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“Very nice vacation stay!” 4 of 5 stars
Review of Surfside Oceanfront Inn & Suites

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Surfside Oceanfront Inn & Suites
2.0 of 5 Hotel   |   1211 Atlantic Ave, Virginia Beach, VA 23541 (Northeast Virginia Beach)   |  
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Hotel amenities
Special Price
20% off room rate
Ranked #15 of 114 Hotels in Virginia Beach
GreenLeadersSilver level
PA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Very nice vacation stay!”
4 of 5 stars Reviewed August 8, 2014

My boyfriend and I stayed here for a week the last week in July-going into the first week of August! It was beautiful as usual! In June we stayed two doors down at the Best Western and found Surfside to be VERY similar. The lobby at Surfside was not as hip and updated but it was entertaining with a few saltwater fish tanks and many plants with quite a few ponds with fountains. I loved that the front desk called about 30 minutes after we got our keys to check if we needed anything (which we did, extra pillows). The front desk called again to make sure we got the extra pillows, which we didn't, but then received them shortly after the last phone call. The rooms are comfortable with beautiful views from the balcony! Beds are soft and comfy as well. There is a small table with two chairs and a bigger comfy chair with an ottoman also. Once or twice we may have heard the people above us playing music but that was in the middle of the day so not a bother...also you may hear jets once in a while because of the navy base that is close by. We didn't hear them everyday, it depends on which runway they use if you will hear them or not. The elevators were quick and the housekeepers were pleasant. The hotel accommodated our request of highest floor and away from elevator. Also at each elevator is an ice dispenser, snack and soda vending machines! There was a refrigerator, microwave and coffee maker in our room. Also, coffee and juice available in the lobby all day and night!

I did not try the complimentary breakfast or the restaurant

The beach was great, a short walk from the hotel, not overcrowded, very laid back and family oriented! The hotel is located about 3 hotels from the Pier and on the less crowded side of the beach! If you want more action there is a kiddie park within walking distance and you can walk down the boardwalk where the bands play all summer. There is lots to do!

I do not have any complaints other than the hotel parking garage has very tight spaces with many SUVs and oversized trucks parking way out of their lines because of how small the parking spaces are.

Room Tip: Nicer views at higher floor..
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dannielle Q, Front Desk Supervisor at Surfside Oceanfront Inn & Suites, responded to this review, August 10, 2014
Thank you for choosing to stay with us and providing your wonderful review regarding your recent stay. I am glad to read you enjoyed your stay. Thank you for pointing out the comfort of our guest rooms, our free juice and coffee provided in our lobby, free parking, and the helpfulness of our staff. I am happy to know that our team was able to accommodate you to their best ability. Customer satisfaction is our number one priority, thus it is good to know we exceeded your expectations. I hope you will choose to stay with us again for your future vacations if you visit the Virginia Beach Oceanfront Area.

Sincerely,
Dannielle Q-
Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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402 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Swedish first
  • Any
English first
Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2014

We stayed at Surfside last October, came back August 14 and coming back October 2014. We found the staff very friendly, took care of all our needs and they have done some updating. Breakfast can be simple or full course. You go out the front door to shopping or the back to the ocean. Very nice boardwalk down to the beach which made it easily accessible for special needs.

Room Tip: Stay above 3rd floor for ocean view.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dannielle Q, Front Desk Supervisor at Surfside Oceanfront Inn & Suites, responded to this review, August 10, 2014
Thank you for choosing to stay with us and for taking time to write your review. Glad to read you enjoyed your stay. I am happy to know that we were able to take care of everything you needed during your visit to Virginia Beach, from the hot breakfast choices to the room updates from your previous stay . Customer satisfaction is our number one priority, thus it is good to know we exceeded your expectations.

Sincerely,
Dannielle Q-
Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goochland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2014

Love staying at the Surfside! Staff is always friendly & helpful. Great views of the beach & ocean from the balcony. The new breakfast bar was great. Would & do recommend staying here. Looking forward to returning in Sept!

