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“The staff make it worth visiting.” 4 of 5 stars
Review of Courtyard by Marriott Virginia Beach Oceanfront / South

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Courtyard by Marriott Virginia Beach Oceanfront / South
3.0 of 5 Hotel   |   2501 Atlantic Avenue, Virginia Beach, VA 23451   |  
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Ranked #3 of 114 hotels in Virginia Beach
GreenLeadersSilver level
Richmond, VA
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
“The staff make it worth visiting.”
4 of 5 stars Reviewed October 4, 2012

I would have given just an ok rating if it wasn't for the staff. This hotel has everything you could need and the staff is friendly, efficient and make the stay worth it. The beds on the other hand are horrible. They are extremely hard and they only put sheets, no comforters on the beds. I stayed at the Courtyard on 35th street earlier in the month, with the same issue, and after my Tripadvisor review management responded that I should have asked for a mattress pad. We stayed Friday and Saturday night and I realized after Friday night that this Courtyard has the exact same issue as Courtyard on 35th street, so I called housekeeping for a mattress pad. They were at my room within two mintues with the pad, which is one of the reasons I like this hotel. They really go above and beyond. The mattress pad was only about 1cm thick which didn't make much of a difference but it did slightly help. We ate the breakfast buffet on Sunday morning and it has everything you could want. Saturday morning we ate across the street at the Maple Tree Pancake house (I think) and it was good. Very quick service and good food.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Front Office Manager at Courtyard by Marriott Virginia Beach Oceanfront / South, responded to this review, October 24, 2012
Thank you for writing a review! We appreciate your feedback and we are working on making the mattresses more comfortable. It is pleasure to hear about the staff and how responsive they were. We take pride in making our guest feel comfortable. Thank you again for your review and we hope to see you in the future.
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455 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
New York, NY
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 1, 2012

I stayed here this past weekend for a wedding. Since my friend was a priority Marriott Rewards member, we had a very nice large suite. Although the room was sizable, there were some issues with the room. The furniture in the bedroom was scratched and chipping a lot---not sure how that happens but it looked old. The towels also didn't seem as fresh as I would have liked.

During my first day there, I received a knock on the door while I was napped at approximately 3pm. I screamed, "please come back later" and 2 minutes later, another knock on the door. I finally answered as I was already waking up by the second knock and it was hotel employees knocking on the door to replace the outdoor furniture. Seriously??? Either they didn't hear me scream "please come back" or they decided to try again---either way, this was a totally unnecessary thing to do. Why couldn't they have waited until the room was vacated 2 nights later to replace furniture? Needless to say, I couldn't fall back to sleep.

I will say that the location of the hotel is great. Very close to everything.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Front Office Manager at Courtyard by Marriott Virginia Beach Oceanfront / South, responded to this review, October 4, 2012
Thank you for writing a review about our property. We value our guest comments and ways to improve on delivering superior service. We appreciate you bringing these concerns to our attention and I will make sure to address them with the management staff.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2012 via mobile

The hotel staff were outstanding and bent over backwards to ensure my stay was pleasant. Specifically Shacara who stitched up my luggage when it had ripped from the flight!!! I had asked for help threading a needle and not only did she thread the needle but then offered to sew it up herself... Free of charge!!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Front Office Manager at Courtyard by Marriott Virginia Beach Oceanfront / South, responded to this review, October 4, 2012
Thank you for writing a review! I am so glad to hear you enjoyed your stay. I will definitely share your review with Shacara and our staff! Shacara is truly an asset to our team and takes pride in servicing guest with care. We hope to see you again in the future!
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Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 17, 2012

We went to the beach for a long weekend and found it relaxing. The location is great, and there is the bus The Wave, which you pay $1 per trip, or $2 for the day! It was a great way to get around without having to worry about parking.
The AC in our room was VERY noisy, but the view was fabulous. The beach is right there, along with an indoor, outdoor pools - great options! We could hear our neighbors playing their music pretty loudly, but all-in-all it was a great relaxing time.
We will plan to go there again probably same time next year!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Front Office Manager at Courtyard by Marriott Virginia Beach Oceanfront / South, responded to this review, September 19, 2012
Thank you for your review! I am glad you were able to relax and enjoy the Virginia Beach Oceanfront. We will be looking forward to seeing you next year.
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Cherry Hill, New Jersey
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 17, 2012

My family and I stayed 5 nights at the Courtyard South and had a wonderful stay. It's an older property that has been recently renovated/updated and overall appears very well maintained. The location was ideal - oceanfront and centrally located to many attractions - and the lobby and room were very clean and modern.

We stayed in a corner King suite and found it spacious, bright and comfortable - perfectly adequate for our needs. Like others have mentioned, it is a Courtyard property - so don't expect luxury, but do expect a clean comfortable and reasonably updated room and friendly accommodating staff members.

