When you hear the Ritz you expect luxury, service and more and this stay made me wonder where is the level of Ritz is going.
We stayed 22 days in 1 suite and one club room therefore I can give you a detailed review about this property
Location of this hotel is perfect, quite safe and convenient , withier going shopping or for business, family or solo the location is perfect and has easy access to all highways, airports and malls in the area and within 15 minutes’ drive to D.C
Parking with a fee despite the 2 huge parking lots attached to hotel and the attendants could be nice if you tip them and other wise if you do not.
Front disk agents are the nicest and friendliest and they will attend to all your requests and solve any issue and I will give them 10 out of 10 though they need to smile a little more.
Housekeeping is a serious issue, one day the room is cleaned perfectly with all amenities added and another was done horribly!! No water or amenities added so it depends on the cleaning person doing your room that and their mood.
The other room we checked and though it is on the club level had left over rotten food left in the small fridge.
Internet was told to us that it is free but it was charged on the bill and when we discussed it with front disk, they removed it.
Spa is clean beautiful and worth visiting and I loved the Yoga class between 4:30 and 5:00 BUT there is only indoor swimming pool.
One restaurant and one coffee shop (I think this hotel deserve more outlets than that!!!) ..food is average and overpriced including the room service which I believe it is highly overpriced for this quality and the limited variety of food.
Hotel lobby, halls and lefts are clean but windows in the rooms are very dirty.
I still love the Ritz and hope they can do something to improve a bit at this property