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“Nice Week-end getaway” 4 of 5 stars
Review of BEST WESTERN PLUS Sandcastle Beachfront Hotel

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BEST WESTERN PLUS Sandcastle Beachfront Hotel
2.5 of 5 Hotel   |   1307 Atlantic Avenue, Virginia Beach, VA 23451   |  
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Ranked #17 of 114 Hotels in Virginia Beach
Certificate of Excellence
1 review
1 helpful vote 1 helpful vote
“Nice Week-end getaway”
4 of 5 stars Reviewed August 8, 2014

I enjoyed my stay at the BW Sandcastle! We went for my husbands birthday and the experience lived up to my expectations. The hotel was nicely redecorated and the view of the beach was wonderful. We requested a corner high floor, and received it.
The hotel staff was especially friendly and accommodating. Tamara was getting off when we checked in, but she saw others were busy and took the time to be sure we were settled. She then proceeded to flash a friendly smile each time I passed by the lobby. Natasha, our house cleaner did a wonderful job keeping our room tidy and was also very friendly and accommodating.
I have nothing but good to say of the staff, as they were all very friendly and seemed to care that I was having a good experience.
The only negative is not a reflection of the hotel itself, but of the attached restaurant that provides breakfast. It was ok for free, but I would not want to pay for it. Also, you should skip them for dinner as well. The buffet has much to be desired, and I'm sorry we wasted one of our dinner nights eating there!

Room Tip: The higher floors are a bit much if you have issues with height.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review, August 9, 2014
What a wonderful review....Thank you so much for taking the time out of your day to share your thoughts about your stay with us. Tamara is certainly an asset to our company and it's employees such as her that make my job a whole lot easier. I am so glad that you enjoyed your time with us. I do apologize for the less than spectacular experience you had in the restaurant. I will share your thoughts with my ownership team so that we may address these issues. Please don't hesitate to call me when you are ready to make your next reservations.

Best,

Jason C.
General Manager
Best Western Sandcastle VB
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995 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Litchfield, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2014

Overall good experience. hotel is near the fishing pier. pool was good. room was clean, frig is good. my safe was locked when I got there and guy showed up in under a minute and opened it for me!. room might be considered a little small, but the 2 queen beds were of adequate size and comfort. all was clean and Air conditioner worked well. Awesome beach view, private but small balcony seats 3 people. breakfast has real scrambled eggs. coffee is good.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review, August 9, 2014
I just finished reading your review and all I can say is thank you for your kind words. We try so very hard to provide each guest with a vacation they can tell stories about. I hope that your travel plans bring you back to Virginia Beach so that we may have another opportunity to serve you. Have a great weekend.

Best Regards,

Jason Christie
General Manager
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Laramie, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2014

Great hotel right on the beach! Excellent breakfast (best we have had at any hotel). Very nice rooms. Staff is super friendly and very helpful. Very Clean! Only downside was the pool - it was not very nice and no hot tub. HIGHLY RECOMMEND!!

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review, August 8, 2014
It's always so nice to receive such wonderful reviews about our hotel. Thank you for the compliments regarding our breakfast, it's one of the best at the beach. Please don't hesitate to contact me directly when you are ready to book your next stay with us so that I may assist you personally.

Best Regards,

Jason C.
Best Western Sandcastle VB
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PA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 6, 2014

My boyfriend and I stayed at Best Western Plus for a week on vacation and it was a very pleasant and comfortable stay! Requested a high floor and the request was granted as well as away from elevator. The room was renovated and had a very nice atmosphere. Wifi worked well for me to complete my online summer course just had to sign in just about every time I wanted to access the internet. Bathroom was fine, a PLUS was the 2 complimentary soap dispensers in the tub (free shampoo and liquid soap). Balcony was beautiful overlooking the ocean, beach and boardwalk also the Pier! Saw dolphins 2 out of our 6 night stay. There were a couple of days in the morning where you hear the jets flying overhead since the air force base is not too far. But it depends on which runway they use whether you'll hear them or not. The hotel does have a parking garage but beware of very tight spaces.

The location is really great if you have a family and want to be away from the nightlife on Atlantic Avenue (the strip directly behind the hotel, its also the unofficial boardwalk where shops are). The boardwalk itself was very clean, safe and quiet!

All in all this place was great for the price!! And Virginia Beach is one of the BEST beaches I have ever been to (not like those Jersey beaches where hotels don't face the beach)!