We only noted a few issues with our stay that knocked a star off of my rating. First is the parking situation. We thought parking wouldn't be an issue, as it was after labor day, but due to some events/groups staying in the hotel - parking in front of the hotel was very sparse (we were only able to park there twice during our stay). Valet parking was not available, as it was the off-season, which was fine. We ended up having to self-park at the garage across the street, about a half-block away which wasn't much of a hassle at all.

However, we did encounter a homeless gentleman who appears to sleep in the garage multiple times on our stay. He often appeared under the influence and seemed to lurk around the vehicles and appear out of nowhere while we walked out of the garage at night, stumbling after us. The lack of security/cameras within the garage made us a bit leary to leave our car there overnight. When we this to the attention of the front desk, they were quick to send someone out to chase him out, but they did not seem surprised - which makes me believe this may be an ongoing problem.

Another issue was with housekeeping. Although the housekeeping staff did and excellent job at keeping our room clean and comfortable, it takes them all day to turn the rooms over. In a normal property, this would be okay - but as an oceanfront property, it became an issue. There were multiple times we came back from a day at the beach and had to re-use dirty towels off the floor so we could shower and head out to dinner since the housekeeping staff hadn't gotten to our room yet. Also, there were a few days that the housekeeping staff provided only two bath towels for three guests, which lead to having to share towels. Although this is minor, the nightly rate should allow for a few additional towels to be left in each room. There was also some inconsistencies in the toiletries replenished each day - one day we got two conditioners (no shampoo) and another we got two face soaps instead of a bath soap.

All-in-all, our stay at the Courtyard Oceanfront South was a pleasant/relaxing one. And although there were a few issues during our stay, the positives greatly outweighed the negatives and we would certainly consider staying there again the next time my family visits Virginia Beach.

Room Tip: Corner suites are spacious and flooded with ample natural light.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Front Office Manager at Courtyard by Marriott Virginia Beach Oceanfront / South, responded to this review, September 19, 2012
Thank you for taking the time to write a review about our property. We value our guest comments and feedback on how to provide exceptional service. To hear you had a pleasant and relaxing stay is what we like to hear! I will address the issues you mentioned with the management team. Thank you again and we hope to see you the next time you're in the Virginia Beach area.
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Jamesburg, New Jersey
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 17, 2012

Other than a sink that was slow to drain, the stay was very comfortable. Where else can you crack open the sliding door to the balcony and listen to the ocean waves lull you to sleep? Breakfast on the patio steps from the ocean made it even nicer.

Room Tip: Other than a sink that was slow to drain, it was hard to find fault for this hotel. Where else can...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Front Office Manager at Courtyard by Marriott Virginia Beach Oceanfront / South, responded to this review, September 19, 2012
Thank you for writing a review! We are happy to hear you enjoyed your stay and our beautiful location. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york city
Top Contributor
62 reviews 62 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 8, 2012

we were only staying overnight in virginia beach and this hotel turned out to be ideally located. We were right on the beach and boardwalk and in the heart of the area's restaurants that made a stroll in the evening very pleasant. Luckily we didn't need to get our car since parking was limited and we had to valet it. The lobby is sparse and small, but does the trick. The room was basic, but modern, comfortable and clean. The view and outdoor terrace facing the ocean was terrific. Free coffee in the morning was available.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Front Office Manager at Courtyard by Marriott Virginia Beach Oceanfront / South, responded to this review, September 17, 2012
Thank you so much for writing a review! We appreciate our customer’s feedback. I am glad you enjoyed your stay and our central location on the oceanfront. Thank you and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Virginia Beach Oceanfront / South

Address: 2501 Atlantic Avenue, Virginia Beach, VA 23451
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Virginia Beach
#1 Green Hotel in Virginia Beach
#2 On the Beach Hotel in Virginia Beach
#3 Romantic Hotel in Virginia Beach
#3 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Virginia Beach Oceanfront / South 3*
Official Description (provided by the hotel):
If you’re looking for hotels in Virginia Beach, VA, you'll love the spectacular views and location of our Courtyard Virginia Beach Oceanfront South. Our hotel is located along the Virginia Beach boardwalk in the heart of this beachfront resort, minutes from Oceana Naval Air Station and Dam Neck. All of our spacious rooms and suites feature private, furnished balconies with ocean views, comfortable bedding, and complimentary high-speed Internet access. Our Virginia Beach oceanfront hotel also offers one-bedroom suites and Jacuzzi rooms. Drop by our oceanfront cafe for a wonderful breakfast, lunch, or dinner. Enjoy great local events like the Rock n Roll Half Marathon, Boardwalk Art Show, and Neptune Festival. Visit the nearby Virginia Beach Convention Center. Unwind in our indoor pool, whirlpool, or fitness room. If you're planning an event or business retreat, let us know - our largest space hosts up to 60. Few hotels in Virginia Beach, VA can match our great location, so make a reservation today! ... more   less 
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Also Known As:
Courtyard By Marriott Virginia Beach Oceanfront / South Hotel Virginia Beach
Courtyard Virginia Beach Oceanfront
Virginia Beach Courtyard
Virginia Beach Marriott

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