Good Things: Housekeeping staff and bartenders are great! Facility is adequate, but very busy for a relaxing trip. The outdoor pool was pleasant. The taxi guys are fantastic.
Negative Things: (1) I booked 2 rooms; one for my husband and I, and one for my friends family through the toll-free number. I gave the reservation person my credit card # and my friends #. However, when we checked in, I was charged the entire amount a total of 8 nights x 2 rooms. Good thing I have a large credit amount! The manager was able to credit my account, but they proceeded to charge my friends debit account twice! Of course, there were overdraft fees for her which the manager did fix. (2)The restaurant's quality needs to be addressed. The breakfast buffet food is not hot. When ordering off the menu, the service is slow. The potatoes tasted reheated and old. (3)When we did order at the Blu Bar, the food was fine, but the bartenders should not have to leave their station to go pick up the food. (4) Even though you may hold your rooms door, it slams shut disturbing others. (5) Need additional handicap parking. (6) Even though I smoke, the hotel does not accomodate. I feel that the non-smokers should not have to walk through any smoke to access the lobby. There is only 1 bench outside and it needs to be moved and more added.
Finally - they have a wonderful outdoor pool that needs new umbrellas. Out of the 5, 3 were broke and cheap. The pool/lawn guys need to clean the area better; and not when guests are trying to enjoy a peaceful morning.
In conclusion, note that this is a very busy and large hotel with a conference center.