The hotel website shows a beautiful indoor and outdoor pool (heated), but when we arrived we discovered that the indoor pool was closed, the outdoor pool was not heated and my wife had to clean all the leaves out of the pool. My family of four is not into doing the polar ice plunge. The hotel manager, William, was apologetic but unhelpful. This was a vacation pre-planned and pre-booked. Instead of us enjoying the area like normal, we had to spend our entire evening trying to search around for a hotel with a heated indoor/outdoor pool for our kids to enjoy. We decided to leave after staying two nights and the hotel did not even offer any compensation for the lack of amenities as advertised. Talk about a bait and switch!
The front desk customer no service clerks were unfriendly. No one greeted us as we came in and out, in fact, one particular clerk (short portly woman) gave me a dirty look upon our check out.
Never again will we patronize this establishment.