I had stayed in the motel once before and really did not have too much of an issue. That was not the case this past weekend. There was unusual circumstances that I arrived before my friend. I asked to go into the room first and even called him so he could let them know it was okay. The woman at the front office refused. She even talked on the phone to him and he said it would be fine.. they had his money as it was paid for online with a a credit card. While i understand rules there are exceptions to them and it was just the courteous thing to do under the circumstances. Then I told her about my pet and she informed me no more walking the dog in the courtyard area only the perimeter of the building. The parking lot was full of glass and the perimeter was full of dog poo. They had NO signs posted about this.. When we got ready to check out.. the cleaning crew had come by at 10 am. I told him we were checking out that day and we didnt need service. For 40 minutes they stood right outside the room just waiting for us to checkout. The room itself was okay, I have no complaints about that,but i will not stay there again just because there was NO CUSTOMER SERVICE for us at all. We will go back to the area often.. but will no longer stay at this place.
- Official Description (provided by the hotel):
- The Americas Best Value Inn near Norfolk Airport is pleased to be your host during your stay in the Virginia Beach/Norfolk area. We take pride in our commitment to making our hotel your home away from home. Whether on business or pleasure, our location puts you in the center of all that Hampton Roads has to offer. Businesses, parks, beaches, shopping, historical sights, and more. Come stay here at Americas Best Value Inn Norfolk Airport Area .... "We've got you covered." ... more less
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- Also Known As:
- Americas Best Value Inn-Norfolk Airport Area Hotel Virginia Beach