We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A diamond in the rough ” 4 of 5 stars
Review of Comfort Suites Beachfront

Save Saved
You added Comfort Suites Beachfront to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Suites Beachfront
2.0 of 5 Hotel   |   2321 Atlantic Avenue, Virginia Beach, VA 23451   |  
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #71 of 115 hotels in Virginia Beach
Toronto, Ontario
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
36 helpful votes 36 helpful votes
“A diamond in the rough ”
4 of 5 stars Reviewed yesterday NEW

Visited with the family during the week of July 21st. Overall our stay was pleasant, but there are some areas that need improvement.

First the good: the rooms are all remodeled, and it seemed to us that the renovation is complete. There was no construction noise any time during our stay. The beds were comfortable and rooms large. There was a fridge and microwave as well as a small sink in the kitchenette that worked great for preparing fast meals in the room. Internet access worked reliably, but is not secure so use at your own risk. The included breakfast was actually pretty good and included cereal, eggs, sausage, waffles, pastries, yogurt and toast. Of course there was also coffee, tea, and juices. The breakfast area is on the fourth floor, so there is a nice view of the beach. It was actually a pretty nice place. Be warned that it can get busy at times. Arrive early to enjoy breakfast in peace.

Now the not so good: while the staff have their hearts in the right place, some hospitality training would go a long way. For example, during check in one of the staff mentioned they just wanted to go home, which another girl responded that she had been working for ten hours straight. All this in front of a line of customers. On another occasion I mentioned to a housekeeper that it is a shame there are only two elevators and no service lift. Her response was that that is not the only thing deficient in the hotel.(by the way, both elevators worked during our stay) These are just a couple of examples, but there were more. I don't think I've ever stayed at a hotel with such low employee moral. It makes me uncomfortable to think what kind of work quality this leads to. As an example, the shower of our relatively newly remodeled room already had pink mold growing in the caulking! Probably due to insufficient cleaning by disgruntled employees.

However, overall we had a great stay at the hotel, and we got a good rate. Compared to other beachfront hotels, it is a good value. With a more hospitable staff, the place could be great.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

51 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Richmond, Virginia
Top Contributor
90 reviews 90 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
203 helpful votes 203 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

1) huge room with 2 separate sleeping areas - perfect for families with young kids who go to bed early
2) balconies overlooking boardwalk at 24th st stage
3) completely renovated rooms including new comfortable beds
4) free parking - 1 spot only
5) free full breakfast
6) helpful staff
Cons: price can be high

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We decided last minute to take a trip to Virginia Beach. Unfortunately we picked the same week as the Virginia Beach soccer tournament. Most of the hotels were booked and all the prices went up. Since we were only staying one night, we decided to spend more money than usual to stay on an oceanfront property. They didn't have the military rate available so we booked room 507 for $250 a night. All the rooms face the ocean so they all have a great view. I can imagine that some of the lower floors get a lot of boardwalk noise. The location is great but the hotel is undergoing renovation so it looks pretty shoddy from the outside. The elevators are extremely slow and there was one that was out of service while we were there. The actual rooms are nice and the beds were comfortable. Although the rooms were recently renovated, it was a cheap renovation and there were minor issues such as painters tape left on the walls and cheap plastic chairs for the balcony. We booked the King bed room which came with a sofa bed in the living room. I'm not sure how comfortable the sofabed was because we didn't sleep there but there was a gas smell in that area that would have really bothered me if I had been able to smell it in the bedroom. Maybe it was the paint fumes? The garage parking was a huge plus because it was extremely difficult and expensive to find street parking. The breakfast was fine, it did get crowded but not intolerable. The pool was a nice size but we never used it because it didn't have a ramp to walk down so it wasn't kid friendly. Overall it was just what we needed for a one night stay. I would usually pay max $150 for a hotel like this but Virginia Beach is expensive overall and all the Oceanfront hotels were around the same price.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 24, 2014

We stayed 5 nights and our room was completely renovated, including the balcony. Pool area was really nice and clean with fire pits. They seemed almost done with the renovations except for little things like painting the frame of the elevator and hanging pictures. Everything was clean. The view was amazing from the 9th floor. This location is ideal - walking distance to everything. Kid friendly. Breakfast until 10am with a great variety. Pretty large parking garage. Layout is different but it works.. Bedroom faces the town / pool and living area with pullout couch faces beach. Would stay here again!

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 19, 2014

I stayed here for a few nights for a business trip that took me to the area. To start at the beginning, the clerk at the counter was excellent upon check-in. He let us know about the limited elevator availability and the ongoing work to the outside of the building and the noise we could expect because of it.

The room was nice, you could tell it was recently remodeled. Comfy bed to sleep on, separate from the rest of the room. While there was no trash can in the main room, I simply used the one under the sink.

The view was EXCELLENT! Beachfront hotel that was actually beachfront!

