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“Horrible Customer Service” 1 of 5 stars
Review of Just Cupcakes

Just Cupcakes
616 Hilltop West, Virginia Beach, VA 23451
757.425.1010
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Ranked #483 of 1,256 Restaurants in Virginia Beach
Cuisines: English
Restaurant details
Gilbert, Arizona
1 review
1 helpful vote 1 helpful vote
“Horrible Customer Service”
1 of 5 stars Reviewed December 20, 2011

I ordered a gift certificate on Thursday in anticipation of giving it as a gift the following Saturday. I explained I live out-of-town so I needed it mailed immediately. I called again the following Tuesday to check on it, and I was told it hadn't been done yet because they were "busy." No compensation for the inconvenience or ultimate disappointment that was caused by their unprofessional delay was offered. If you are planning something, do NOT use this business - If they are busy, they will not honor their agreement and only offer a half-hearted apology in return.

  • Visited December 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
Top Contributor
107 reviews 107 reviews
61 restaurant reviews
Reviews in 34 cities Reviews in 34 cities
39 helpful votes 39 helpful votes
“Delicious, but be prepared for cost”
4 of 5 stars Reviewed October 26, 2011 via mobile

Just Cupcakes is located in a shopping center with other upscale food shops including The Fresh Market, so we go there when want special treat and are willing to pay for it.
Though the cupcakes are $3 each, Just Cupcakes cupcakes are delicious. They offer a variety of favors (yellow fudge, black and white, red velvet, pumpkin) and the display case is well stocked. The staff are nice. We've always taken them to-go, so I don't know if beverages are available, but the dine-in area doea have a couple tables.

    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Contributor
20 reviews 20 reviews
12 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
43 helpful votes 43 helpful votes
“Unpleasantly Surprised”
2 of 5 stars Reviewed July 12, 2011

I love cupcakes...so when I saw an ad for Just Cupcakes I definitely had to check it out.
When we walked in, there was one small glass case of cupcakes. NONE of them had anything anywhere saying what flavors they even were and we almost felt like we were bothering the cashier because we had to ask what flavor each one was.
They didn't have many to choose from at all, there were no menus or boards anywhere saying what anything cost...but since we were the only two in there we didn't want to look foolish and turn around and leave without purchasing anything.
We bought 2 cupcakes and the total was almost $7! The cupcakes were smaller than cupcakes you'd make at home.
The cupcakes themselves tasted good enough, but at that cost, I could have whipped up 4 dozen cupcakes of my own at home.
I guess I dissappointed myself because I went to Cupcake Central in the mall the week before going here...and Cupcake Central really sets the bar high. I'll leave a seperate review for them as this is for Just Cupcakes.
Overall...this would not be someplace I would recommend. There are far more places around town to get some treats for the family at a much better cost.

  • Visited July 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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