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“Summer at the beach...you get what you pay for” 3 of 5 stars
Review of BEST WESTERN PLUS Sandcastle Beachfront Hotel

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BEST WESTERN PLUS Sandcastle Beachfront Hotel
2.5 of 5 Hotel   |   1307 Atlantic Avenue, Virginia Beach, VA 23451   |  
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Ranked #12 of 114 Hotels in Virginia Beach
Glen Allen, Virginia
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
“Summer at the beach...you get what you pay for”
3 of 5 stars Reviewed July 2, 2013

We booked this room several months ago through Travelocity using points and money. We requested, regretfully in hindsight, an "oceanview" room. We ended up on the third floor, room 321, overlooking a condo parking lot, though we could see the ocean, everybody in the condo could see straight into our room. Inquired at check in about the availability of an oceanfront room and our cheerful desk attendant said she had several available...for an additional $145 a night. On top of the almost $200 per night we had already paid we not so cheerfully declined. As we stayed mid-week, many of those rooms appeared vacant throughout our stay. Room was a little larger than you standard stateroom on cruise ship. 2 double beds we decent enough to sleep on, but the rest of the time advanced planning was necessary to move 2 adults around the room.
Room had a digital safe, 32' LG flat screen with an average picture and pretty good selection of channels. Our fridge seemed to keep our drinks pretty cool and the A/C kicked butt. Elevators seemed very slow so we walked up the steps. The remodel of the hotel was recent and average. Housekeeping was efficient and parking was plentiful. In summation, not a lot of room for a decent sum of cash. Summer at the beach and you do get what you pay for, just barely.

Room Tip: Avoid the oceanview rooms on the south end of the hotel. They overlook a small condo buliding and pa...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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860 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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English first
Eaton
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 1, 2013

We stayed here June 26-30. The pictures you see are spot on. The hotel is clean and recently remodeled. The location and the view is perfect. We parked in the free parking when we arrived and did not return to our car until it was time to go home. Everything we needed was within walking distance of this hotel. The free breakfast is a major perk not only because of the selection but because of the convenience and friendly staff.
When I reserved the room we paid for a double queen but were upgraded at no charge to a king which was very comfortable. The rooms are not huge but we didn't have any issues moving around or storing our belongings. Who wants to stay inside anyway??
Overall, we were thoroughly impressed with our stay in Virginia Beach and would stay at the Sandcastle again.
One tip: If you are not a night owl, try to plan your stay during the week as people do move around til the wee hours on the weekends. :)

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Savina E, Guest Relations Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review, July 26, 2013
Thank you for your lovely review it is always good to hear that we met the expectation of our guest.
Can’t wait to see you again next time you are in town.

Thank you,
Savina E
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lee, New Jersey
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 28, 2013

The recently renovated property was first and foremost clean. The staff was friendly and extremely helpful. Kudos to Dylan who is on top of everything. Need an answer to a question, need help with your reservation? Ask Dylan. He was wonderful and an added plus to a very pleasant vacation.

Room Tip: Spend the extra money for an Ocean Front rather than an Ocean View, which is a minimal view of the o...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savina E, Guest Relations Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review, July 26, 2013
Thank you for your lovely review it is always good to hear that we met the expectation of our guest.
Can’t wait to see you again next time you are in town.

Thank you,
Savina E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 26, 2013

This was a great place to stay. It's oceanfront and directly on the boardwalk. We really enjoyed the location of the hotel as well as the service. The front desk staff were all pleasant and helpful. The room was really clean, the beds were comfortable, it was quiet at night and the breakfast was good. We absolutely would stay here again since the price was reasonable for peak summer time, especially with the newly updated rooms. We've already recommended the hotel to some friends that normally pay double for a room at another place.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, West Virginia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2013

Great location, excellent staff, would stay again. Staff was very accommodating. We had early mornings for work,and Mr.V went out of his way to open the resurant a little early for us. The only down side was the slowness of the elevators, so just give yourself an extra couple minuets when you leave.

Room Tip: All rooms have a beach view. Bit, the higher the better.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savina E, Guest Relations Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review, July 26, 2013
Thank you for your lovely review it is always good to hear that we met the expectation of our guest.
Can’t wait to see you again next time you are in town.

Thank you,
Savina E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 24, 2013 via mobile

Beautiful oceanfront rooms for a steal !
Other hotels that I looked at were much more expensive with very few perks.
Although the elevators were slow and dated; the rooms were average size and very colorfully decorated. The free breakfast was perfect for our family of picky eaters. The indoor pool was great when a pop up thunderstorm hit.
Another perk was the free beverages in the lobby. I cannot tell you how many times we got coffee or juice.
we will definitely be returning to this hotel.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Franklin, VA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2013

Made reservation on-line. Called in advance to request handicapped room reservation and, if possible, an adjoining room for our European guests. When we arrived LeAnn at the front desk remembered my conversation and the later conversation with my wife regarding our room preferences. LeAnn not only remembered the conversation, but accommodated both requests! We live in the region and had stayed there as well as other oceanfront hotels in the same neighborhood over the past two decades, however it's very obvious that this hotel has completed an extreme upgrade from the renovated lobby to tremendous improvements in the rooms. The handicapped bathroom was spacious and well equipped, carpeting was new, the room had a large flat screen television and there were many electrical outlets. The room was paint was very attractive. The customer service was excellent as the front desk personnel always greeted us with big smiles and asked us how our stay was going. Needless to say, this will definitely be my "first stop" as our family continues to visit the Virginia Beach Oceanfront.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Sandcastle Beachfront Hotel

Address: 1307 Atlantic Avenue, Virginia Beach, VA 23451
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Virginia Beach
#6 Business Hotel in Virginia Beach
#9 On the Beach Hotel in Virginia Beach
#10 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Sandcastle Beachfront Hotel 2.5*
Number of rooms: 144
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Sandcastle Beachfront Hotel located directly on the world famous Virginia Beach boardwalk. Our guest will enjoy world class service, easy access to the beach, and spectacular views of the Atlantic Ocean. The BEST WESTERN PLUS Sandcastle Beachfront Hotel offers several types of accommodations to choose from. We offer you amazing views from 146 rooms with private balconies, two queen beds, or one king bed. All of our rooms offer you microwave and refrigerator, while our suites will provide you with a kitchenette. No matter how you must stay connected we offer free local calls, long distance access, and wireless high speed internet access. In addition, we have an on-site fitness center that overlooks the beach, on site laundry facilities, and complimentary business center. We are happy to provide you with conference rooms and meeting space for up to 150 people is perfect for your personal or professional functions. The Virginia Beach oceanfront is host to some of the best festivals and events you will find on the east coast such as; American Music Festival, Patriotic Festival, East Coast Surfing Championship, Neptune Festival, North American Sand Soccer Championship and the Boardwalk Art Show. Other nearby attractions includes Naval Air Station Oceana, Fort Story, Damn Neck Naval Base, Cape Henry Light House, Virginia Aquarium and Marine Museum, Virginia Beach Fishing Pier, and Ruddee Inlet.After spending the day enjoying Virginia Beach or working come back and enjoy the comfortable and spacious lobby or enjoy a great dinner at Pier 14. We look forward to seeing you soon! ... more   less 
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Also Known As:
Sandcastle Oceanfront Hotel Virginia Beach
Sandcastle Resort Va Beach
Sandcastle Oceanfront Resort Hotel

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