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Holiday Inn Oceanside - Virginia Beach (21st): Traveler Reviews

3.0 of 5
2101 Atlantic Ave, Virginia Beach, VA 23451
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Holiday Inn Oceanside - Virginia Beach (21st)
Ranked #11 of 118 hotels in Virginia Beach
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254 reviews from our community

Traveler rating
    106
    82
    40
    16
    10
See reviews for
Families
82
 
Couples
61
 
Solo
24
 
Business
37
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Bedford, Virginia
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Been a while since I have stayed at a Holiday Inn”
4 of 5 stars Reviewed February 8, 2013

This Holiday Inn was booked for a conference in which I attended which included the room in the rate. I was pleased with the front desk where check in was quick and correct. I had asked for a room with a king which was later to be found that the door would not lock upon leaving. When I notified the front desk they arrived quickly and when unable to resolve the problem I was quickly given another room.
While this was the off season I was pleased to find the HI to be at the end of the boardwalk and very easy to locate. The room while OK, had a lived in feel that I hope they don't let go much longer. Bathroom sink was cracked, stain on shower curtain and a candy wrapper (not mine) on the floor at the edge of the bed.
All rooms have a great view, free wi-fi, breakfast buffet was good, and as I travel solo felt very safe. If you are on a budget and don't need all the bells and such it is a good place to stay.

Room Tip: All rooms have an ocean view, ground floor rooms opens directly onto the beach. Higher floors have...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mtnmom5 about Holiday Inn Oceanside - Virginia Beach (21st)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe H, General Manager at Holiday Inn Oceanside - Virginia Beach (21st), responded to this review
February 11, 2013
Thank you for the feedback that you have provided the Team at Oceanside Holiday Inn. We use this information in order to make our operation/service the best we can for everyone that stays with us. Hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Eustis, Virginia
1 review
“customer service”
5 of 5 stars Reviewed February 7, 2013

Crystal the front desk clerk was more than helpful and she made sure that our stay was more than great. She went out of her way to let us know some of the attractions that were within walking distance. We had a bit of an issue with checking in and she resolved it miraculously and without any delay. She is a great benefit for the company.

Room Tip: The rooms were very immaculate and the staff were very friendly and helpful. The beach was absolutel...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Raschelle S about Holiday Inn Oceanside - Virginia Beach (21st)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe H, General Manager at Holiday Inn Oceanside - Virginia Beach (21st), responded to this review
February 8, 2013
Thank you for your comments about the service that Crystal provided you during your last stay here at the Oceanside Holiday Inn. We are always working on improving our service to every guest that stays with us. Our goal is to be the best at the oceanfront by treating everyone as a member of our family. Hope to see you soon.
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Henrico, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Great stay!”
4 of 5 stars Reviewed February 5, 2013

I use TA as a means of making sure I get the best accommodations when I am going out of town and am impartial to which hotel we use. I have found the reviews to be accurate and very helpful in assisting me when making my final decision. I was pleasantly surprised when I stayed at HI. The front desk staff was very pleasant and they had the items my husband and I failed to pack (mouthwash, shower cap and fork for a late night dinner). The room was equipped with Bath and Body Works shampoo and conditioner which was nice considering I am a BBW fan. The room seemed to be well kempt and none of the bedding or furniture appeared unusually worn. We paid extra to be treated with breakfast in the morning and the buffet style breakfast was quite tasty. The restaurant staff was also extremely friendly and accommodating. The only issue I had was that it was not disclosed that breakfast ended at 10AM; so, I was forced to hurry and get dressed in order to get to the dining area (which I arrived at about 10:05 and I was still allowed to dine).