Room Tip: Any room should be great, they all face the ocean, just don't get this hotel confused with Best...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review, August 7, 2014
Thank you so much for taking the time out of your day to write a review about the experience you had while staying with us at The Best Western Sandcastle Beachfront Hotel in Virginia Beach, VA. It is our goal to provide each and every guest with superior customer service! We love what we do and we are excited that you had a blast while at the beach. Please feel free to contact me directly the next time your travel plans bring you our way again. I would be honored to assist you with your reservations.

Best Regards,

Jason C.
General Manager
Best Western Sandcastle.
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 5, 2014

The front desk staff lack experience. We got to the hotel around 13:30 to check if our room was ready we were told to check back later when we came back people came after us were given the keys to their rooms so i asked the lady in the front desk again of our room is ready again she said to wait another 20 minutes. Our room smelled like mold took much noise around the hotel don't expect to get some sleep if you a light sleeper. The breakfast is very limited not many choices and you there was a long line to get a table for breakfast some had to wait 30 minutes to get table. I will not go back to this hotel again not worth the $230 night that I paid for.

Room Tip: I will recommend people to go to the north side of VA beach
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  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review, August 6, 2014
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 757-428-2828.


Sincerely,

Jason C.
General Manager
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Baltimore, Maryland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

We stayed the last week of July and had a really good time.
The hotel was very clean, which I am very particular about.
The cleaning staff were very nice and friendly.
We were pleasantly surprised with the free breakfast - plenty to eat - enough to hold us over until dinner without having to leave the beach to eat lunch !! Loved that !
Great location. We stayed on the 9th floor. Great view.
My only complaint would be the water pressure. It was horrible.
My friends were on the 4th floor, however, and they said the water pressure was great ??!!

Room Tip: 9th floor - great view - bad water pressure
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review, August 6, 2014
I am so very glad that you enjoyed your stay with us at The Best Western Sandcastle in Virginia Beach. The breakfast is pretty awesome and it will certainly fill you up. Thank you for your comments about the water pressure. I will be addressing this situation with my engineering team to see what we can do to increase the pressure. I hope you'll come back again soon to stay with us again.

Best,

Jason C.
General Manager
Best Western Sandcastle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

Enjoyable stay. Very friendly, helpful staff and clean rooms. Portia and Patrick we great in assisting us at the last minute. They deserve a raise for going over and above the call of duty. :-) The only downfall is the breakfast buffet, it was never adequately stocked and didn't seem to have enough staff to accommodate the amount of guests in mid July!

The Norris Family

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review, August 6, 2014
Thank you for your kind words. Patrick and Portia are two of my super-stars and I am glad that they were able to assist you. We hope that you can return for a visit very soon. If I can be of assistance regarding future reservations, please don't hesitate to contact me directly at 757-428-2828.

Best Regards,

Jason C.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Sandcastle Beachfront Hotel

Address: 1307 Atlantic Avenue, Virginia Beach, VA 23451
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Virginia Beach
#10 Romantic Hotel in Virginia Beach
#13 Family Hotel in Virginia Beach
#13 On the Beach Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Sandcastle Beachfront Hotel 2.5*
Number of rooms: 144
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Sandcastle Beachfront Hotel located directly on the world famous Virginia Beach boardwalk. Our guest will enjoy world class service, easy access to the beach, and spectacular views of the Atlantic Ocean. The BEST WESTERN PLUS Sandcastle Beachfront Hotel offers several types of accommodations to choose from. We offer you amazing views from 146 rooms with private balconies, two queen beds, or one king bed. All of our rooms offer you microwave and refrigerator, while our suites will provide you with a kitchenette. No matter how you must stay connected we offer free local calls, long distance access, and wireless high speed internet access. In addition, we have an on-site fitness center that overlooks the beach, on site laundry facilities, and complimentary business center. We are happy to provide you with conference rooms and meeting space for up to 150 people is perfect for your personal or professional functions. The Virginia Beach oceanfront is host to some of the best festivals and events you will find on the east coast such as; American Music Festival, Patriotic Festival, East Coast Surfing Championship, Neptune Festival, North American Sand Soccer Championship and the Boardwalk Art Show. Other nearby attractions includes Naval Air Station Oceana, Fort Story, Damn Neck Naval Base, Cape Henry Light House, Virginia Aquarium and Marine Museum, Virginia Beach Fishing Pier, and Ruddee Inlet.After spending the day enjoying Virginia Beach or working come back and enjoy the comfortable and spacious lobby or enjoy a great dinner at Pier 14. We look forward to seeing you soon! ... more   less 
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Also Known As:
Sandcastle Oceanfront Hotel Virginia Beach
Sandcastle Resort Va Beach
Sandcastle Oceanfront Resort Hotel

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