This was an excellent hotel. Me and my husband did not have to ask for anything. Hotel room was very clean and the staff was very friendly. We were on vacation and every time we left to go out we came back to a spotless room. The breakfast was pretty good as well, just a little early for the cut off time. I definitely recommend a stay in this hotel. It may not be directly at the beach and you have to drive, but it was worth the stay.

I think Best Western should not let its brand be associated with uncaring employees such as the one I encountered at the front desk here at Virginia Beach Center Inn. It brings down the reputation of the whole chain. I reserved a room in December of 2011 and my reservation was cancelled an hour before I arrived (at 4pm). My room was still available at 5pm but the woman at the front desk nonchalantly wanted to charge me almost double the price. While I was on the phone with the national office, the front desk clerk knew what I was doing and sold the room to another couple while I was on the phone in the lobby. I feel Best Western has the obligation to check the expiration date of the credit card and compare it on arrival and at the time a customer makes the reservation. Additionally, I think the manager (who went home for the day at 4pm) should leave a voicemail for passengers who may be on the road on the way to the hotel if there is a problem with a credit card. Please avoid this particular Best Western, especially if you intend to book your room early. No manager on site and lousy customer service on a Labor day holiday weekend - AVOID!

I always have a wonderful time at this hotel. I stay here at least once a month. I truly enjoy myself every time I stay at this property. This is a very quiet property and I love the location. The staff at this establishment is wonderful. I am in the hotel business and I travel to different hotels all the time, and I must say that I look for the customer service skills at the different properties that I travel to.

Very good value for the money, no 5 star, but accomodation, facilities, check in/front desk staff, housekeeping and snack room staff friendly and courteous. A reported room problem was attended to and fixed. Accessibility to restaurants, convenience stores, gas stations, tourist destinations easy. Security good.