I stayed there on business and it was very relaxing. The lobby is grand and the view is pretty nice from the high floors -- trees and the sun rise. The rooms have regal furniture and some of the bathrooms even have silver water hoses! It's actually not the fanciest -- like the grand Budapest hotel, it was once the very best, but it still is on the upper end of Ritz brand.
The service is impeccable and the staff is at your every beck and call. Great place overall.
The fact that it is connected to an upscale mall (as a shop next to Saks) makes it a convenient place to find a variety of dining and shopping options. Paul's pastry shop is exquisite.
Oh, and they have Nice toiletries. Asprey brand. :)