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“Very nice place!” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   5808 Burton Station Road, Virginia Beach, VA 23455   |  
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Ranked #1 of 114 hotels in Virginia Beach
Rio de Janeiro, RJ
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
“Very nice place!”
4 of 5 stars Reviewed 4 days ago NEW

This is kind of far from the beach area but you get a lot for the trade-off; space, comfort, quietness and a good Internet access. All of that with the convenience of walking distance to a starbucks, a McD, a Sub’s place and an ABC liquor store.
As a plus, it got clear to me management is focused on leaving an excellent customer service impression (emphasis on the excellent), so the staff is always looking for confirmation you’re getting such either by asking or actually trying to address any eventual request.
I liked this place a lot and I do recommend in case you don’t mind driving 5 miles to the beach area.

  • Stayed July 2014, traveled solo
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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42 people have reviewed this hotel

Traveler rating
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See reviews for
13
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5
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Fairfax, Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has everything you want in terms of the quality/cleanliness of the rooms and common areas, friendly staff and terrific value. We stayed there for 3 nights and could not have been more satisfied. The location is close to many shops and restaurants and a very short drive to the beach. At one point I had complained about a headache in the lobby from being out in the sun all day. A few moments later there was a knock on my door and one of the staff people appeared with a small packet of Advil and a bottled water! I didn't even ask for it! It is reasons such as these that I will keep this on my must-stay list when traveling in the Va Beach.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillside, New Jersey
Top Contributor
96 reviews 96 reviews
12 hotel reviews
Reviews in 34 cities Reviews in 34 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife, brother (who is handicapped) and I recently stayed in a King Suite for handicapped. From check in to check out, service could not have been better. When checking in I asked for a late checkout and was immediately given a 1 PM time.

The suite was perfect for our needs. It had a separate (private) bedroom as requested and living room with pull out couch. Breakfast was a notch above the usual. The hotel was packed, yet, food was plentiful and really quite good. Everyone was very polite, respectful and went out of their way to help. When we visit Virginia Beach in the future, this hotel will be the first one we look at.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwynn Oak, Maryland
Top Contributor
60 reviews 60 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for two nights, Aug 5 & 6. Front desk personnel was warm and welcoming. They accommodated my request for a room near the elevator as I have mobility issues and didn't want to be placed at the end of the hall. The room was clean, especially the bathroom. I always look in the corners since this is an area that is frequently missed in hotels and they were clean! Plenty of towels and even a night lite. The room was spacious, sheets clean, and lots of pillows. The common areas were clean. Housekeeping staff was very friendly. My only complaint is that there was only one handicap space in the very front of the building - the others were on the side and in the back. It's located 15 minutes from the beach. I would definitely return...

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clermont, Florida
Top Contributor
106 reviews 106 reviews
53 hotel reviews
Reviews in 53 cities Reviews in 53 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We travel to Virginia Beach at least once a year and have stayed in many local hotels. This hotel is now our favorite. It is walking distance to places to eat and a short drive to shopping and other interesting places. The staff was very friendly and checked up on us after our check-in to see if our room was up to standards. We stayed 3 nights in a suite and the room was very nice and clean. The breakfast area was clean and well stocked. A great place to stay! We will be back.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, General Manager at Comfort Inn & Suites, responded to this review, 4 days ago
We are so glad to hear your enjoyed your stay and that you will be returning! Also, thank you so much for taking your valuable time to write review; it truly is appreciated.

We look forward to serving you again on your return back to Virginia Beach!!

Sincerely,
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1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel is very nice, I was very impressed with the cleanliness, friendly staff and very close to the beach and restaurants. I would recommend it to anyone. Breakfast was good also only thing it was a little crowded, get there early.

Stayed August 2014, traveled with family
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George L, General Manager at Comfort Inn & Suites, responded to this review, 4 days ago
I am very glad to hear you had a positive experience here with us! We always love to hear from our guests so we know what direction to head and we take comments to heart and put things into action. I hope to be able to present a much larger space for breakfast on your return trip.

Thanks again and we look forward to serving you in the near future!

Kind Regards,
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Glenmont
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for five nights because we got an excellent rate at a hotel close to Virginia Beach. The hotel is only a 15-20 minute drive to Virginia Beach. Check in was quick and they let us check in early at 1:30 pm! The rooms was spotless... This was one of the cleanest hotels we have ever stayed in! we had plenty of room in our room as we were put in a handicapped accessible room so we had more room to put our luggage. The housekeeper who cleaned our room for most of the wee, did an excellent job and kept the room clean all week .She made us animals and other creative things each day out of our towels! All of the staff was extremely friendly and accommodated us with whatever we needed, to make us feel at home! They always recommended the best restaurants for us to eat at! They are trained very well! The pool is small and always overly crowded but it is very clean and the water is nice and warm.The breakfast buffet is really good and is well stocked. However, the breakfast area is very small with only like 8 tables. Also the breakfast hours are only 6:30-9:30 a.m. daily. I wish they were open longer to at least 10 a.m. One of our major complaints is the internet. It kept going in and out and worked very slowly. So if you are traveling for business, this is probably not the place for you to stay. Also we were put on the 5th floor and whenever the elevator goes up to the fifth floor it creeks, shakes, and you fell a vibration noise.The elevator never levels properly. There is only one elevator for this big hotel so sometimes it takes a while to get to your floor. This hotel was an excellent value overall and we look forward to staying here again the next time we go to Virginia Beach!

Room Tip: Try to get a room on the opposite side of the hallway that the elevator is on so you don't hear...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, General Manager at Comfort Inn & Suites, responded to this review, 4 days ago
My staff and I would like to sincerely thank you for sharing your experience with us and other travelers! I have already taken steps to correct the internet and the elevator so on your return visit you will have no problem.

Comments such as yours truly are how we improve and validate the things we are doing right. So again, thanks so much for your time and choosing us as your home away from home!

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 5808 Burton Station Road, Virginia Beach, VA 23455
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool
Hotel Style:
#7 Business Hotel in Virginia Beach
#8 Family Hotel in Virginia Beach
#12 Romantic Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
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Also Known As:
Country Inn And Suites Norfolk Airport South
Country Inn & Suites Norfolk Airport South Hotel Virginia Beach

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