We reserved three rooms for one night on our way to the Outer Banks. I had found a coupon online for a substantial savings, but it said for walk-in only. Before making the reservations, I called Surfside and asked for the correct way to do it so as to be able to take advantage of the coupon rate. I was told to go ahead and make the reservations online, then to present the coupon when checking in and the rate would be applied then. When we did arrive, we were greeted by a smart mouth young guy who informed us that we were absolutely not going to get to use our coupons. What every happened to the customer is always right? Apparently they don't use that motto at the Surfside. This guy was extremely rude and would not listen to a word we said. I was promised the manager would call when she returned to work the next Tuesday; didn't happen. Other staff members besides that desk clerk were quite nice and friendly, though. As for the room, it was very clean, but do not go by the pictures on Surfside's website; couldn't be farther from the truth. The hallways are dingy with stained carpets, bad lighting and no air conditioning. Ice machines are inconveniently located only on the 6th and 7th floors.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time out of your schedule to review our hotel. I apologize that you were not greeted with a warm welcome because our staff is always complimented on their friendly personality. As far as the coupon, it is a promotional discount on a walk-in basis only and I do apologize that you were misinformed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.