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“Nice stay, had some issues that were addressed” 4 of 5 stars
Review of Comfort Inn & Suites Oceanfront

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Comfort Inn & Suites Oceanfront
2.5 of 5 Hotel   |   2015 Atlantic Ave, Virginia Beach, VA 23451   |  
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Ranked #7 of 114 Hotels in Virginia Beach
GreenLeadersBronze level
ny
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
“Nice stay, had some issues that were addressed”
4 of 5 stars Reviewed August 19, 2013

I rented the VIP suite the first week of August for 5 days. The VIP suites are located on the second floor. You can only take the elevator to the right, as the left elevator does not go to the second floor. So we had to push the button several times, send the left elevator up to another floor before finally getting on the right side elevator. The stairs are located to the right and are actually easier if you do not have a ton of suit cases. We used the stairs daily.

Upon entering the room I immediately noticed the sectional couch was disgusting. The green bench couch was even worse. Our son was suppose to sleep on the sectional which is also a pull out sleeper. Upon lifting the cushions I found a sticky substance (maple syrup?) with hair, and food all over. Its obvious housekeeping never looks under there.

I went down stairs and complained and got nothing. Just a blank empty stare, even when I threatened I was going to write a review immediately. The couches, kitchen chairs were beyond disgusting. I had to rent another room next door at the Holiday in for my son. Already I was spending 650.00 a night at the Comfort Inn and another 300.00 a night for the Holiday Inn Express. I rent the bungalow at the Hilton in Marco Island for this amount and it immaculate. I called down for extra sheets to place over the furniture as we did not want to sit on it.

The two bedrooms were clean and presentable. The second bathroom door did not lock, and the second bedroom had no air conditioning. The bedroom also have no windows.

The room view is gorgeous and the hotel is in a great location. We had to park our motorcycles and trailer at another paid parking area as they only allow one vehicle for parking. Our sons car thankfully was at the Holiday Inn Express.

The next morning my husband came back to the room with the manager. The manager immediately removed the kitchen chairs and green couch and replaced them with brand new furniture. The sectional was steam cleaned as best as they could. And a nice gift basket was brought up with goodies. The manager also arranged for 10.00 a day parking for us versus the 40.00 we were paying. He was awesome. The door was fixed, and a fan was brought up for the stuffy second bedroom.

The breakfast is great, the hotel lobby was clean. Its lacking a restaurant and bar. The Holiday Inn suited us for drinks.

I will say upon leaving at 6:30am a clerk came out and yelled at us stating we were dragging our suitcases down the steps. That was not correct. My husband used the elevator and I carried my carry on with me. She was rude and obnoxious but I did not feel like addressing her.

I would recommend this hotel. Management is working hard on addressing problems, you just have to ask for the right person.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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341 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • Any
English first
New Jersey, USA
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 14, 2013

We checked in on Thursday August 1,2013 till Monday August 5, 2013. Spacious room and clean loved the 2 separate rooms added privacy since we were traveling with young teenage boys. Front desk amazing with their recommendations for dinner. Our housekeeper kept our place clean everyday. Beach was very crowded. Beach rental rite on the beach didn't have to bring ours and then haul it back and forth, beach rental a bit pricey but worth it!! Great location since we had teenage boys plenty for them to do during the day and night. I loved the location always some kind of entertainment on the strip. All around an amazing time.

Room Tip: We stayed in room 703 very quiet up there.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Short Hills, New Jersey
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 13, 2013 via mobile

We stayed there the week of August 5th. We had a non-smoking queen suite, which consisted of a queen bed and a living room with a queen pull out sofa bed. There is a sliding door which if you pull out divides the suite into two rooms. The bathroom was modern and updated. We particularly liked the double shower heads, each individually adjustable.

The room was clean, modern and updated. However, we found it on the smaller side for a suite. It came with two flat screen TVs and a balcony. Though it is called a suite, it does not have a kitchen. Only a microwave, refrigerator and small sink.

The location of the hotel is perfect, both interns of beach and boardwalk and also shops and restaurants.

The lobby is spacious,with a modern look and feel. Off the lobby is the indoor pool and hot tub. The pool is on the smaller side . Pool towels were always available. From the lobby you also have access to the fitness center. Next to guest services, is a small desktop computer and printer.

The staff both at the front desk and otherwise was very helpful and housekeeping services were satisfactory. Check in and check out was smooth and fast.

The complimentary breakfast, served from 6.30 am to 10.00 am has both hot and cold items, with the waffle maker being the most popular option. There was always a line for that.

No complaints about parking.

The one complaint I have is with the free wifi. It was really spotty, at best.

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pittsfield
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 8, 2013

This is the 2nd year in a row my family and I have stayed at the Comfort Inn & Suites - Virginia Beach, VA.
The oceanfront rooms are perfect for our family of 4!
2 separate bedrooms with 2 separate TV's, wi-fi, kitchen appliances, and an oceanfront balcony make this the ideal place to stay.
The buffet breakfast is top notch! Ranjan, one of the nicest staff members at the hotel, who has served us breakfast for the last 2 years, makes the meal special.
A BIG thank you to Ranjan!!
Steps away from the boardwalk and sandy beach, and from all of the entertainment Virginia Beach has to offer, the friendly staff and the great rooms at good prices, make this hotel the BEST place to stay!!
Thank you!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 30, 2013

The staff was excellent, nice and helpful. The rooms were very clean. Our room was on the 8th floor and the beds were comfortable. The location was great! The ocean is maybe 75 yards out the door. I will definitely stay at this hotel again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath,PA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 30, 2013

My family recently spend a 7 day (July 20-27) vacation at this hotel. The staff was courteous and friendly. The rooms were clean and comfortable. the location is ideal, right in the middle of the main board walk area. the daily breakfast was delicious. We would recommend this ro anyone. We look forward to returning next year!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 27, 2013

The "free" internet is nonexistent we had to walk out to the beach to get a signal on our phones and laptop.
Do Not give Comfort Inn your credit card number. When we checked out we verified that we were paid in full and they assured us that yes we were. One week after we arrived home they added more charges onto our credit card without our consent! BEWARE added fees once your gone!

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Oceanfront

Address: 2015 Atlantic Ave, Virginia Beach, VA 23451
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Virginia Beach
#5 On the Beach Hotel in Virginia Beach
#9 Green Hotel in Virginia Beach
#9 Romantic Hotel in Virginia Beach
#31 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Oceanfront 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Comfort Inn & Suites Oceanfront Hotel Virginia Beach
Comfort Inn And Suites Oceanfront
Comfort Inn Oceanfront
Comfort Inn Virginia Beach
Virginia Beach Comfort Inn

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