When we arrived at the HI, a wedding reception was taking place. Some of the guests, I am sure, were staying at the hotel but not all of them were. The guests from the reception actually took a good portion of the available parking spots – requiring my husband and I park in an overflow lot across the street, which was unacceptable. My other issue was that there was no actual comforter on our bed which was a little unpleasant since I am cold-natured and love lots of blankets. The remedy to that, though, was to turn the my heat up which worked very well. Overall, this hotel was very, very nice and I would absolutely stay here again. It was a great value and appropriately attended to most hotel features that were important to me.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 0808momof4 about Holiday Inn Oceanside - Virginia Beach (21st)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe H, General Manager at Holiday Inn Oceanside - Virginia Beach (21st), responded to this review
February 6, 2013
Thanks for the feedback about the hotel and the services that we provide our guests. We are using all of the feedback from our guests to improve the services that we provide on a daily basis. Parking is being addressed by adding valet service over the busy months and we will not be charging additional fee's for hotel guest parking whereas many of the oceanfront hotel's will start charging additional fee's during this upcoming summer months. We value our guests and strive to become their home away from home while on vacation, business or just trying to get away for a relaxing weekend.
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Chester, Virginia
1 review
“Outstanding customer service in dining room!”
5 of 5 stars Reviewed February 2, 2013

We have stayed at all three locations in Virginia Beach and the service at the Holiday Inn Oceanside is outstanding! Tim Payne, server in the dining room was so great that even the kids noticed! We appreciated the service and pleasant attitudes of staff at the front desk, maintenance, and housekeeping too. Tim contacted maintenance and coordinated to have the ceiling sprinklers in the pool turned on! He managed also managed the complicated kids' meal orders. Going off season certainly has its perks - we would able to get late check-out and extra towels with no problem. We'll be back March 1st - Tim, get everyone ready for Noah and Katherine's return :)

Room Tip: Oceanview is always worth it. They were dredging the beach when we went in January and the hotel pr...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kathleen N about Holiday Inn Oceanside - Virginia Beach (21st)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe H, General Manager at Holiday Inn Oceanside - Virginia Beach (21st), responded to this review
February 4, 2013
Thank you for the comments pertaining to Tim and the staff. As a side note the Sand Replacement Project has been completed and the beach looks great. The effects of superstorm Sandy on the Virginia Beach area was centered around the fact we lost some of the beach front but now we look better than ever. Our prayers continue to go out to all of our families and friends still going through the aftermath. Again, thank you for the kind words about the staff and hotel.
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Powhatan, Virginia
1 review
“Excellent Customer Service”
5 of 5 stars Reviewed January 28, 2013

Tim Payne is like an ambassador for the hotel. He provided amazing customer service. We were there during inclement weather. He made us feel at home and was always thinking ahead anticipating what we would need before we even had to ask. Thank you for providing such wonderful service.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask cndhunt about Holiday Inn Oceanside - Virginia Beach (21st)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe H, General Manager at Holiday Inn Oceanside - Virginia Beach (21st), responded to this review
January 29, 2013
Thank you for the great feedback about Tim our Restaurant/Bar supervisor. He has made a great addidtion to the staff and we are all proud of the service he, as well as the entire team provides to our guests.
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Additional Information about Holiday Inn Oceanside - Virginia Beach (21st)

Also Known As:
Holiday Inn Virginia Beach - Oceanside (21st) Hotel
Holiday Inn Virginia Beach - Oceanside (21st) Hotel Virginia Beach
Holiday Inn Virginia Beach
Virginia Beach Holiday Inn
Address: 2101 Atlantic Ave, Virginia Beach, VA 23451
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar/Lounge Beach Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Virginia Beach
#10 On the Beach Hotels in Virginia Beach
#12 Family Hotels in Virginia Beach
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Oceanside hotel in the heart of the Virginia Beach Resort District, a hotel especially designed to make your Virginia Beach vacation fun, comfortable and convenient. At the Holiday Inn Oceanside hotel, Virginia Beach, VA, all of our 150 rooms offer a beautiful oceanfront view of the coast and boardwalk with a large private balcony, refrigerator, coffee maker, free wireless high-speed Internet access, pay-per-view movies and HBO. Our guest rooms are perfect for family vacations, business travel or that special weekend getaway. Enjoy a delicious meal in your hotel room using our convenient room service or visit Key West Bar & Grill open for breakfast, lunch and dinner. For your enjoyment we also have an oceanfront outdoor cafe for a relaxing meal overlooking the beach and the boardwalk. You are only seconds away from many of the main attractions that Virginia Beach Resort District has to offer such as the Virginia Aquarium and Marine Science Center, Farm Bureau Live and the Virginia Beach Convention Center. Whether you are in Virginia Beach on business or pleasure, the Holiday Inn Oceanside Hotel is the perfect east coast oceanfront retreat. ... more   less 
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