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“Nice Stay” 5 of 5 stars
Review of Sheraton Tysons Hotel

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Sheraton Tysons Hotel
3.5 of 5 Hotel   |   8661 Leesburg Pike, Tysons Corner, VA 22182 (Formerly Sheraton Premiere at Tysons Corner)   |  
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Ranked #10 of 14 hotels in Tysons Corner
Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Nice Stay”
5 of 5 stars Reviewed July 9, 2013

Stayed here for a conference. It is a nice hotel. Our room was very modern and well tended. Being a hotel that seems more geared toward conventions and conferences (i.e. lots of ballroom and meeting spaces), the bar, restaurant and room service prices fall in line with that crowd. If you plan on eating or enjoying a beverage here, bring your credit card (read "pricey"). Our conference room rate was pretty fair and in line with what I would have expected for this type property.
The staff seemed very cordial and professional. The parking is free (which is nice) but the internet is not (insert frowny face here). If I were to suggest one thing to them, it is time to provide complimentary internet! It was way too expensive. On the flip side of that, they have a kiosk of complimentary computers with internet access in the lobby (a very nice thing). I was so glad I found this before spending money on internet service.
While I did not have a chance to use the pools (an indoor and an outdoor) or the exercise area, I did note they seemed quite nice. The hotel was easy to get to from Dulles (less than ten minutes) and was less than 30 minutes from the Washington, DC area.

Room Tip: We needed two double beds so our room was in a wing off of the lobby (first, second and third floors...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankKuhns, Director of Sales at Sheraton Tysons Hotel, responded to this review, July 11, 2013
Hi Carolina9193,

Thank you for posting on tripadvisor!

Glad you enjoyed your stay and hope to see you again soon!

Take care,

Frank Kuhns
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Turkish first
  • Any
English first
Charleston, South Carolina
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 2, 2013

The issues here started when we made reservations. We stayed for three nights, but had a group rate for the second and third nights so they would not let us put the first night on the same reservation or give the discount for the first night. Due to this we had stop by front desk to have my credit card swiped again on the second day - not a big problem but an inconvenience. We checked in at the posted check-in time and one of the rooms was not ready (supposedly). An hour later we had not seen anyone cleaning the room and called the front desk twice. Finally, we went to the front desk and asked..they called housekeeping who verified the room ready. The two rooms were both king rooms, and the same price, but one had a larger bathroom with a door separating the toilet and shower from the sink while the other bathroom was combined with much less space. We had to request more towels since only two were provided in each room. The lighting was extremely terrible especially in the bathroom making it very difficult to shave/apply makeup. There was no refrigerator in the rooms. They give you 2 bottles of water each day, but charge $4 for a third if you drink it. The bed WAS the most comfortable of any hotel during a week-long trip (5 different hotels). There is a large and very nice fitness center in the hotel, as well as an indoor and outdoor pool. Only one of the pools is open at a time.

Guest services was helpful in arranging taxis the next morning, but don’t expect anyone at the front desk to answer the phone during check-in time.

The biggest failure of this hotel was the on-site restaurant (Brix and Ale). We arrived in the dining room at 9 am for breakfast. We were served coffee and juice fairly soon after being seated but were not given menus. We were finally able to get the manager’s attention after 15 minutes to ask for menus and also asked for a pot of coffee for the table because refills were non-existent. We finally received breakfast 45 minutes after we were seated. One person's breakfast and part of another order were missing and took another five minutes to arrive after pointing out the orders were not complete. The server mentioned at one point that two people reported out that day which was why everything was slow. While I don't fault the servers for slow service - they were working as quickly as they could - I do fault management for not having a backup plan. Two of our group ordered Belgian waffles which were supposed to come with whipped cream and seasonal berries. After asking about the missing elements, the whipped cream was provided but the berries were never served. Toast was supposed to come with two of the breakfasts but was never served. We asked for waters for everybody and did not receive them until moments before we were leaving.

Be aware there is a lot of road construction around the hotel. The hotel also charges $6 per night for parking and parking is scarce.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankKuhns, Director of Sales at Sheraton Tysons Hotel, responded to this review, July 17, 2013
Hi rivtuck,

Thank you for your feedback on tripadvisor. I would like to apologize that we did not met your expectations. We have reviewed your feedback as a team and our Restaurant Manager has reviewed your feedback as well. Please know that we have implemented new plans when hosting similar events. If you would like to connect with me personal, I would enjoy the opportunity to invite you back to see our enhancements.

