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“Disappointed for 2013” 3 of 5 stars
Review of Holiday Inn & Suites North Beach

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Holiday Inn & Suites North Beach
3.0 of 5 Resort   |   3900 Atlantic Ave, Virginia Beach, VA 23451   |  
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Ranked #11 of 115 hotels in Virginia Beach
GreenLeadersSilver level
Munhall, Pennsylvania, USA
1 review
2 helpful votes 2 helpful votes
“Disappointed for 2013”
3 of 5 stars Reviewed September 20, 2013

I've already written a review that went directly to Holiday Inn but it doesn't seem to be on any website.

We were really disappointed with our 2013 trip. We arrived on September 4 and departed on September 13. Last year's visit was excellent so we decided to return this year. This year, our room was on the second floor (I'll never accept a room on a floor that low again) in the south tower. I asked for a room on a higher floor but the facility was booked so there was nothing available. I honestly don't know if the mattresses were queen or not, as I had requested.

The differences between the south tower and north tower were like night and day. The hallways were at least 20 degrees warmer. The hallways near the elevator were generally dirty and crowded as it seems to be near an entrance to one of the banquet rooms. The elevators were old and creaky. Our room was next to the housekeeping supply room and there was a constant gathering of chattering housekeeping staff. The hallway near the soda and ice machine had a perpetual smell of electrical burning.

Our view from the second floor balcony was of palm trees. And more palm trees - thus the vow to never stay so close to the first floor. The room's air conditioner was behind some sort of partition, but that didn't make it any quieter. The mattresses were rocks -- I may as well have slept on the floor. The walls near the bottom of the shower stall had mold / mildew. The bathroom set-up was ridiculous. You had to shut the door to your left, and reach behind you for toilet tissue. Not much water pressure in the shower, either. If the pressure was decent, the water was scalding.

The rest of the facility is very nice. The three pools are wonderful. The restaurants on-site are convenient, if a little expensive. It just seems that the south tower seems to be the forgotton stepsister.

Although this isn't the most expensive facility at Virginia Beach, we paid enough that it should have been a better experience.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, September 26, 2013
I am sorry you stay was not as good as the previous year. We will make sure as a hotel that we work to correct all concerns that you address.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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648 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Somerset, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2013

We stayed here for 4 nights. They have a lot of great stuff for kids. My daughter loved the pools and lazy rivers. The hot tub was also nice for the adults. All the staff were wonderful and very friendly. The only downfall is our room didn't have a tub, only a shower. My children also enjoyed the kids kamp and seeing the 2 turtles. We ate breakfast at the buffet one morning and that was also very good and kids were free.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, September 26, 2013
Thank you for writing such a nice review about the hotel. I look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sasebo-shi, Nagasaki, Japan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 17, 2013

We stayed here just for one night with my three kids & husband.I am scared to book it coz of the reviews but we give it a try.First we arrived no problem it wassnt a big hotel, Lobby is small, we were in the third floor the hallway is dirty! The elevator is so small & slow.We got the Oceanfront suite it was ok wasn't that clean wasn't that dirty I expect more nicer and cleanliness for $210 per night, room is alright nothing fancy, the bathroom looks so cheap, no bathtub specially I have two small children and a nine months old.The pool was ok it's cold outside no wonder y no one swimming on it! The indoor pool OMG!!!i hope the manager here atleast do something the chlorine is so strong!!!!! I didn't even swim yet it burned my eyes and the smell of it like u can't breathe if u will be there for so long atleast do something there if u can't heat the outside pool do something on the chlorine inside the pool I have an infant with me and two and three years old kids!!!we stayed there only 10 minutes coz we can't take it!!The Kids Camp there no one even there when we try to drop the swimming stuff and when we get back no one still so we just let our kids play there since no one on the desk!! won't stay here again, to see is go believed don't believe on the photos.!i never write negative reviews but I think I need too..staff was ok!! But the hotel atleast the hallway vacuum it and clean it coz cleanliness is most important to the guest!!wont coming back here anymore don't think it's worth $210 a night.location was ok,Breakfast the scrambled egg is dry.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, September 20, 2013
Thank you for your comments, your review will be looked into.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 17, 2013

Nice clean and modern hotel with great views of the beach and the pools. The staff was very friendly and helpful throughout the hotel. Room was very nice and clean as well. We were able to extend our stay by 1 night and stay in our same room without any issues. The only negative thing that I can say is that the indoor pool has way too much chlorine. I was in the indoor pool area 2 times because my son wanted to go into the Jacuzzi but after only 5 minutes each time my eyes were burning and my son told me that my eyes were red so I had to leave that area. Other than that I would definitely stay here again.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, September 26, 2013
Thank you for writing a review, we are happy to see that your stay was great and hope to see you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moneta, Virginia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 17, 2013

