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“Just an okay stay..” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   5808 Burton Station Road, Virginia Beach, VA 23455   |  
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Ranked #2 of 114 Hotels in Virginia Beach
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Just an okay stay..”
4 of 5 stars Reviewed 4 days ago NEW

This was my get away hotel for a night. It wasn't perfect but it worked. Had a couple incidents happen while I was staying here, but nothing to horrible to make me not come back. The staff was very friendly and make you feel welcomed. The pool needs work and some of the rooms do too, but they're still nice. I would recommend this hotel in the end.

  • Stayed December 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, General Manager at Comfort Inn & Suites, responded to this review, 3 days ago
Thank you for taking the time to comment on your recent stay at Comfort Inn & Suites Virginia Beach - Norfolk Airport.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the pool and other issues on your recent visit. I have shared your feedback with all the staff members to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback; as we truly utilize comments to improve our operation. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Virginia Beach.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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60 reviews from our community

Traveler rating
    42
    16
    1
    1
    0
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20
14
4
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
2 reviews
5 of 5 stars Reviewed 1 week ago

At the last minute, we decided to celebrate my husband's birthday in VA Beach. We decided to stop and see about available rooms. We were greeted by staff that were very pleasant and helpful. Our room was lovely and extremely clean. Everything and everyone made this a pleasurable experience. We will be coming back to this hotel in the future. I would suggest this hotel to everyone and I hope your experience is as great as ours was.

Stayed November 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, General Manager at Comfort Inn & Suites, responded to this review, 3 days ago
Thank you so much for choosing us and taking to comment on your regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pompton Lakes, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed here based on prior good reviews. Room was spacious with a desk and clean. They serve a complimentary breakfast that includes a variety of hot and cold items, starting at 6:30am for the early risers. Coffee is always avaialble in the lobby. Front desk staff, room maid and breakfast staff were all very friendly and accomodating. I will be staying here again during my future visits to Virginia Beach.

Room Tip: Hotel is just far enough off highway to be free of traffic noise, and close to chesapeake bay bridge...
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  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, General Manager at Comfort Inn & Suites, responded to this review, 2 weeks ago
On behalf of the staff and myself a sincere thank you for choosing us for your stay in Virginia Beach! We are always pleased to receive positive feedback as it truly helps keep the staff motivated and let's us know how to proceed for future guests.

Again, thank you for staying with us and taking the time to comment on your experience with us.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 9, 2014

We only stayed at this Comfort Inn one night, but it was an excellent experience. The front desk staff was very pleasant and efficient. He recommended and gave us a coupon for a wonderful steak house across the street. Hotel location was perfect. Right off the main street, but quiet and just a few miles from the Chesapeake Bay Bridge Tunnels entrance..... which is another interesting experience if you've never done the up and under of the bridge and tunnels. Room and bathroom very clean. The beds were comfortable with different pillows from soft to firm. Big bathroom. Great water pressure. The towels were big and soft. Very nice hotel. Would definitely recommend it and would stay there again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, General Manager at Comfort Inn & Suites, responded to this review, November 20, 2014
Thank you for staying with us and sharing your experience with us and other travelers. We love to receive such positive feedback as it lets us know we are on the right track.

The staff takes pride in a providing a warm, clean and well maintained property and we are so glad we delivered. We hope we have the chance to welcome you back very soon!

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 7, 2014

We were in town visiting my daughter at college for Hamptons home coming,We decided to stay at the comfort inn due to all the positive reviews. I really have nothing bad to say and I'm a very particular individual. I was afraid that I was given the room by the elevator however you can't hear it in the room. Rooms we're clean, hotel basically is like brand new looking clean and beds beyond comfortable. Was a little sad for my 12 yr old that the indoor pool was closed. Not really sure why the first night it was open but the next day there was a closed sign, during open hours. The entire stay was beyond professional and friendly.
Thanks,
Christinia
Leigha
Giselle
Shauntae
All the staff that were there during our stay. Yes I pay attention to names. We were so tired after being on the road 9 hours and Giselle made our check inn speedy.
Great stay.
Thanks crew.

Stayed November 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, General Manager at Comfort Inn & Suites, responded to this review, November 20, 2014
Thank you so much for choosing our hotel and taking the time to write a review. It truly is our goal to deliver a positive experience and the entire staff loved your comments.

Again, thanks for staying with and providing your feedback. We certainly look forward to welcoming you back soon!

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frisco, Texas
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 30, 2014

We were visiting family and decided on this hotel due to it's good reviews and price.

The good: the stars I gave are for the hotel itself. The rooms were clean and the beds comfy. It was really one of the best hotels we have stayed in when it came to what you got for the money, the cleanliness and the beds. It was also convenient to the airport and the staff was friendly.

The bad: some college nearby had rented almost all of the rooms until December. As you would expect, they have no respect for other people staying in the hotel. Slamming doors and hanging out in the hallway all hours of the night. Every night.
Our first room was located near the stairs and after one night of hardly any sleep thanks to the slamming of the stairs door non-stop, we asked for another room. The hotel employee apologized and moved us to another room and told us to call them if we had anymore problems.
The room right across from us had a revolving door of loud students, but thankfully after the second night it wasn't as bad and we were able to deal with it.

If it hadn't been for the college students on every floor, this would have been a great stay. I appreciate how accommodating the hotel staff was but I probably won't stay here again thanks to those students.

  • Stayed October 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, General Manager at Comfort Inn & Suites, responded to this review, November 20, 2014
On behalf of the staff and myself please accept our sincere apology for the issues with the Virginia Wesleyan students. We have shared your comments with the college and have taken appropriate steps to make sure everyone is settled in and has a positive experience.

I am very pleased to hear that the staff was responsive to your needs.

Thank you for staying with us and your valuable feedback. We hope to have the chance to serve you again and show you our improvements.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitty Hawk, NC
Top Contributor
105 reviews 105 reviews
30 hotel reviews
Reviews in 49 cities Reviews in 49 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 25, 2014

This hotel has very nice suite rooms with good amenities that included the usual microwave and refrigerator but also had a TV both in the bedroom area and the separate living area. The furnishings were comfortable and in good condition and the staff were helpful and friendly.
Shortcomings of the hotel included a slow internet connection and a very loud air conditioning system in our room on the 5th floor that I at first mistook for a very noisy semi-truck idling in the parking area below. This was matched by the very loud fan in the bathroom that is definitely at the highest range of decibels possible in these types of fans. The latter could be tolerated but the AC noise is due to the design of the system in an enclosed box that acts like a sound intensifier it seems. Breakfast was subpar as well with watery eggs that had no flavor, sausages that were tasty but perhaps undercooked and the rest of the breakfast items were mostly carbohydrates (e.g., waffles, toast, muffins, cereals, and pastries.

Room Tip: Ask for a room that faces the highway because the ones in back face some kind of industrial area whe...
See more room tips
  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, General Manager at Comfort Inn & Suites, responded to this review, October 29, 2014
Thank you so much for staying with us and commenting on your experience. The feedback you provided is key to help improve some things and maintain others.

Again, on behalf of the staff and myself thank you for choosing us and taking the time to comment on your experience. We look forward to serving you again soon!

Kind Regards,

George Lawson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 5808 Burton Station Road, Virginia Beach, VA 23455
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool
Hotel Style:
#1 Family Hotel in Virginia Beach
#12 Romantic Hotel in Virginia Beach
#15 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 67
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Also Known As:
Country Inn & Suites Norfolk Airport South Hotel Virginia Beach
Country Inn And Suites Norfolk Airport South

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