Room Tip: Higher floors have the best views of the beach & ocean
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dannielle Q, Front Desk Supervisor at Surfside Oceanfront Inn & Suites, responded to this review, August 10, 2014
Thank you for the great comments regarding your stay. We are glad to hear you enjoyed the complimentary new hot breakfast choices, and look forward to seeing you when you return!

Sincerely,
Dannielle Q-
Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, Virginia
1 review
3 of 5 stars Reviewed August 6, 2014

My family and I stayed here last august for ECSEA and we were very happy with our room. We had a beautiful view of the ocean and we're close enough to all the events. The continental breakfast was great an the staff was amazing and friendly. We will stay there this year again.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dannielle Q, Front Desk Supervisor at Surfside Oceanfront Inn & Suites, responded to this review, August 6, 2014
Thank you for taking the time to write your review. We are glad that you enjoyed the beautiful view of the ocean from your room. It was our pleasure to provide you with excellent customer service during your stay in the hotel. We will be happy to welcome you once again when you visit us here in Virginia Beach!

Sincerely,
Dannielle Q
Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gradyville, Pennsylvania
Top Contributor
52 reviews 52 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 5, 2014

Our last minute plans had us scraping to find something available, oceanfront king. Virginia Beach is one place where oceanfront accommodations are affordable. So while in Virginia Beach, we would never choose otherwise. A view from a boardwalk balcony is entertainment all by itself with so much to see.

We were hoping for something centrally located, and found this smaller hotel, located at 12th & Atlantic Avenue. We were already familiar with the area, its proximity to restaurants, entertainment, etc. and knew we could get around with minimal (if any) use of our car once we arrived at this location. We also knew that just outside the hotel would be a shuttle stop, as is common on Atlantic Avenue. For $1 each way, or $2 unlimited rides per day, you can trek around as often as you would like.

Upon arriving at the hotel we were, Initially, apprehensive: Room 709 was directly across from the elevators and next door to vending and ice machines. And while Danielle, at the desk, courteously offered to move us to another room, we decided to stay where we were. We never heard a sound! No late night ding of the elevators, no shuffling of feet or clanking of machines...... Nothing! (although the hotel was, indeed, full at the time). We were grateful, though, at the hotel's willingness to further accommodate us in the event we were dissatisfied. Great customer service, to say the least.

We were pleasantly surprised with what we found available at the Surfside Inn. The room was recently renovated, amply sized for a standard king room, and the balcony was delightful, with a table and two chairs (Although 12th street is quite a ways from 31st St. where fireworks were being displayed from a boat in the ocean, we had a perfect view from our balcony!)

Breakfast, which was included in the cost of the room, was perfect for us. Here's what we found:
Assorted fruits, cheese, yogurt, breads, pastries, waffles/pancakes, eggs every day, hash brown potatoes, sausage, bacon, sausage biscuits & gravy, juices, coffee, tea, etc. TIP: Although breakfast is available from 7:00 AM to 10:00 AM, try to arrive there before 9, at which time it gets somewhat crowded. There is an indoor fountain area adjacent to the breakfast room, with a lovely atmosphere for enjoying your breakfast.

In the foyer of the hotel is a 24-hour beverage station with juices, tea, and coffee. I actually preferred the coffee there, since the machine has the option of selecting the strength of the brew, and assorted cream/creamers. Guests, including us, stopped there frequently.

Although there is an individual coffee pot located in the guest room, the coffee with it is, unfortunately, terrible. Use the machine in the lobby. There is a small, but adequate, microwave and fridge inside the room.

We found the hotel staff delightful. Hats off to Danielle and Giovanni for their hard work in seeing to the needs of all the patrons on their watch, us included. It appears most staff there wear more than one hat, since during quieter times in the lobby, you find them also doing other duties. Even the housekeeping and maintenance staff went out of their way to say good morning and to hope our stay was comfortable and pleasant.

There is an indoor pool and sundeck in the event of inclement weather, which is particularly nice if you have children.

