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“very rude people and a rip off” 1 of 5 stars
Review of La Quinta Inn Norfolk Virginia Beach

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La Quinta Inn Norfolk Virginia Beach
2.5 of 5 Hotel   |   192 Newtown Rd, Virginia Beach, VA 23462-2401   |  
Hotel amenities
Ranked #62 of 114 hotels in Virginia Beach
Chipley, Florida
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“very rude people and a rip off”
1 of 5 stars Reviewed February 26, 2013

My husband and I traveled 868 miles to va for a job,laquinta has always been a fave motel for us the staff has always been friendly,for the exception of this hotel we payed for one night at like 3pm then decided to stay for 2 at 6pm and called front desk our rate went from 73.00 to 85.00 in 3 hours plus they made us pay an additional 50 on top of that for a pet free and we had already paid the pet free this was a total rip off,the am workers that ran the breakfast area both mornings i witnessed her talking on the phone telling someone they better bring her some money i asked the last day for a large garbage bag for my suit case since it was pouring down rain and we were in a truck the lady at the front counter told me she didnt have any and then handed me 6laundry ,i then went back to my room and decided maybe my southern charm just isnt cutting it here so i went back and said maam i sure hate to bother you with you being so busy and all but i really need a large garbage bag you see we have a big dog and we are in a truck its pouring cats and dogs out there and i really would rather my luggage to not be ruined due to the rain im sure that one of your house keepers would get a garbage bag for me if you would be so kind as to ask them,she replied with well they dont get here till 9am and you can ask her,refering to the rude lady in the breakfast area,so i did and my response was uh well cant you see im busy here ill get it in a min,so i sat in the lobby for 15mins waiting for this lady to wipe off a counter top and step 2feet away and get a garbage bag then she had the nerve to shake it at me,oh no this was a horrible stay but what got me the most is when i asked the very first time for the large bag they were both at the front desk talking and i simply dont understand why she just couldnt have given me the garbage bag from the get go instead of this being a hour long ordeal,how rude and i feel that my money from the second night should be refunded since my rate went up 3hours later this is rediculous.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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174 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • Japanese first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 26, 2013 via mobile

I travel for buisness this is my first la Quinta experience but it was a very pleasant. Rooms clean beds comfortable. Building could stand some upgrades but overall great experience. Hopefully the breakfast will be ok lol

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed February 25, 2013

The staff (not manager) are terrific trying to explain away dirty run down conditions. This hotel could be much more if they would establish cleaning and maintenance standards and limit transients making the hotel a f/t home.

Time to move all smoking rooms to one corridoor so they enjoy their own smoke. Unfortunately corporate staff allow smokers to use no smoking rooms and turn a blind eye.

Evening staff are top notch and will do everything to take care of all your needs. The hotel here is much larger than the Airport location but being run down they ask a lower rate which brings a different client base.

Best things about this hotel is location, evening staff, nice lobby and Denny's and resturants across the street. Denny's will cook you a mean meal any time of day !

Bad is the run down rooms, cigarette smoke, and transients drinking alcohol in the halls and stairwells. Staff will call the police so they will ensure you are safe.

Room Tip: Stay far away from smoking corridors since the transients tend to drink and smoke everywhere.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vienna, Virginia
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed February 23, 2013

When wqe travel with our dog, we sometimes stay at La Quinta Inns. This one on Newtown Road is among the worst. It is a bit shabby from the time you approach the entrance. Breakfast at any La Quinta is not worth commenting on, and this one is no exception. If we travel to Norfolk/VA. Beach with our dog in the future, wewill try to find another, better place to stay.

Room Tip: Find another hotel.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
221 reviews 221 reviews
37 hotel reviews
Reviews in 82 cities Reviews in 82 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed February 20, 2013 via mobile

Booked through Southwest for $75 and were quite happy with the updated room, newer carpets, flatscreen TV and very courteous service. This is a budget hotel , very convenient to the airport ( great for spending the night before travelling on, or before boarding an early morning flight). advertised Internet prices were a bit higher ( saw advertised $99) and I would have been a bit put out by paying more.) No restaurant on site, and from reading the room literature all the more upscale restaurants were in Virginia Beach, which is a bit of a drive. Decided to go just a few businesses down to the Holiday Inn For bar/ food service just off the lobby area. Back at La Quinta, the breakfast staff was especially friendly and welcoming, and that made for a pleasant wake-up. Breakfast was pretty basic...only warm items were toast /bagels, instant oatmeal. There was one plus-- the waffle machine. selection of fruit and yogurt was basic...No eggs, bacon etc. More of like an expanded continental breakfast. Greatly appreciated, though,was the price, convenience, easily accessible-- and free WiFi, no added/ tacked on costs, friendliness of the staff.

Stayed February 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn Norfolk Virginia Beach

Address: 192 Newtown Rd, Virginia Beach, VA 23462-2401
Location: United States > Virginia > Virginia Beach
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #62 of 114 hotels in Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn Norfolk Virginia Beach 2.5*
Reservation Options:
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Also Known As:
La Quinta Inn Hotel Virginia Beach
La Quinta Virginia Beach
Virginia Beach La Quinta

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