Crystal the front desk clerk was more than helpful and she made sure that our stay was more than great. She went out of her way to let us know some of the attractions that were within walking distance. We had a bit of an issue with checking in and she resolved it miraculously and without any delay. She is a great benefit for the company.

I use TA as a means of making sure I get the best accommodations when I am going out of town and am impartial to which hotel we use. I have found the reviews to be accurate and very helpful in assisting me when making my final decision. I was pleasantly surprised when I stayed at HI. The front desk staff was very pleasant and they had the items my husband and I failed to pack (mouthwash, shower cap and fork for a late night dinner). The room was equipped with Bath and Body Works shampoo and conditioner which was nice considering I am a BBW fan. The room seemed to be well kempt and none of the bedding or furniture appeared unusually worn. We paid extra to be treated with breakfast in the morning and the buffet style breakfast was quite tasty. The restaurant staff was also extremely friendly and accommodating. The only issue I had was that it was not disclosed that breakfast ended at 10AM; so, I was forced to hurry and get dressed in order to get to the dining area (which I arrived at about 10:05 and I was still allowed to dine).

When we arrived at the HI, a wedding reception was taking place. Some of the guests, I am sure, were staying at the hotel but not all of them were. The guests from the reception actually took a good portion of the available parking spots – requiring my husband and I park in an overflow lot across the street, which was unacceptable. My other issue was that there was no actual comforter on our bed which was a little unpleasant since I am cold-natured and love lots of blankets. The remedy to that, though, was to turn the my heat up which worked very well. Overall, this hotel was very, very nice and I would absolutely stay here again. It was a great value and appropriately attended to most hotel features that were important to me.

We have stayed at all three locations in Virginia Beach and the service at the Holiday Inn Oceanside is outstanding! Tim Payne, server in the dining room was so great that even the kids noticed! We appreciated the service and pleasant attitudes of staff at the front desk, maintenance, and housekeeping too. Tim contacted maintenance and coordinated to have the ceiling sprinklers in the pool turned on! He managed also managed the complicated kids' meal orders. Going off season certainly has its perks - we would able to get late check-out and extra towels with no problem. We'll be back March 1st - Tim, get everyone ready for Noah and Katherine's return :)

Tim Payne is like an ambassador for the hotel. He provided amazing customer service. We were there during inclement weather. He made us feel at home and was always thinking ahead anticipating what we would need before we even had to ask. Thank you for providing such wonderful service.