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“Much Improved!” 4 of 5 stars
Review of Courtyard by Marriott Virginia Beach Oceanfront / South

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Courtyard by Marriott Virginia Beach Oceanfront / South
3.0 of 5 Hotel   |   2501 Atlantic Avenue, Virginia Beach, VA 23451   |  
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Ranked #3 of 114 hotels in Virginia Beach
GreenLeadersSilver level
Fairfax, Virginia
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
57 helpful votes 57 helpful votes
“Much Improved!”
4 of 5 stars Reviewed March 6, 2013

I stayed at this hotel a year ago, in February 2012, and it was a horrible experience. The reason was because they mistakenly put me on a floor that was undergoing renovations, and I didn't discover until the following morning that there was no hot water on the entire floor! While the situation was rectified (I was given temporary access to a room on another floor so I could shower and get ready for a business meeting), it left me extremely disappointed and wondering how such an oversight could happen. Neverthless, I decided to give the hotel a second chance a year later and I'm glad I did.

The hotel renovations are now complete, and the first thing I noticed was a fresh, new entry foyer and breakfast/restaurant area. The colors are bright and bold and lend a chic touch to the ground floor. I was eager to see the renovated guest rooms. They did a very nice job. While I think some of the aspects were unchanged (wallpaper, some fixtures, same old noisy heat/AC unit), overall the room had a comfortable and sophisticated look with the new furniture and upgrades, and was very conducive to getting work done (the "old" desk chairs, for example, were red pleather that were uncomfortable and in various stages of cracking/peeling. The new ones are comfy and modern). This isn't your normal Courtyard - plus every room has a beautiful oceanfront view which isn't something I'm used to seeing on business trips!

This property really redeemed itself in my eyes. The front desk people as well as the folks at the breakfast bistro were friendly, outgoing, and energetic. They don't pretend you're invisible - not a single employee passed by without making eye contact and saying hello. They are doing something right at this hotel and I will surely stay here again the next time my travels take me to Virginia Beach.

Room Tip: Join the Marriott Rewards program. It's free and you may get upgrades to some of the larger sui...
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  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanner D, Assistant General Manager at Courtyard by Marriott Virginia Beach Oceanfront / South, responded to this review, March 28, 2013
I am pleased to hear that you had a wonderful experience while staying with us. We appreciate the second chance and are pleased that we were able to meet your expectations The Courtyard by Marriott South is newly renovated as of last year and we are pleased that you enjoyed the new decor and great staff members! We look forward to having you stay with us again in the future!

Sincerely,
Tanner
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455 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
Fredericksburg, Virginia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 10, 2013 via mobile

Stayed here for a race with a group of friends. Stayed 2 nights and had 2 suites - so happy all rooms are oceanfront! The staff was super friendly and always helpful. Provided complimentary on the go breakfast for racers.... Huge plus! Comfy beds and towels that weren't thin/scratchy. Clean rooms and public spaces. Recommend this for families, groups, couples, anyone! Enjoy...

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanner D, Assistant General Manager at Courtyard by Marriott Virginia Beach Oceanfront / South, responded to this review, February 26, 2013
Thank you for taking your time to review Courtyard by Marriott South. We are pleased to hear that you and your party enjoyed our oceanfront suites and friendly staff members! We hope to see you back at our hotel for a future stay!

Sincerely,
Tanner
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Philadelphia, Pennsylvania, United States
Top Contributor
52 reviews 52 reviews
40 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 8, 2013

Had nothing bad to say about this place. Lots of free parking, nicely decorated, good rooms. Got a nice wrap around suite with oceanfront balcony. Lots of work being done on the beach, hopefully that's cleared up before the summer!

Stayed January 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha S, Front Desk Agent at Courtyard by Marriott Virginia Beach Oceanfront / South, responded to this review, March 28, 2013
We are happy to hear that you enjoyed your visit with us, but I do apologize for the beach replenishment project that was taking place during your stay. The dredging ended a few weeks ago, and the oceanfront is once again calm and peaceful. Thank you for your review, and we hope to see you again!

-Samantha
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Richmond, Virginia, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 4, 2013

It is always difficult to make last minute arrangements and so this time was no different. I'm a sucker for a good hotel, but this trip was impromptu and not only was I entered to run the Polar Plunge 5K, but I had to find an affordable and conveniently located hotel.

I had go through a list of hotels online and I respect people's reviews so although I wanted to stay at a "fancier" hotel, the reviews for those mentioned were not so good. I finally decided to come here as it was just the right distance away from the events and was just the right price.

The thing I want to mention above the nice decor, the very clean room, the view from our room, and the quietness of our hall is how incredibly nice and helpful the staff is here. Not only was I able to extend my checkout due to wanting to come back in between events at the Polar Plunge, but I had forgotten my earphones and the man at the front desk went out of his way to help me find some. Unfortunately there were none to be found, but his efforts were commendable. When the bistro got our breakfast order wrong they gave us more than extra food to apologize and it was nice sitting after a 5K and watching the ocean as we ate. Even when we arrived the vibe of the hotel was nice and we were greeted with casual, genuine smiles.

I loved the modern feel of the hotel as well, you can tell they are trying to work on their image and it showed as it looked very relaxed there. I don't know what it is like in season but I can say that what I experienced was incredible customer service and accommodations were met. I'm a sucker for such things and this place delivered.

