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“Great Stay” 5 of 5 stars
Review of Sheraton Oceanfront Hotel

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Sheraton Oceanfront Hotel
3.5 of 5 Hotel   |   3501 Atlantic Avenue, 36th Street & Atlantic Avenue, Virginia Beach, VA 23451 (Northeast Virginia Beach)   |  
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Special Offer
Breakfast for 2 Included
Ranked #22 of 114 Hotels in Virginia Beach
GreenLeadersSilver level
Richmond Hill
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Great Stay”
5 of 5 stars Reviewed April 28, 2013

We had a ocean front room, nice having the small fridge and microwave. Staff was very friendly and helpful. Gym was small but adequate. Wifi coverage was great and fast, 26mbps with my iphone5 . We had diner in the restaurant 1 night, food and staff were great. My wife appreciated being able to order a half portion.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren R, Front Desk Supervisor at Sheraton Oceanfront Hotel, responded to this review, May 18, 2013
Luigirichmondhill, Thank you for your review! Fusion, our new restaurant, has a fantastic new menu to go with all the renovations. We look forward to having you back again soon!
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653 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 17, 2013

I was one of the chaperones last weekend for a group of 90 High School choir students, competing in the Festivals of Music competition near Virginia Beach, VA. The Sheraton accommodated our large group beautifully! The buffet breakfast was terrific and the waitstaff was quick and courteous. All our needs were met and then some!

If you're planning a large school trip, check this hotel out. The rooms were very large, the beds very comfy.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren R, Front Office Supervisor at Sheraton Oceanfront Hotel, responded to this review, May 18, 2013
Goodlittlewitch, Thank you for your kind regards. Great to hear such nice remarks about the staff at a whole, we look forward to hosting your high school again!
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Colorado Springs, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 17, 2013

We had a great trip to Virginia Beach and this hotel was a great choice. The rooms are large with a fridge and updated decor. The beds were super comfy. The pool and hot tub were great. The staff were very friendly.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren R, Front Office Supervisor at Sheraton Oceanfront Hotel, responded to this review, May 1, 2013
Judo73kg, Thank you for the great review! The Sheraton Sweet Sleeper beds are extremely comfortable you can purchase them at Sheratonathome.com.
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Washington, District of Columbia, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 15, 2013

My wife and I always say, what do you want for nothing and you get what you pay for. Well, my wife had points to cash in and we decided to use them at this Sheraton in Va. Beach. The started off very positive when they " upgraded" us to a cabana "suite" . At the front desk they asked if we would be interested in getting 300 bonus points, if we would accept the green program. This , so we thought, as it was explained would mean not changing out the towels. no problem we thought, sure! We then were off to our room, however, the front desk failed to tell us that the cabana's are all the way down in a separate building (attached) far away from the normal rooms. You see, if you get on the elevator and go to a standard floor your room is nowhere to be found. Upon arriving at our "suite" we discovered it was a handicapped room. No biggie, so we thought. That was until we took a shower in the handicapped designed shower. The water never drained.....we had a pool of water in the shower/ toilet area. There had to be a half inch of water. The spare toilet paper roll is ruined and we had to use the towels to keep from getting sopping wet. And we could not use many towels since we were on the green program. Well one nice thing that these suites had was 2 TV's. One analog and one HD. Problem was that the HD TV had no HD.....this is when the service guy came up to our room, removed the bad TV and Installed a new TV for us.....above and beyond the call of duty! That was the service highlight of the two days we stayed there. The second highlight is the breakfast buffet and the fantastic service that accompanied the breakfast. Well done, in fact, I would have given a 2 rating , had it not been for that wonderful breakfast. The view of the ocean was very good. And the pool on the beach side was pretty awesome. My guess is that this place must do a better job in the summer. We were there in April. They are upgrading the parking and the actual building itself. At the end of the day, though, we really did get what we paid for....except that great breakfast!

