We stayed here for a weekend trip to Norfolk. We arrived relatively late and the front desk agent was able to get us a King room rather than the Queen room that was assigned which was nice. The room was huge and well appointed. Quirky #1: There was a fruit tray already in the room, which I thought was nice, but then we got a call after about 5 minutes asking if it was in there and that they would come retrieve it, so that was a little weird. The room was clean and comfortable. The breakfast room was decent, but a little unorganized. I think they were short staffed making it somewhat chaotic. The buffet is pretty standard, and about $15 per person after tax. The fruit there is unbelievably delicious. To the staff's credit, there were some strawberries in our room on the second night - these apparently intended for us (and not requested to return).
Overall the stay was pleasant. I would stay again. The billing was incorrect and had to call to adjust. Which I don't mind, but it is somewhat annoying because I reminded the front desk agent at checkout to make sure it was correct and she said she would see to it.
Will stay again when we are in the area.
The property is somewhat large, but manageable. If the size is a concern, tell the staff that so yo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your candid feedback on your recent stay with us! We are glad that you enjoyed the fruit on the buffet. We apologize for the inconvenience caused by the billing issue upon your departure. Please note that this is not our standard and we strive to provide each guest with flawless service. We hope to see you in the future and look forward to your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.