Room Tip: the staff makes this place
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanner D, Assistant General Manager at Courtyard by Marriott Virginia Beach Oceanfront / South, responded to this review, February 26, 2013
Thank you for taking your time to write such great comments about Courtyard by Marriott South. We are happy to hear how the wonderful staff took care of you and it was a pleasure having you stay with us. We hope to see again for next year's Polar Plunge event and hopefully even sooner!
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Washington DC, District of Columbia
Top Contributor
191 reviews 191 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 22, 2013

Being fairly unafraid of the cold weather, my girlfriend and I decided on a trip to Virginia Beach for Christmas weekend this last month. It's nice. No hoards of tourists to contend with and a fairly quiet (not deserted though), peaceful scene.
The Courtyard South is in a very central location. There are tons of cafes and restaurants in the area. There are your typical touristy shops too, where you can buy cheap sunglasses and ridiculous Virginia Beach t-shirts.
Conveniently enough, they have their own parking lot. We're from DC, so we're not used to a place where you can just drive up and NOT have a valet employee waiting to take your car and charge you sixty dollars a day for parking. That alone was refreshing.
We arrived rather late and check-in was a very easy process. The woman working the front desk for night audit was not what you would call "peppy" or "informative" really. In fact, when asking her about anything to do, she was pretty much resistant to tell us anything other than we had to drive about fifteen minutes or go to Norfolk. We weren't looking for anything amazing; just some basic bum-around activities. If it weren't for that, I'd give the place five stars. The rest of the front desk staff were extremely friendly, personable and (maybe because it was slow) one gentleman (dreadlocks) even remembered me by name. Boom. Awesome.
The pool and hot tub area are very nice. Not too large, but not tiny either.
The guest room we had on the seventh floor was wonderful. It had a decently sized balcony and of course, a fantastic view of the whole beach. It was really wonderful to get up early and check out the sunrise over the ocean's horizon. Amazing. The room was decently decorated and the beds were pretty comfortable. The closet we had was huge as well, so if you're staying for awhile, you'll have plenty of space for your belongings.
The housekeeping staff were also efficient and non-disruptive. I would return to this place in a heartbeat. Thank you for a wonderful Christmas weekend, guys.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanner D, Assistant General Manager at Courtyard by Marriott Virginia Beach Oceanfront / South, responded to this review, February 26, 2013
Thank you for sharing your feedback. We are happy that you made the trip in the colder weather and enjoyed the beautiful oceanfront views especially the sunrises! Courtyard South is located in the center of the Virginia Beach Boardwalk with many shops, restaurants, and activities all within walking distance. I apologize for your check in experience. We have used your feedback in a positive manner and have put steps in place to ensure that all our staff is aware of all that Virginia Beach has to offer! I am happy that all of your other experiences with the staff were exceptional and created a memorable experience for you and your girlfriend Christmas weekend.

We hope to see both of you for future stays!

Sincerely,

Tanner
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Raleigh, North Carolina
Top Contributor
74 reviews 74 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed January 22, 2013

We recently stayed at this Courtyard for a quick weekend getaway. The location is great, right on the beach/boardwalk and close to lots of restaurants and shops. The hotel has been recently updated, much like many Courtyards, and is well done. The staff were all friendly and helpful. The only drawback is the bed is a bit too soft, not the "Marriott" beds which seem to be the new norm. Would consider staying here again if we were to travel to the area.

Room Tip: This hotel is laid out so all rooms have an ocean view which is wonderful! We always request a high...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maryland
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 10, 2013

I know its a little late but better late than never! I stayed with friends last year for the Shamrock half marathon! Virginia beach was packed! but this hotel still managed to make us feel welcomed and give us the Marriott treatment you would expect! I can honestly say that i was pleased with the rooms and public areas throughout the three night stay and would absolutely stay there again!

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanner D, Assistant General Manager at Courtyard by Marriott Virginia Beach Oceanfront / South, responded to this review, February 26, 2013
Thank you for your wonderful review. We are very proud of our great staff members and pleased to hear that you had a wonderful experience! The Courtyard by Marriott is newly renovated as of last year with all oceanfront rooms and a refreshed lobby space.

We can't wait to have you return for a future stay!

Thank you,

Tanner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Virginia Beach Oceanfront / South

Address: 2501 Atlantic Avenue, Virginia Beach, VA 23451
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Virginia Beach
#1 Green Hotel in Virginia Beach
#2 On the Beach Hotel in Virginia Beach
#3 Romantic Hotel in Virginia Beach
#3 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Virginia Beach Oceanfront / South 3*
Official Description (provided by the hotel):
If you’re looking for hotels in Virginia Beach, VA, you'll love the spectacular views and location of our Courtyard Virginia Beach Oceanfront South. Our hotel is located along the Virginia Beach boardwalk in the heart of this beachfront resort, minutes from Oceana Naval Air Station and Dam Neck. All of our spacious rooms and suites feature private, furnished balconies with ocean views, comfortable bedding, and complimentary high-speed Internet access. Our Virginia Beach oceanfront hotel also offers one-bedroom suites and Jacuzzi rooms. Drop by our oceanfront cafe for a wonderful breakfast, lunch, or dinner. Enjoy great local events like the Rock n Roll Half Marathon, Boardwalk Art Show, and Neptune Festival. Visit the nearby Virginia Beach Convention Center. Unwind in our indoor pool, whirlpool, or fitness room. If you're planning an event or business retreat, let us know - our largest space hosts up to 60. Few hotels in Virginia Beach, VA can match our great location, so make a reservation today! ... more   less 
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Also Known As:
Courtyard By Marriott Virginia Beach Oceanfront / South Hotel Virginia Beach
Courtyard Virginia Beach Oceanfront
Virginia Beach Courtyard
Virginia Beach Marriott

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