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“5 Star Holiday Inn” 5 of 5 stars
Review of Holiday Inn & Suites North Beach

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Holiday Inn & Suites North Beach
3.0 of 5 Resort   |   3900 Atlantic Ave, Virginia Beach, VA 23451   |  
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Ranked #9 of 114 hotels in Virginia Beach
GreenLeadersSilver level
Atlanta, GA
1 review
3 helpful votes 3 helpful votes
“5 Star Holiday Inn”
5 of 5 stars Reviewed January 22, 2013

Me and my wife just arrived to the Virginia Beach area with out reservation and I can't complaint at all about this hotel, I never see in my life a Holiday Inn that have Kids club and a movie teather this is totally awesome. The front desk team are super nice people from the Manager to the agents.

Definitely will be back - we don't have any thing just to say thank you!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, January 24, 2013
Dear Albert H,
Thank you for taking the time to give us such a glowing review. Our staff prides themselves on excellet customer service and we will be sharing your comment at our next all associate luncheon. We hope you will visit us again this spring or summer so you can take full advantage of what our hotel has to offer. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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687 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
  • English first
  • Italian first
  • Any
English first
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 20, 2013 via mobile

Well, for a Holiday Inn, I was extremely disappointed. When I made the reservation I was told I would have a two room suite. Upon checking in we learned that was not the case. When checking out I discovered they had up charged our room for a suite price and had to refund us money back. The ocean views are angled balconies with small glances at the ocean. There may be rooms that face directly at the ocean. However, that is what I asked for,and even on off season, I was given an angled balcony that looked out on a small portion of the beach. All the pools were closed. Granted it is January, but we were looking forward to the indoor pool. We were never told when making the reservation that the indoor pool was under construction. Nothing was mentioned when we checked in either. It was frustrating to discover these things on our own. The breakfast is not complimentary like most hotels and is ridiculously priced. The 7-11 across the street had better coffee than what was offered. And there is nothing like being surveyed in the lobby first thing in the morning when all you want is a cup of joe. For smokers: there is no smoking on your balcony you must go out the front entrance to smoke. Over all good for a last minute reservation if there are no other options. I recommend checking out other hotels before settling here.

  • Stayed January 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites North Beach, responded to this review, February 14, 2013
Dear LSInvestigations,

Thank you for taking the time to write a review about your recent stay with us. I am sorry to hear about your experience at our property. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
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Mechanicsville Virginia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 10, 2013

We live just 2 hours from Virginia Beach, and find ourselves going to Virginia Beach with the grand children 3 or 4 times a year. We always try to stay at the Holiday Inn & Suites, North Beach. The hotel makes you feel like you really went on an exotic vacation. All of the rooms overlook the pool and ocean. The pool even has palm trees, which gives you the feel you are in the Caribbean. They even have an indoor pool for those rainy days. This is where you want to stay when you are in Virginia Beach

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 4, 2013

I visited this hotel the weekend before Thanksgiving. I actually held an event there and it was a very rewarding event not to mention the hotel was very courteous and on top of everything. Hotel itself was/is excellent (very, very clean and comfortable)..we will be staying again Feb. I recommend this hotel to anyone looking to stay at the Va Beach oceanfront area.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 3, 2013

Stayed for Christmas afternoon and following 2 days. We stay here in the summer and couldn't go skiing this winter I brought them here for indoor lazy river and kids movie theatre and computer room and freezing walks on the beach!! All 4 of my kids loved it! This is their favorite hotel. Susan at the front desl was so accomodating.. Our brunch was yummy even tho they didnt have huge buffet they still had everything and more!! The friendly staff let us in to see the turtles and put on movies for us at random times!! You will never find a friendlier more accomodating hotel! Poor Andre had to get us extra blankets at midnight and was still smiling and Chris in housekeeping was more than happy to take our 2 bags of trash and pizza boxes as we passed him in the hallway!! This is our 7th stay we have already booked for a week in July and can't wait to go back and see Rachel and her awesome hotel and staff!!!! :)

Room Tip: Honestly all the rooms have been redone so they are all good!
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Top Contributor
57 reviews 57 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 2, 2013

My wife and I stayed here with our 3 daughters en route from S.Florida to NYC. We were in Virginia Beach on the 27th Dec '12.

The hotel is quite big, being off season it did feel a bit empty (this is to be understood).

Staff were helpful and friendly.

Suite was a really nice size and very good value for money.

There is a large 7-11 over the road. Nice morning walk along the boardwalk.

No complaints.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites North Beach, responded to this review, August 1, 2013
Dear Terry G,

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. We always encourage our guests to let us know right away if there are any issues or needs that they experience during their stay with us. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 1, 2013

Stayed for New Year's Eve with 4 other families and had a blast!! Decor is super sweet, staff was soooooo friendly and accomodating, letting us arrive early and stay past check out time. Lazy river was a blast for our 3 little ones. Brought some light apps and beverages poolside with no hassle. Brunch was so great with friendly staff and super affordable pricing. Can't say enough about our memorable visit. We will certainly return!! Thanks Va Beach Holiday Inn!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites North Beach

Address: 3900 Atlantic Ave, Virginia Beach, VA 23451
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Virginia Beach
#2 Top resorts Hotel in Virginia Beach
#4 Family Hotel in Virginia Beach
#5 On the Beach Hotel in Virginia Beach
#10 Romantic Hotel in Virginia Beach
#15 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites North Beach 3*
Official Description (provided by the hotel):
Splash into 250,000 gallons of fun, enjoy a movie in our movie theater and relax on your private balcony. Holiday Inn & Suites North Beach guestrooms feature mini-refrigerator and microwave, flatscreen TV, iPod stations and free Internet. Splish Splash Lagoon features an outdoor lazy river & two 12-foot waterslides. Float down indoor Lay-Z-Rivah or lounge in the sun by the outdoor pool. For entertainment, enjoy activities for toddlers to tweens in seasonal kids Splash Kamp. ... more   less 
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Also Known As:
Holiday Inn And Suites North Beach
Holiday Inn & Suites North Beach Hotel Virginia Beach
Holiday Inn Virginia Beach
Virginia Beach Holiday Inn

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