Currently staying at the hotel. We were given an upgrade that we apparently should have turned down. The bed was too close to the heater so the room was frigid, after calling maintenance we found out we had to move the beds over so the heat could circulate correctly, the knobs on the jacuzzi tub were very loose and the faucet leaked and was also very loose, the ice machines were broken, and the door to the balcony didn't close tightly so there was a draft.

I have stayed in this hotel many times previously and by far this has been the worst condition it's been in.

I just want to say we stay at this hotel once every few months , it's reasonable,clean, nice pool, free breakfast which is always a plus , every room is oceanfront but best of all is the staff .James and the crew in the kitchen and dining room are so friendly and accommodating ( including the bartenders ) You can tell they all love people and are very genuine.Fun place !!

My husband and I decided to start a new tradition this past December 2012--to go and stay at Virginia Beach to bring in the New Years. We checked in on December 28, 2012 and checked out January 1, 2013. I usually don't stay in the busy area of Atlantic Ave, but I figured since it was winter it wouldn't be as busy. Price played a big factor, but so did ocean side accomodations, fridge & microwave. (The microwave was not listed on the website, but our room did have one.) The free breakfast in the morning was awesome. There was pancakes, sausage, eggs, toast, cereal, oatmeal, yogurt, fruit, etc. Plus all the staff (resturant, front desk & housekeeping) was nice from the start to end of our stay. The rooms were nice & clean and so was the inside pool area. The beds were comfortable. There is parking in front of the hotel, with additional parking in a garage across the street. I will definately stay here again.

Everyone went out of their way to make our stay one of the best we have experienced at a hotel - from the check-in clerk to our housekeeper - wonderful! We do a great deal of traveling for pleasure and have stayed at several different major chains - our stay at this Best Western was, by far, the best!