I enjoyed my stay at the BW Sandcastle! We went for my husbands birthday and the experience lived up to my expectations. The hotel was nicely redecorated and the view of the beach was wonderful. We requested a corner high floor, and received it.
The hotel staff was especially friendly and accommodating. Tamara was getting off when we checked in, but she saw others were busy and took the time to be sure we were settled. She then proceeded to flash a friendly smile each time I passed by the lobby. Natasha, our house cleaner did a wonderful job keeping our room tidy and was also very friendly and accommodating.
I have nothing but good to say of the staff, as they were all very friendly and seemed to care that I was having a good experience.
The only negative is not a reflection of the hotel itself, but of the attached restaurant that provides breakfast. It was ok for free, but I would not want to pay for it. Also, you should skip them for dinner as well. The buffet has much to be desired, and I'm sorry we wasted one of our dinner nights eating there!