Our family has never been to Virginia beach. We planned our trip a week before our vacation. We looked at several places and read a lot of reviews. We decided to stay at ocean keys and we were very pleased. We spoke with Patricia from the rental agencie and she was very professional and answered all of my questions. I requested a room with a view of the ocean and balcony and that's exactly what we got. When we arrived at the resort, parking was very convenient and several spots are available. Check in is at 3:00 and we arrived an hour earlier which was fine since our room was ready. The front desk staff were very friendly, always saying hello and smiling. Finding luggage carts was easy and they have several of them. Our room was on the 7th floor and was clean and spacious enough for the three of us. We never used the pool, hungout on the beach instead nor did we eat at the pizza place located in the resort. I would go back to this resort.