large enough to hold a special dinner with extended family members.
I am sorry for the inconveniences with your TV not working properly and the cabinet door being loose.
I also appreciate your comments about the front door and other items in the room that were loose. I will have our engineering staff walk through the room to see what needs to be tightened up or repaired, and the management team will be reaching out to you in regards to the concerns with the room.
In spite of the inconveniences that you encounted, I am glad to hear that you and your family enjoyed your stay with us. Once again, thank you very much for the five-star review, positive comments, and suggestions. We look forward to greeting you and your family back to our resort soon!

Warmest Regards,

Lynette Fournier
Resort Manager
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Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 20, 2014

We stayed in Turtle Cay for a week and had a thoroughly good time! We arrived much earlier than the 4pm check in time as we only had to travel from Williamsburg - an hour away - so were expecting to maybe park the car and go for a walkabout before our apartment was ready. However, the very efficient, friendly receptionist found us a lovely room on the third floor which was ready - a great start. Initially, we thought there may have been an error in the booking as we walked straight in to a bedroom, but on further examination - ie we opened a door! we found a bathroom with a 'jetted tub' and, further in, a spacious, fully equipped kitchen and open plan living area. All this led out to a balcony overlooking the pool. Bliss.
The only drawback though was that the walls between apartments are very thin and we could hear everything from our lively neighbours - on both sides!
All in all, this is a great place to stay. The service and staff are friendly, helpful and professional and will do their best for you, and all with a ready smile.

Room Tip: Try and get an apartment on the end so you just have one set of neighbours!
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, April 22, 2014
Thank you very much for your review! The staff will be pleased to know that their customer service efforts are noticed and appreciated.
I’m glad to read that we were able to get you situated into your suite before our normal 4pm check in time which allowed you the extra time to unwind and get settled in.
We are very happy you had a pleasant stay and look forward to welcoming you back soon! Thank you again.

Warmest Regards,

Lynette Fournier
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muskoka Lakes, Canada
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 15, 2014

Loved this property ! It was a block form the beach and had the greatest pool area. Wonderful for families. Had a kiddie pool 2 hot tubs & large pool. Most of the rooms face into this courtyard. The staff were excellent & service great. Our suite was a 1 bedroom king with full kitchen faced the road with a minor beach view. It was a great room large bathroom spa bath glass shower separate toilet room. Laundry room & full kitchen stainless appliances & granite counter bar & dining area. Large flat screen over fireplace & balcony. Will defiantly stay again !

Room Tip: Next time I think I would like a room facing the pool area didn't like facing the street but the...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, April 18, 2014
Thank you for taking the time out of your day to review our resort. Your kind words about our resort and our amenities are greatly appreciated and our staff will be pleased to hear that you enjoyed your stay with us. We hope to see you again soon.
Warmest Regards,

Lynette Fournier
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 2, 2014

I stayed at the Turtle Cay Resort this weekend. Cici was excellent and so helpful. The rooms were clean and spacious. While having the bedroom in the front as you enter the room was a little odd....everything else was perfect. Jetted tub was a highlight....fully equipped kitchen, fireplace was wonderful on such a cold night. It also features a very nice large balcony overlooking the heated pools and hot tubs. I will definitely be back to stay!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, March 4, 2014
Kathy ,

Thank you for taking the time to share your experience at the Turtle Cay Resort. Cici will be delighted to hear that she provided exceptional guest service. Thank you again for the kind words. We are all looking forward to seeing you soon.


Warmest Regards


Lynette Fournier
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake George, New York
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 26, 2014

We purchased a time share at Turtle Cay last June, and went this month to see what we purchased. LOVED the resort. Have absolutely no complaints. Everything was amazing. The shower water pressure was spot on, the room was clean and the bed was wicked comphy. The weather was a bit chilly, but the in room fire place made it very romantic and warm. CiCi at the front desk gave amazing customer service, and always with a smile. So glad we went there, can't wait to go back.

Room Tip: Ask for a third floor room.... the sky lights are a nice touch!
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, February 28, 2014
Your comments made my day! Thank you so much for your very kind feedback. The team and I are delighted to hear you are pleased with your ownership here at Turtle Cay. Cici will most definitely be pleased to know she provided great customer service. The team and I look forward to seeing you soon!


Warmest Regards,

Lynette Fournier
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Turtle Cay Resort

Address: 600 Atlantic Avenue, Virginia Beach, VA 23451
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 114 Hotels in Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Turtle Cay Resort 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
Sit back, relax and enjoy a suite that feels more like home than it does a hotel room. Each of Turtle Cay's suites features thoughtful touches such as high ceilings, oversized bathrooms with jetted tubs, and a cozy gas fireplace. In addition to comfortable, home-like accommodations and amenities, our suites include extended-stay necessities like well-equipped kitchens and kitchenettes, washer and dryers in suites, and complimentary coffee and tea. ... more   less 
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Also Known As:
Turtle Cay Hotel Virginia Beach
Turtle Cay Virginia Beach
Virginia Beach Turtle Cay

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