Sincerely,

Frank Kuhns
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 1, 2013

We stayed there for a weekend wedding. I am usually pretty nice on writing reviews, but this place took the cake.

The staff is just plain awful. Rude, un-attentive, poor service. While there we ordered room service. Took FOUR trips to get our order (chicken, tea, fruit) and still got it wrong. The restaurant staff paid little or no attention to our table. It wasn't busy in the slightest. Took 20 minutes to get the check and it was the wrong table. The people at the bar also closed it down long before bar time while a large group was there. I've had a better time at hotels that charge a fraction of what they charge. I wouldn't recommend this place unless you only want a quick place to sleep. Nice shuttle service.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankKuhns, Director of Sales at Sheraton Tysons Hotel, responded to this review, July 11, 2013
Hello Dan N,

Thank you for taking the time to share your feedback on your most recent stay with us. Feedback is a gift and it is certainly one way we can improve and provide better service for our guests. Please know that we will review your feedback with our food and beverage team, so we can conduct proper training so this does not happen in the future.

Sincerely,

Frank Kuhns
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 30, 2013 via mobile

This is a very attractive, modern, extremely clean property. Free parking is also a plus. this hotel is geared mostly to business travelers but things were pretty busy over the weekend with a convention and a wedding taking place. The indoor pool is very large and impressive with a 2-story high angled glass wall and ceiling. The water in the pool was nice and warm. We tried the outdoor pool the next day. It was also large with comfy lounges and chairs with adequate landscaping. There were plenty of towels at both pools and an attendant at each pool.The SPG club lounge on the 24th floor is very sleek and up do date with a fantastic view. It has a do it yourself latte/cappuccino/machiatto/espresso machine! Snacks were delcious crab cakes, empanadas and other nibbles one day, spring rolls and hummus another. My husband, daughter and I had reserved a room with 2 double beds but the desk clerk suggested a king bed on an upper floor with a bed brought in. This turned out to be fine. The room was large enough and the extra bed was really a bed, not a cot, and it had a nice thick mattress.For those of you who want to be green or save green there is a placard you can hang from your door which let's the maid know you want to skip a clean up and change of towels. Spg club members will get 500 American Express points if you do so.

Here comes the asterisk. The indoor pool attendant was very affable but he hovered nearby and timed each group in the hot tub and sort of nudged you out after 15 minutes even though there was plenty of room for others to join in.Even though both pools were posted as open the indoor pool was closed on a Sat. afternoon although no maintenance was going on. We came in from a movie late Sat.p.m. and went to the club lounge for coffee and saw a last minute notice on the door that the lounge would not be open for breakfast Sunday a.m. but scrambled eggs would be comped in the restaurant. (Grab some granola bars and fruit in the afternoon to be prepared for this in the future.) Unfortunately, the restaurant didn't open until 7 a.m. and we needed to head to the airport earlier.

Location is only 30 minutes from the National Mall which is not a bad trip on a weekend. There is a construction site right next to the hotel, however, where a new Walmart will be going up very shortly. It mau get pretty noisy when things are in full swing
A lot of the nearby roads are also under construction which confused Google Maps on my cell.

The Sheraton Premiere is still a nice place to stay despite these minor inconveniences and I would stay there again. I hope this info is useful to would-be guests.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankKuhns, Director of Sales at Sheraton Tysons Hotel, responded to this review, July 11, 2013
Hello mrstmcguire,

Thank you for sharing feedback from your most recent stay! We are glad you enjoyed the pool experience. We recently added mew furniture and made the space more inviting. Please accept our apologies regarding the pool attendant and the club lounge. We have contacted the company we work with regarding pool attendants and are in the process of conducting a new customer service training for all attendants. As for the Club Lounge, I will connect with our food and beverage manager to see what happened but please accept my apologies for not exceeding your expectations. As always, please feel free to connect with me as I would like to invite you back to be my personal guest.

Sincerely,

Frank Kuhns
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed June 23, 2013

Spent the extra money for a quality hotel with an indoor and outdoor pool. Got into the room, trash on the floor and a full garbage can. After a day in DC, we were looking forward to a dip in the pool and hottub to recover, but the attendant had a no children policy. So 3 nights of a quality, memorable stay became 3 night sequester in the room. Could have spent less, stayed closer to the city, had access to a pool and probably a cleaner room. From rooms to amenities, I can't recommend it at all.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankKuhns, Director of Sales at Sheraton Tysons Hotel, responded to this review, June 26, 2013
Hi TravelINTed,

I am deeply sorry that we did not deliver to your expectations. I will personally see to it that we address the areas you identified (today) and make sure we review with key department leaders. I would like to invite you to personally connect with me as I would like to gain a deeper understanding as to the “no children policy” for the pool. We have families staying with thought-out the year and the pool is one of amenities that our families enjoy. Thank you again for taking the time to post on tripadvisor and I do hope you reach out to me. I would enjoy the opportunity to connect with you.

