I made reservations and had to cancel. There was a young guy who was very rude and threatened to make charges to my credit card because he stated that I did not cancel my reservation and that he was going to charge the first full night to my card. I tried to explain that I did in fact cancel and had two confirmation emails to prove it. He kept speaking over me and then refused to give me the managers name to contact. After being adamant that I wanted to know who the manager was to contact I finally got a name and called her the very next day and she informed me of the computer glitch and resolved the situation nicely. Whomever this young guy is needs to be terminated for making threats with a customers credit card. Very unprofessional!!!