Room Tip: If they offer an up grade to room 326..... Head for the hills.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saabirah L, Front Office Supervisor at Sheraton Oceanfront Hotel, responded to this review, May 30, 2013
By choosing our green initiative program our guests do opt out of having the room serviced for the day, however we are always looking to make our guests happy so we do apologize for the condition of the drain in your bathroom. Thank you for pointing out that flaw; it is something that we had fixed. Our cabana section is also new and is separated from the rest of the hotel to allow for a more relaxing environment, as it only houses our suite style rooms. Thank you for pointing out the defects in that design, it may be more efficient if we informed guests that this is the case, and it is something we will look into implementing into our system. We appreciate your comments on the great work that our maintenance team did for you as well as the amazing meal you had in our restaurant, Fusion. We would be delighted to have you back. Please email me if you have any inquiries at SLALLMOHAMED@sheratonvirginiabeach.com
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Chantilly, Virginia
1 review
5 of 5 stars Reviewed April 15, 2013

We enjoyed our stay at the Sheraton. We arrived around 12:30pm on Saturday and were allowed to check-in early which was a huge plus!!!! They also had the Complimentary Valet Parking, which we took full advantage of. Other hotels there didnt have a garage, or you had to park a block down and then pay to park there!! The hotel has recently been renovated so it looked beautiful!

Our room was nice and clean. The bed was very comfortable. The bathrooms and room overall looked new and updated. The only little problem I had was our neighbors. They were really loud all night. It was a group of young adults and they were opening and closing their doors all night. Nonetheless I still enjoye it!

We ate at the restaruant there in the hotel called Fusion. It was ok. They don't have a huge variety, however everything was good. The restaraunt sits right in front of the beach which was great view. Especially for my 2 year old daughter. We also had breakfust there. I was suprised at the variety they had for breakfast! It was very good and so much food! There customer service was great too.

We loved the pool! The pool is surrounded by windows, so you can see the city life. It's a nice size pool as well. We spent almost all day there. Super easy access to the beach as well, which is convienent.

Overall my family and I would stay there again and again. I would definately recommend this place! We loved it.

Stayed April 2013, traveled with family
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Lauren R, Front Office Supervisor at Sheraton Oceanfront Hotel, responded to this review, April 26, 2013
Rosie B, Thank you so much for all the kind words. Happy to hear you took full advantage of the pool and complimentary valet services. We look forward to seeing you and your family again hopefully soon!
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Greenville
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed April 14, 2013

thought for a busy sunday, there not enough staff to handle the luggage and check in, decided to have lunch outside, waited 35 mins and finnally asked the waitress if I could order, I had read the menu before entering the padio, and was going to have shrimp cocktail, the waitress said oh, that menu is no good, and proceeded to hand me a very limited menu, I choose the spinach salad and waited 30 mins for it to arrive. Being a Sheraton and Starwood member, I thought it would be better.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren R, Front Office Supervisor at Sheraton Oceanfront Hotel, responded to this review, April 27, 2013
Pagrif, Thank you for the feedback regarding your experience! We do apologize for the misunderstanding, Cabanas restaurant officially opened on April 20th. We would like to invite you back to come dine with us again. If you have any more concerns please don’t hesitate to contact me at lreagan@sheratonvirginiabeach.com
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Colorado
1 review
5 of 5 stars Reviewed April 9, 2013

This Sheraton was the best! Very clean, food was excellent and all the staff were so accommodating. It was a joy to stay here. Beach was clean. Spectacular sunrises. Coffee in rooms as well as hair dryers and irons. Great stay.

Room Tip: Ocean view is a must and worth every penny!
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliviapop, Front Office Manager at Sheraton Oceanfront Hotel, responded to this review, April 11, 2013
Thank you for the great review! We are always pleased to hear that we have met or exceeded our guests expec tations. We look forward to welcoming you back to the Sheraton Virginia Beach Oceanfront if you return to the area. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Oceanfront Hotel

Address: 3501 Atlantic Avenue, 36th Street & Atlantic Avenue, Virginia Beach, VA 23451
Phone Number:
Location: United States > Virginia > Virginia Beach > Northeast Virginia Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Virginia Beach
#7 Romantic Hotel in Virginia Beach
#16 On the Beach Hotel in Virginia Beach
#20 Business Hotel in Virginia Beach
#21 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Oceanfront Hotel 3.5*
Official Description (provided by the hotel):
Warm welcomes and great ocean views greet you at the Sheraton Oceanfront Hotel. Situated on the exclusive northern end of the Virginia Beach Boardwalk with direct beach access. ... more   less 
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Also Known As:
Sheraton Virginia Beach
Virginia Beach Sheraton

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