Take care,

Frank Kuhns
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, VA
Top Contributor
83 reviews 83 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 22, 2013

My husband, our dog, and I stayed at the Sheraton Premier Tysons Corner for BlogPaws, a pet blogger conference. Like many of the other conference attendees, we brought our dog with us. We were extremely pleased and amazed at how welcoming the staff was of our dog and all the other pets at the conference. They allowed our conference organizers to set up a fence around a grassy area to create a temporary dog park, they provided water bowls for dogs at the entrance and next to the lobby desk, and they allowed all of our conference events at the hotel to be dog-friendly. But most importantly, the staff was very friendly and welcoming, and appeared to enjoy having all the dogs, cats, ferrets, etc. staying in the hotel. (The other guests seemed to get a kick out of it too.) We had a wonderful time at our conference, and I'm very grateful to the Sheraton Premiere for being so accommodating.

I had an important package shipped to me at the hotel, and when I checked in and provided my name at the front desk, the front desk person asked me to wait one moment, then got my package without me even having to ask about it. At a large hotel with hundreds of people checking in, I wouldn't have been surprised for my package to have been lost -- but this was the type of personal service one would expect in a small boutique hotel or B&B.

In addition to the wonderful staff, we found the hotel itself to be very nice. The room was clean, comfortable, bright, and quiet. The meeting facilities worked out well for our conference - I think we used most of their conference rooms for our various classes, meals, and social events. We didn't have the time to use the pool area, but it looked wonderful, with a very high glass atrium-type ceiling and both indoor and outdoor areas. I was pleasantly surprised to find a small residential neighborhood and greenway near the hotel, so we had a great place to walk with our dog each day.

This is an excellent place for a conference, and a great place to stay while in Tyson's Corner, especially if you're traveling with a dog. If you're traveling with your dog and need a place to walk, follow Ashgrove Lane (the road beside the hotel) back into the residential neighborhood, then take a left on Northern Neck Drive, and the greenway starts at the end of Northern Neck Drive. You can walk in either direction along the greenway or go straight to another residential neighborhood that's also nice for walking. (Google maps shows the greenways.)

Room Tip: We had a room in the tower and it was pretty quiet and very comfortable.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankKuhns, Director of Sales at Sheraton Tysons Hotel, responded to this review, June 26, 2013
WE LOVED THE BlogPaws event!!!!

Hi Labnut!

Thank you for taking the time to share your story and feedback! Our team takes great pride in understanding each group and their special and unique needs; we try to make each group and attendee feel special. I am glad to hear we were able to safeguard your package and have it ready for you at check in! Your event had A LOT of packages shipped to our hotel. :)

We have our weekly team meeting today and it will be a pleasure to share you feedback with the team.

We hope to see you again!

Frank Kuhns
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
180 reviews 180 reviews
73 hotel reviews
Reviews in 69 cities Reviews in 69 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 16, 2013

Stayed here on business for one night. Beautiful place, well-appointed. Rooms a bit small,, but I guess that's the "new" design standard. Nice bar area, but a bit pricey on the wine. But one thing that burns my [--] is these places that still charge for WiFi Internet access. C'mon, at the price of the room, WiFi should be a throw-in.

That short-coming and the absence of free breakfast lowers my rating of a very nice property.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sheraton Tysons Hotel

Address: 8661 Leesburg Pike, Tysons Corner, VA 22182 (Formerly Sheraton Premiere at Tysons Corner)
Phone Number:
Location: United States > Virginia > Fairfax County > Tysons Corner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Tysons Corner
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Tysons Hotel 3.5*
Official Description (provided by the hotel):
Sheraton Tysons Hotel is a great choice for traveling to the Washington, D.C. area. Our hotel is just moments away from Washington, D.C. and from many local corporate offices. ... more   less 
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Also Known As:
Sheraton Premiere At Tysons Corner Hotel Tysons Corner
Sheraton Hotel Vienna
Sheraton Tysons Corner
Sheraton Vienna
Vienna Sheraton

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