Once the hotel completes the renovations, it'll easily get higher reviews. As it is, the limited (extremely long wait time) elevator holds it back quite a bit.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Virginia
1 review
3 of 5 stars Reviewed June 9, 2014

Stayed here as part of a group reservation for the sand soccer tournament June 6-8 (a huge weekend for businesses along the oceanfront). Let me start by saying that every employee I met here were very friendly and welcoming. With that said, I would still have to rate my stay as a solid average. Although the website says renovations will be complete in March 2014, there is still more work to be done (and being done). There were obvious signs of minor construction all around and on every floor, everything from carpet to tile piled up in the oddest places (like in an empty parking space in an already crowded parking garage and in a pile in the exercise room). As well as some signs of age and wear like rust and corrosion that still remain in the hallways, stairwell, and on the baloneys. Of particular annoyance was only one elevator was operating during a weekend the hotel was at or near capacity. We wound up walking down the stairs from the 11th floor every trip down and waiting anywhere from 5 to 10 minutes for the elevator trip up. The breakfast wasn't bad and seemed to be comparable to similar hotel breakfast offerings, and was promptly kept stocked by two attendants working during peak times. The room wasn't too bad either. Everything was new (everything from the refrigerator to the microwave to the TV to the furniture), and the bed was comfortable. The view from the room is spectacular. With all of that, there were a few small attention to detail items that left me wondering if anyone in a position of authority inspected quality of the workmanship. These included some gaps in the caulking to a sticker on the left hand side of the bar identifying it as a room bar. While these might seem small and insignificant, it tells me that rooms are being opened as soon as the paint dries and no one checks it with a fine tooth comb for inconsistencies to make them presentable. And makes me wonder, if that is being missed, what else is being missed? I would have liked to have had a small trash can in the living room area (we wound up moving the one from the bedroom). There was also a weird noise one night coming from the utility closet, I think it had something to do with the water pump.

For me, with the ongoing renovation and the elevator problems, the stay wasn't really worth what I paid.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 7, 2014

We checked in to this location on June 7, 2014. We are only staying one night, but our rate was $239.99. The room was mostly as described, however, the "Wet Bar" was simply a sink. The elevator literally can take up to 10 minutes or more to get to you to the floor you want to go to. There was literally no parking so they tell me to park in a handicap parking space, I do park there, however, I feel uncomfortable parking there because what if someone with a actual handicap needs the spot. The Ice Machine is only on floors 6 & 8. I feel there should be an Ice Machine in at least one other floor as well. The pool is only open till 9:30pm. I am not sure that I would stay here again. $239.99 before taxes I believe is not appropriate for the headache of the elevator and parking. The good things I will say is the Suite is a very nice room, very nice view of the ocean front and beach/boardwalk. It's location is good as it is right in the middle of everything. If the price is lower, I would definitely stay here again. Maybe a couple extra hours for the pool to be open would nice as well. I mean if you go out for dinner and do any walking, it's going to be late and it would be nice to jump into the pool for a little while to wind down. I feel that it could be better for the money, but overall I would say it's "OK"

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, Guest Relations Manager at Comfort Suites Beachfront, responded to this review, June 18, 2014
Dear Valued Guest,

Thank you so much for your feedback. I was very helpful with our renovation process on what ares we needed to focus on. You will be happy to know our renovations are coming to an end soon and we will be a brand new Comfort Suites.

Thank you for staying with us during this time, I am sorry you had to experience us when we are not at our 100% best. I hope to see you back once our transformation is complete.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Comfort Suites Beachfront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Beachfront

Address: 2321 Atlantic Avenue, Virginia Beach, VA 23451
Phone Number:
Location: United States > Virginia > Virginia Beach
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#43 On the Beach Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Suites Beachfront 2*
Official Description (provided by the hotel):
Come enjoy Virginia Beach oceanfront lodging as you leave your cares to us. Every room is a suite. Every room is oceanfront. Centrally located in the heart of the Virginia Beach resort area, Comfort Suites Beachfront is within walking distance to shops, restaurants, attractions, Virginia Beach Convention Center and the entire Boardwalk area. Every room is a one bedroom oceanfront suite with a separate living and sleeping room. The living room is furnished with a sleep-sofa, table, chairs, refrigerator, microwave, coffee maker, TV and a private balcony overlooking the Atlantic Ocean. Separate bedroom with either king bed, or two double beds, and another TV.Separate, but together. Now that's a vacation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Choice Hotels, Booking.com, Priceline, Tingo, Travelocity, Expedia, Hotels.com, BookingOdigeoWL, Venere, Agoda and Otel so you can book your Comfort Suites Beachfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn At The Beach Hotel Virginia Beach
Comfort Inn Virginia Beach

Owners: What's your side of the story?

If you own or manage Comfort Suites Beachfront, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.