Parking was under cover, which is also convenient. We parked on the 3rd level, since there is a door there which enters directly into the 3rd floor of the hotel, and no need to walk outside.

The bathroom was exceptionally nice with granite shower and sink, very clean.

Wifi worked great from this location (better than many locations we've stayed in the past). A code for its use is given with registration and keys.

There is direct access from the hotel to the boardwalk & beach. There is even a small beach shop located within the hotel. The beach is meticulously clean. (Actually, the water was the cleanest I've ever seen while we were there. Not one shell, jellyfish, crab or mosquito, either, although the water was a nice, warm 79 degrees). Umbrella rental was $15, chairs $10, cabana-type tents, $25.

While this may not be a 4 star hotel, the owners. certainly, have done their best to give you your money's worth.

We would not hesitate to stay there again.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dannielle Q, Front Desk Supervisor at Surfside Oceanfront Inn & Suites, responded to this review, August 6, 2014
It was our pleasure to provide you with excellent customer service during your stay in the hotel. We will be happy to welcome you once again when you visit us.

Sincerely,
Dannielle Q
Front Desk Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burke, Virginia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 5, 2014

Danielle at check-in was very friendly and helpful. The room was very clean with a beautiful oceanfront view. The hotel has been completely renovated with comfortable beds, new carpet and furniture. We were in room 709 which is directly across from the elevator and next to the ice and vending machines. I never heard any noise from the elevator but at 1am the vending machine was being rocked against the wall. My husband slept through it but I am a light sleeper. I also heard the ice machine. The next morning I asked at the front desk if we could possibly change our room. Leeann was very helpful and changed us to 713. That night even though we were down the hall I again heard the vending machine being rocked against the wall but not loud enough to change rooms. It's hard to comprehend people rocking a big machine at 1am and making a ton of noise instead of going down to the front desk to complain! The breakfast was delicious. The first day there were scrambled eggs. The second day small cheese omelets as well as biscuits and gravy, both link and patty sausages, griddles to make small and large waffles, and all of the usual breakfast fare. We did not use the pool but it is an indoor pool on the 5th floor. The 2 elevators were fast with very little waiting. I highly recommend this hotel and would stay there again but since the vending machines are only on the 6th and 7th floors I would avoid rooms 609 and 709.

Room Tip: Avoid rooms 609 and 709 due to rude people rocking vending machines. All rooms ending in '09...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dannielle Q, Front Desk Supervisor at Surfside Oceanfront Inn & Suites, responded to this review, August 6, 2014
Thank you for the great review about our staff and the hotel! Our staff exceeds in customer service and we do appreciate you recognizing that! We are happy to hear you enjoyed your stay! Look forward to seeing you next time!

Sincerely,
Dannielle Q
Front Desk Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goochland, Virginia
1 review
5 of 5 stars Reviewed August 4, 2014

My entire family loves this hotel. We have been going to this hotel a few years now. It is great they even know my mom by name & always remember my kids & I. We are going back in Sept, Dec & next July also. Great place to stay!!!!!

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dannielle Q, Front Desk Supervisor at Surfside Oceanfront Inn & Suites, responded to this review, August 5, 2014
Thank you for your marvelous review. We are glad you enjoyed your stay. It was our pleasure to ensure that your vacation was enjoyable. We look forward to seeing you again soon!

Sincerely,
Dannielle Q- Front Desk Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surfside Oceanfront Inn & Suites

Address: 1211 Atlantic Ave, Virginia Beach, VA 23541
Phone Number:
Location: United States > Virginia > Virginia Beach > Northeast Virginia Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Virginia Beach
#11 On the Beach Hotel in Virginia Beach
#13 Romantic Hotel in Virginia Beach
#13 Family Hotel in Virginia Beach
#25 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:2 star — Surfside Oceanfront Inn & Suites 2*
Number of rooms: 99
Reservation Options:
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Also Known As:
Surfside Oceanfront Hotel Virginia Beach
Surfside Oceanfront Inn And Suites
Surfside Hotel Virginia Beach
Surfside Virginia Beach

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