I stayed at this hotel several years ago and felt it was trying too hard to be something more grand than it was. My stay over the weekend felt like the hotel had grown up! It was less pretentious and thoroughly dedicated to providing outstanding, comfortable service with grace and dignity. My dietary needs have changed over the years and the hotel came through with whatever I wanted...anyway I wanted...even in the middle of a banquet where they had 200 other people to serve. There were drivers available to do pick up and delivery to the metro station and even to provide transportation to a mall located in the middle of nearby construction site. The rooms remain well appointed with an outstanding tea/coffee set up, a strong hot shower and a bed that is perfect. The needed improvement can't be improved as the windows do not open. Also, on day two of my visit someone set my alarm clock for a 6:30 wake up. It did not happen on day one and my husband had his own room, so I am not sure what happened. But check your clock...daily! Other than those items...enjoy!