I booked this hotel for a brief weekend getaway for my family, which included 5 adults and 8 children. We wanted a kid friendly hotel with a lazy river, kiddie pool and indoor pool in case of bad weather. I booked 2 suites, which were very nice and clean. The oceanfront/bedroom section of the suite had 2 queen beds that slept like a dream while the living area section of the suite had a queen sleep sofa, a second TV, 2 chairs, microwave, coffee pot, and a small refrigerator. The sleep sofa wasn't the best for sleeping comfort, but we made do for 2 nights. The lazy river and kiddie pool were a little deeper than I thought they would be, but the kids enjoyed them. The breakfast buffet was delicious and the fact that I only had to pay $5.00 per room and the kids 12 and under ate free made it a great deal. All but one of the hotel staff members were very kind and helpful. The grounds were beautifully kept and the view is spectacular. All in all, my family was pleased with the hotel. I do think that it would be helpful if they had bathtub/shower combinations for smaller children and babies as showering isn't something all kids like. The water pressure was so forceful that it actually stung when showering. I would stay here again, especially if traveling with children. I do think that the price was still a bit high because it was after labor day, but as a frequent Virginia/North Carolina east coast traveler, I realize that places like Virginia Beach and The Outer Banks make their money between May & October.

Room Tip: When traveling in volumes, suites are the only way to go.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, September 20, 2013
Thank you for writing a review about our hotel. Hopefully next time you are in Virginia Beach, you can stay a bit longer with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2013

I love this hotel! The staff are friendly and helpful. It's a wonderful hotel for traveling with families. The rooms were clean and bright with great views. The pools were wonderful! Love the Splash Kamp and movie room. Kids eat free, which is a great perk. There is also a trolley stop right in front of the hotel so it is easy to park your car and get around the strip.

Green Features: Love that this hotel uses local companies for a lot of their needs.
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, September 20, 2013
Thank you for writing such a kind review and hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 16, 2013 via mobile

This was our first stay at this hotel. We usually visit Virginia Beach once a year and decided to try someplace new. The kids club and the movie theater and lazy river were the main reasons why we chose to stay at this hotel. Our boys 3 and 5, had a blast!!

We stated at an oceanfront balcony suite that had two queen beds. I found the room to be very clean. The hotel is older but they cleaned our room very well. The room was updated with granite and had a kitchenette with coffee maker, fridge and microwave. We loved to open the sliding door and sit on the balcony. Unfortunately, a lot of people who were staying in this hotel smoke. We sat out on the balcony to get fresh air the first night after driving three hours and two men on the balcony below us were smoking. It was all we could smell. The next night the people to the right of us were smoking a pipe on the balcony. So, nonsmoking rooms but lots of smokers on the balcony. We had the fresh air finally during the day where we could sit and watch the ocean, people jogging and biking by. I would also advise the people who clean to really do a sweep of the breezeway that connects the two hotels, there were some cobwebs here and there in the corners of the windows, which is understandable with all the traffic.

Every staff person was super friendly. They all went out of their way to say hello and engage in conversation. You can tell this place had excellent management by the way the staff are trained to interact with the guests.

The car traffic at the main gate was very congested. I would recommend more people helping assist guests in and out of their cars to move things along. We had to sit and wait awhile to get a space for our car to check in.

We didn't have time to watch a movie but the weekend list was full of movies, an excellent idea that we haven't seen at any other hotels.

Our boys also loved the kids club. They have two tortoises as their mascot. Again, a very nice idea we haven't seen elsewhere. There were plenty of toys and games for the kids. I just wish we knew that the kids need to be 4 yrs old in order to leave them there without a parent. Next year ours will be old enough. Again, I haven't seen any hotels with a kids care that you can leave your kids at while you can... Go catch a movie or have some time to yourself at the beach!

They have two pools (one of which has water slides) and two lazy rivers. They are great for kids. One of the lazy rivers is inside and there is also a hot tub. We found the inside lazy river to be a bit on the cold side. Our boys had a blast!!! We spent two mornings going around and around on both the lazy rivers and my 3 yr old was brave enough to do the water slides!

The breakfast food was ok. It was just slightly above the hotels with the free buffets. We selected breakfast when we booked our rooms and kids eat free so we really didn't pay full price. Also, the food at the Square Whale restaurant was convenient and kids eat free there too. I recommend the strawberry
spinach salad.

This hotel is right on the beach.
Just bring your beach stuff and enjoy!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, September 20, 2013
Thank you for staying at the hotel, we appreciate your buisness and your kind review. Hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn & Suites North Beach

Address: 3900 Atlantic Ave, Virginia Beach, VA 23451
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Virginia Beach
#3 Family Hotel in Virginia Beach
#4 Green Hotel in Virginia Beach
#7 On the Beach Hotel in Virginia Beach
#13 Romantic Hotel in Virginia Beach
#15 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites North Beach 3*
Official Description (provided by the hotel):
Splash into 250,000 gallons of fun, enjoy a movie in our movie theater and relax on your private balcony. Holiday Inn & Suites North Beach guestrooms feature mini-refrigerator and microwave, flatscreen TV, iPod stations and free Internet. Splish Splash Lagoon features an outdoor lazy river & two 12-foot waterslides. Float down indoor Lay-Z-Rivah or lounge in the sun by the outdoor pool. For entertainment, enjoy activities for toddlers to tweens in seasonal kids Splash Kamp. ... more   less 
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Also Known As:
Holiday Inn & Suites North Beach Hotel Virginia Beach
Holiday Inn And Suites North Beach
Holiday Inn Virginia Beach
Virginia Beach Holiday Inn

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